Business Details
About
HotelExtended Stay Hotel
Welcome to Home2 Suites by Hilton Amherst Buffalo. Ideally located near University at Buffalo and Niagara Falls, our modern, extended-stay hotel puts you close to Buffalo City Center and a wealth of shopping and dining options in Amherst.
After a busy day of exploring, retreat to your suite to relax. All suites feature separate living and sleeping areas, and fully equipped kitchens with microwaves, dishwashers and refrigerators. Enjoy home comforts like HDTVs and free WiFi, and don’t forget to bring your furry friend along – Home2 is your pet’s home, too.
Start every day right with free breakfast at the Inspired Table.™ We offer 400 combinations of favorites to choose from, including oatmeal, breakfast sandwiches, fruit and yogurt. Enjoy a soothing swim in our heated indoor pool, or give multi-tasking new meaning at Spin2 Cycle, where you can work out while you run a load of laundry.
Location
Home2 Suites by Hilton Amherst Buffalo
3820 Ridge Lea Road, Amherst, NY
14228, United States
Hours
Reviews
4.1
671 reviews
5 stars
388
4 stars
135
3 stars
56
2 stars
37
1 star
55
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted significant cleanliness problems, including dirty rooms, bathrooms with mold, and unemptied trash.
Staff Service
Customer service experiences varied widely; some staff were praised for their friendliness and helpfulness, while others were criticized for rudeness and lack of professionalism.
Room Quality
Rooms were generally described as spacious and well-equipped, but many guests reported issues with cleanliness and maintenance, such as musty smells and uncomfortable beds.
Breakfast Experience
Breakfast service received mixed reviews; while some enjoyed the variety, others noted disorganization and rude staff, leading to long wait times.
Location Convenience
The hotel is well-located near shopping and dining options, which was appreciated by many guests.
- RRR RichNov 10, 20255.0Excellent hotel. FIRST time visiting.. amazing place in every way. Thanks to the front desk Manager Natasha and her fantastic team members that welcome me on my first day. We will be back. Already start looking for days to visit your location again. Thank you. 🌺
- KEKathy EwingNov 7, 20253.0Hotel is nice but be aware that they do charge a $250 incidental hold on your account in addition to the amount for your room!!
- TATylerRose. AuthorOct 30, 20255.0They are very kind. And helped me get an extra day when I had to come a day early
- DKDavid KellyOct 20, 20252.0This hotel is dirty. It's pet friendly and it shows. Carpets are disgusting. Bed sheet had a cigarette burn in it and the toilet backed up. After they unclothed the toilet they didn't bother to clean it. Just nasty.
- KWKevin WilkosSep 20, 20252.0Room was really nice. However, it appears that there were other guests who were unruly. My wife and I were traveling with our car club and we all stayed there for one evening. After returning from a wonderful dinner, we found these unruly people running around the parking lot and even leaning and placing their belongings on the cars of some of our members! My wife brought this to the staff's attention at the hotel. Their response was that they were not responsible for any damage to vehicles in the parking lot! Another member of our group who did not like this response, checked out of the hotel on the spot. My wife took it upon herself to snap some pictures of the people interacting with the cars. She also approached the people and kindly asked them to back away. Luckily, her request was well received. I wanted to take a swim in the pool but found that the pool area was totally trashed by these guests and the pool water was disgusting. The next morning, the hotel manager saved face and reversed the hotel charges for all of us. That was a good thing.
Frequently Asked Questions About Home2 Suites by Hilton Amherst Buffalo
What types of rooms does Home2 Suites by Hilton Amherst Buffalo offer?
The hotel offers suites with separate living and sleeping areas, fully equipped kitchens including microwaves, dishwashers, and refrigerators, HDTVs, and free WiFi.
Is Home2 Suites by Hilton Amherst Buffalo pet-friendly?
Yes, pets including cats and dogs are welcome at the hotel.
Does the hotel offer free breakfast?
Yes, Home2 Suites provides a free breakfast with about 400 combinations of options such as oatmeal, breakfast sandwiches, fruit, and yogurt at the Inspired Table.
What accessibility features does the hotel have?
The hotel offers accessible parking, accessible elevators, and is mobility accessible.
Are there any pools available on-site?
Yes, the hotel has one heated indoor pool available for guests.
Is parking available at Home2 Suites by Hilton Amherst Buffalo?
Yes, free self-parking is available for guests at the hotel.
Are there facilities for fitness or laundry at the hotel?
Yes, a free fitness center is available and there is self-service laundry (Spin2 Cycle) on-site for guests.
What dining options are near Home2 Suites by Hilton Amherst Buffalo?
Nearby dining options include Amherst Turfside Restaurant, Papa Johns Pizza, Tim Hortons coffee shop, Wingstop chicken wings restaurant, Nothing Bundt Cakes bakery, White Rabbit Dessert Experience, Rock Burger Tonawanda, and Starbucks cafe.
Where can guests shop close to the hotel?
Guests can shop at nearby stores such as Athleta, Ulta Beauty, Christmas Tree Shops, Old Navy, REI, CVS Beauty, and Famous Footwear.
Are there any beauty and wellness services nearby?
Yes, guests can visit nearby salons and beauty places such as Ulta Beauty, Charlotte Tilbury, Benefit Cosmetics BrowBar, Great Clips, and Nail Boutique for a variety of beauty and spa services.