Business Details
About
Hotel
The DoubleTree by Hilton Buffalo - Amherst hotel located just off I-290 near the SUNY Buffalo North Campus is minutes from Buffalo Niagara International Airport (BUF), Boulevard Mall, Walden Galleria, and favorite Western New York attractions.
Stylish and contemporary, our guestrooms and suites include LCDTVs, complimentary high-speed internet access and luxurious Sweet Dreams bedding. Hotel amenities include a heated indoor swimming pool, 24-hour fitness center, Lobby Bar with full menu, and room service. Cappuccino’s Sidewalk Cafe offers seated dining, quick counter service or take-out for the guest on the go. Enjoy our late-night dining, bistro style.
Our convenient location near downtown Buffalo and corporate offices (including Citigroup, Linde Welding and Gas, Siemens, DuPont, Bank of America and Geico) is perfect for business travel. The DoubleTree has flexible meeting rooms for small to medium-sized groups, a 24-hour business center, and plentiful onsite parking.
Leisure guests enjoy our great location convenient to the New York State Thruway, Lake Erie, and all that beautiful Niagara Falls and vibrant downtown Buffalo have to offer. Visit Frank Lloyd Wright’s home, catch a game at Highmark Stadium, and marvel at the locks of the Erie Canal.
Whether business travel or a Niagara Falls vacation brings you to the Buffalo area, our courteous hotel staff looks forward to welcoming you to Amherst with our signature, warm DoubleTree Chocolate Chip cookie at check-in.
Location
DoubleTree by Hilton Hotel Buffalo - Amherst
10 Flint Road, Amherst, NY
14226, United States
Hours
Reviews
3.8
1,323 reviews
5 stars
556
4 stars
346
3 stars
177
2 stars
101
1 star
143
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted dirty rooms, sticky floors, and inadequate housekeeping services.
Staff Performance
While some staff members received praise for their friendliness and helpfulness, others were reported as rude or unprofessional.
Room Condition
Guests noted that the rooms were outdated, with issues such as mildew smells, broken fixtures, and insufficient amenities.
Service Quality
Several customers expressed dissatisfaction with the overall service, including slow responses to requests and poor management handling of complaints.
Amenities and Facilities
Guests were disappointed by the lack of included breakfast, limited amenities, and issues with the pool and hot tub.
- LCLuis Miguel Cevada1 day ago1.0The room and hotel feel dated. While the exterior looks great, the interior doesn’t match the same standard. There was ongoing construction during our stay, which created a lot of noise. We also found several bugs in our room, and one of our towels was missing—we had to go down to the front desk to request another. Overall, the amenities were limited and did not meet expectations.
- YBYon Burke6 days ago2.0Stayed here for one evening for a business trip. Don’t be fooled by the professional photos as they are not what you will find. This was a very surprising hotel as you would expect a Doubletree Hilton to be clean and well maintained. Hotel is doing extensive renovations. Everything is worn, musty, and dated. First room I stayed in was dusty and in poor condition. Desk chair back was not attached. Certain there was mold/mildew as my chest tightened up despite my inhaler. Still feel my chest 24hrs later. Asked for a different room which I felt immediately better in but small issue is that there was no heat. Upon checking out, the receptionist asked how my stay was to which I was cordially honest. She nodded her head in dismay but not surprised by my experience. She said come back in a year when the renovations are complete. Honest response and staff is doing the best they can amidst a terrible product to offer so I sympathize with them and give them credit. Stay away from this place until this gets a complete overhaul.
- DRD RNov 12, 20253.0Decent but the renovations are interfering with the stay too much. Constant mess in the common areas, multiple elevators available so the work mess and interference should be limited to one elevator, not just a free for all. Inconsistent service, one day it’s spot on, next day, different bar tender and you may wait for everything and have to ask for everything instead of being offered.
- HAhasan arslanNov 9, 20252.0We checked in around 3 pm, as soon as we got in to our room, we have to face with unbearable drilling noice. We hopped that it will stop but they told us that it will go until 6 pm. We had to leave our room and comeback late night .
- SSStephanie SorensonNov 7, 20255.0I recently stayed at this hotel, and I stay in many Hilton hotels as a Gold member and someone who travels frequently for work. My hotel stay was decent, but the remodeling on the 4th floor was a little burdensome. Every time I took the elevator to the fourth floor, the elevator shook in a startling way below me but only when going to the fourth floor. The room was clean, and housekeeping did a good job. However, the one who made my stay better than mediocre was the bartender, Terrence. He is SO friendly and personable. He is very knowledgeable about the menu and recommended the best entrees! He connects with customers in such an engaging way, which establishes connections and makes work trips less stressful and fun.
Frequently Asked Questions About DoubleTree by Hilton Hotel Buffalo - Amherst
What accessibility features does DoubleTree by Hilton Hotel Buffalo - Amherst offer?
The hotel provides accessible parking and an accessible elevator to accommodate guests with mobility needs.
Is there free Wi-Fi available at the hotel?
Yes, free Wi-Fi is available in public areas, and there is also a public internet terminal.
What are the check-in and check-out times at the hotel?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does the hotel allow pets?
Yes, both cats and dogs are welcome at the hotel.
Are there dining options available on-site?
Yes, the hotel features four restaurants, including a Lobby Bar with a full menu and Cappuccino’s Sidewalk Cafe offering seated dining, quick counter service, and take-out.
Is parking available at the DoubleTree by Hilton Buffalo - Amherst, and is it free?
Yes, self parking is available and is free of charge for guests.
What additional amenities can guests enjoy at the hotel?
Guests can enjoy a heated indoor swimming pool, a hot tub, a 24-hour fitness center, a gift shop, room service, and 24-hour front desk service.
Are babysitting or childcare services offered at the hotel?
No, babysitting services are not offered at this hotel.
What nearby hotels are located close to DoubleTree by Hilton Buffalo - Amherst?
Nearby hotels include Candlewood Suites, Candlewood Suites Buffalo Amherst, Red Roof PLUS University at Buffalo Amherst, and Buffalo Marriott Niagara, which provide additional accommodation options close by.
What local attractions can guests visit near the hotel?
Guests can visit Niagara Falls State Park, a notable natural attraction nearby, or attend events at Buffalo Comicon. For dining, popular local restaurants include Lilyhouse and Blue Fire Bar and Grill.