Hampton Inn Brooklyn/Downtown

Reviews

• KB

  Kristi Baumbach

  5 days ago
  5.0
  I recently had a fantastic experience with the hotel staff team at this hotel, and let me just say my expectations were well surpassed by the friendly, understanding and generous response I received. The team went well out of their way to accommodate my request which they very much didn’t need to do. I will absolutely be staying at this hotel in the future whenever I’m in the Brooklyn area. I definitely felt like I was heard and important. Not all hotels are like this team. Great job Hampton Inn Brooklyn team!! Thanks again for your understanding and accommodation for my request!!
• MD

  Michael Driscoll

  Nov 14, 2025
  1.0
  As a long-time Hilton Diamond Member, this is the only Hilton property where you cannot use Hilton's Digital Key technology to check-in and check-out. It worked perfectly for years, yet during the past 3 months, it does not work. It is the only Hilton property I stay at where the Digital Key technology does not work, thereby you have to check-in at the front desk. I prefer to select my own room at Hilton properties, hence one of the benefits of the Digital Key, yet the new front desk staff (not Kila and Molly) will rudely inform you that they have the right to put you in whatever room they want and they could care less if you are a Diamond Member who has spent almost $100,000 at this property for the past 10 years. Thanks Alicia, Chris, and Fletcher! Also, Alicia will remind you that Fletcher is the Director of Operations (I already knew that) and it doesn't matter what Kila and Molly do for you, Mr. Driscoll. It doesn't matter Mr. Driscoll that you have actually spent close to $100,000 staying at this property. It means nothing. We decide what to do - not you, nor Molly, nor Kila because Fletcher is the Director of Operations!!! Wonderful to see the hotel 100% occupied on a daily basis with the Barclays Center nearby. I've been staying at this property since the pre-Barclays days when the hotel was empty (prior to the hotel's expansion as I was there for the entire construction) and it was just Kila working mornings, Molly working evenings and Bill working the overnight front desk. No response needed. I have the text from Alicia informing me this Hilton Diamond member is wrong and they are correct. And, don't forget everyone: Fletcher is the Director of Operations!!
• MM

  Mariam

  Nov 12, 2025
  5.0
  This was such a great hotel right in the heart of Brooklyn. It was less than a 10 minute walk to the Brooklyn bridge which made it easily accessible into the city. If you're looking for a view, choose a high floor facing Tillary street. The rooms are modern, clean, and the equipped with everything you need. The staff here really make it worth the stay. They are so friendly and accommodating from the moment you enter. Kat was so kind and welcoming, and the gentleman that handled my bags (I forgot his name) was also so wonderful. I'm already planning my next return. Thanks guys!
• PN

  Petya Nikolova

  Nov 9, 2025
  1.0
  Ridiculously overpriced! I had to book a hotel last minute and I paid $991.56 for 2 nights for this hotel, which was an absolute rip off! I can't believe the audacity to charge this amount of money for such an average hotel. The room was old and dingy; the AC smelled horrible, so we couldn't use it; the breakfast room had only paper plates and plastic cutlery, which felt extremely cheap and off putting!
• RW

  Rachel Walters

  Oct 26, 2025
  4.0
  The young woman working at the front desk, Jasmin, was absolutely the most outstanding young service attendant I can remember having the pleasure of working with. She was wonderful to me and my older parents- knowledgeable, informative, accommodating, helpful, patient— everything you would hope for, while being friendly, actually smiled as if she enjoyed being herself at her job and kept herself neat and presentable in an appropriately, professional yet attractive way- she also gave an excellent pizza recommendation nearby- best slice I’ve had! I have found this to be extremely rare in most middle of the road to mid high end places anyone may go. She is outstanding. The rest of the front desk were also pleasant and helpful. The room was very small, and was missing a fridge, no microwave. The front desk had one sent up no problem. They said the room normally has one but sometimes things may get taken out for maintenance and that had not been replaced. As with almost all hotels now and most places, the lighting is HIDEOUS— bright LED, stark white, no warmth, not inviting and is an ENORMOUS downgrade to any place, but especially a hotel. These lights are dangerous to our health long term and surprisingly short term as well and emerging research will continue to shed light on the ways that they do effect many people and contribute to many common issues people have and live with thinking it’s normal. In my opinion, a hotel could stand out these days by caring about the lighting and if LED is a must at least care a little and put in lights that have warmth similar to an incandescent. Though still damaging, it at least has a pleasant, welcoming appeal at a home away from home.

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