Business Details
About
HotelHilton
Daily Mandatory Destination Charge includes: Premium guest internet access; daily $35 food and beverage credit for use at the Black Walnut restaurant and bar; daily F45 fitness class.
Stay in the heart of Downtown Brooklyn at the Hilton Brooklyn New York. Our modern hotel provides a relaxing getaway yet keeps you close to all the city action. Our spacious guestrooms offer tech forward amenities and views of downtown Brooklyn. With 12 subway lines and hundreds of dining and shopping options within walking distance, we make it easy to enjoy Brooklyn and the Big Apple.
Walk to the lobby for our casual dining restaurant and bar. If you’re in a hurry, make a purchase at the Grab and Go section of the lobby for a healthy snack anytime. Get in a workout at the fitness center with treadmills, elliptical trainers, recumbent bikes and free weights. Stroll through the historic streets of Downtown Brooklyn. Catch a taxi to the Financial District, the Empire State Building, Times Square or catch a show on Broadway. Located close to the Brooklyn Academy of Music, Brooklyn Botanic Garden, DUMBO, Brooklyn Bridge Park and much more. Plan your next NYC event in our 1,740 sq. ft. of flexible space for up to 135 people. Our space is perfect for a family function, corporate trainings and social gatherings.
Location
Hours
Reviews
4.1
1,154 reviews
5 stars
618
4 stars
281
3 stars
115
2 stars
52
1 star
88
What are people saying?
AI-generated from recent customer reviews
Staff Performance
The staff received mixed reviews; while many praised their friendliness and helpfulness, others reported poor service and unprofessional behavior from certain front desk employees.
Cleanliness Issues
Several guests noted cleanliness problems, including dirty carpets, mold in bathrooms, and unclean common areas, which detracted from their overall experience.
Hidden Fees
Multiple reviews highlighted dissatisfaction with unexpected fees, particularly the $35 resort fee, which many felt was misleading and not clearly communicated during booking.
Location and Amenities
The hotel is well-located near subway stations and restaurants, but guests expressed concerns about the value for money given the amenities and service quality.
Room Quality
While some rooms were described as spacious and comfortable, others reported issues with outdated furnishings, noise disturbances, and maintenance problems.
- DMDan Muhlenkamp5 days ago1.0I'm leaving the one star review for only one reason: they added an additional $35 per day service charge. They would credit it back to you if you used their food services restaurant or bar. This was not obvious during the reservation process and I felt very Deceived. Hilton has always treated us well and I hope this is only being done at a few locations, but I will not be staying at Hilton until I know that there’s not one of these service charges. And most of the time it won’t be worth the effort to look it up. So to be safe, assume the cost of the hotel will be $35 per day higher than what they’re showing on any search engine. This does not meet the Hilton service standard.
- AAAbeJan 5, 20265.0I’ve stayed at hundreds of hotels, and this was hands down one of the best check-in experiences I’ve ever had. Ruth at the front desk was incredible — warm, welcoming, and genuinely happy to help. I was traveling with products that needed to be frozen and asked if she could assist, and she immediately took care of it with a positive, can-do attitude that made everything feel easy. Her smile, professionalism, and kindness truly set the tone for the entire stay. Customer service like this is rare, and Ruth absolutely deserves recognition. She represents the Hilton brand at its very best.
- GCGlan ChenJan 5, 20262.0If you want to have a good sleep, please never ever book this hotel. The sound of air condition likes a engine in your room. 😂😂😂😂😂😂
- RWRisa Ann WongJan 1, 20261.0The best thing about this hotel is its location. The service during our stay was disappointing - during check-in, we asked the concierge for recommendations around the area. He didn’t utter a single word in reply. Instead he glanced at us impassively, and simply handed us a card. It was definitely not a welcoming experience, and we even felt like we were interrupting the conversation between the front-of-desk staff and concierge upon our entry. We also had confusing experiences with the front-of-desk staff on multiple occasions - we were told by housekeeping that we’d have to speak to the front desk about topping up our body lotion. We did so, and upon completing that request, the front desk staff walked away to her computer without any indication of the conversation ending or following up on any additional requests that we might have had. We were confused and again felt like we were inconveniencing the staff. The $35 credit was also confusing and rather sneaky in the way it seems structured to get you to spend in the hotel. The amenities in the hotel are also rather subpar. The hotel is old and they barely provide toiletries. Honestly given that this is a Hilton property, we really did expect more. But I definitely will not be returning to this location again.
- SPStar PicucciDec 28, 20255.0FYI parking lot across street is closed. And SUV /crossover has $10 valet surcharge. But hotel is great and east walk to Sunken Harbor tik bar. Crave restaurant has amazing burger.
Frequently Asked Questions About Hilton Brooklyn New York
What are the check-in and check-out times at Hilton Brooklyn New York?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Does Hilton Brooklyn New York offer pet-friendly accommodations?
Yes, both cats and dogs are welcome at the hotel.
Is parking available at Hilton Brooklyn New York?
Yes, the hotel offers both self-parking and valet parking services.
Are there any fitness facilities available at the Hilton Brooklyn New York?
Yes, the hotel has a free fitness center equipped with treadmills, elliptical trainers, recumbent bikes, and free weights. Additionally, there's an F45 Training gym nearby in Boerum Hill.
Does the hotel have on-site dining options?
Yes, Hilton Brooklyn New York has one restaurant and bar called Black Walnut, which offers American cuisine and a sports bar setting.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel features accessible parking, elevators, and is mobility accessible throughout.
What eco-friendly programs does Hilton Brooklyn New York implement?
The hotel participates in energy conservation, food waste reduction, recycling, and has ISO14001 and ISO50001 certifications along with Hilton LightStay. They also have towel reuse, linen reuse, and responsible purchasing policies.
Are there family or kid-friendly amenities at the hotel?
Yes, the hotel is kid-friendly and offers laundry self-service and housekeeping; however, babysitting and a kids club are not available.
What nearby cultural and entertainment venues can guests visit from Hilton Brooklyn New York?
Guests can easily visit nearby attractions such as the Brooklyn Academy of Music, Brooklyn Ballet dance school, The Mark O'Donnell Theater, The Actors Fund Arts Center, and Studio Six Theater Company for shows and performances.
How can guests get to other parts of New York City from Hilton Brooklyn New York?
The hotel is conveniently located near 12 subway lines and offers a local shuttle to help guests access various parts of the city including Financial District, Empire State Building, Times Square, and Broadway shows. Nearby transit and walking to local points of interest like Downtown Dental and Brooklyn Justice Initiatives are also easy.