Business Details
About
Hotel
Find Tru fun at our spirited Tru by Hilton Albany Crossgates Mall hotel. Our prime location is within walking distance to Crossgates Mall and a short drive to SUNY, Downtown Albany and Albany International Airport. Our efficient rooms are uniquely Tru with large comfortable mattresses, free WiFi and a 55-inch TV with 150 channels.
From healthy to indulgent, our free ‘Build your Own’ Breakfast toppings bar is all about choices - featuring 30 sweet and savory toppings for cereal, bagels, yogurt and more. Grab snacks, drinks, light meals and single-serve wine and beer in the 24/7 market.
Work, play, lounge and eat in the four-zoned lobby. Cozy up with a book in the semi-private alcoves, shoot some pool with fellow travelers, reenergized in a fully equipped fitness center, or take a dip in the indoor pool.
Affordable travel now comes with unexpected things – like certainty.
Location
Tru by Hilton Albany Crossgates Mall
1651 Western Avenue, Albany, NY
12203, United States
Hours
Reviews
4.1
711 reviews
5 stars
386
4 stars
174
3 stars
66
2 stars
34
1 star
51
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the friendly and accommodating staff, particularly at the front desk.
Cleanliness Issues
Several reviews highlighted cleanliness problems, including dirty rooms and bathrooms, with some guests expressing significant dissatisfaction.
Breakfast Quality
The breakfast received mixed reviews; while some enjoyed the variety and quality, others noted issues with supply and temperature.
Room Comfort
Guests reported discomfort due to hard beds, small room sizes, and minimalistic designs that lacked adequate storage.
Location Benefits
The hotel is conveniently located near a mall and various dining options, which was appreciated by many guests.
- JEjennifer murray (Turtleback EEC)Nov 15, 20255.0The hospitality displayed at this hotel was exceptional. Thank you to Ariana for being so warm, understanding, and accommodating at a time of need. I will be sure to book a room here during future visits to Albany.
- CHChuck HillNov 1, 20255.0Very nice modern hotel with a great buffet breakfast. Nice spacious room. Large mall down the street with lots to do and see.
- NGNatalie GOct 23, 20255.0An absolutely FANTASTIC hotel. When I was having issues trying to check in with one of my cards I had to do some money transferring between my other cards, which was a whole ordeal (on my end, no fault of the hotel's). The young gal and other workers at the front desk were very understanding and compassionate- telling me not to worry and to take my time. I was given water and a comfortable chair to relax in, out of the cold and dark - until I finally got things squared away. We did however miss the breakfast in the morning, which I have heard is amazing, because we were so comfortable in our beds in our peaceful room that we didn't want to get up! 🤣
- TTTK54Sep 27, 20255.0Great stay! I’ve never had such great such service at a Tru before. Quan at the front desk was so sweet and made me feel like a valued guest. She even offered us a to go bag with water thanking us for our stay. Overall the best Tru I have ever stayed at.
- BLBrandon LesterSep 27, 20255.0Very happy Diamond member! It's hard to find a good quality hotel with friendly folks. Quan even offered us some waters to go. Will definitely stay here again and I recommend others to do the same.
Frequently Asked Questions About Tru by Hilton Albany Crossgates Mall
What accessibility features does Tru by Hilton Albany Crossgates Mall offer?
The hotel provides accessible parking and an accessible elevator for guests with mobility needs.
Is breakfast included at Tru by Hilton Albany Crossgates Mall?
Yes, a free 'Build your Own' breakfast toppings bar is available with 30 sweet and savory topping options.
What are the check-in and check-out times at the hotel?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does Tru by Hilton Albany Crossgates Mall allow pets?
Yes, both cats and dogs are welcome at the hotel.
Is there free WiFi available at the hotel?
Yes, free WiFi is available in public areas along with a public internet terminal for guest use.
What recreational facilities are available at the hotel?
The hotel features a free fitness center, an indoor pool, kid-friendly activities, and a game room.
Is parking available for guests at Tru by Hilton Albany Crossgates Mall?
Yes, free self-parking is available for guests.
Can guests use contactless check-in or check-out at the hotel?
Yes, the hotel offers contactless check-in and check-out options for guest convenience and safety.
What nearby shopping options are available for guests?
Guests can easily walk to Crossgates Mall which has many shops, or visit nearby stores like Madame Pirie Famise Corset Shoppe and Famous Footwear for clothing and shoes.
Where can guests find dining options near the hotel?
Nearby restaurants include Great Indian Kitchen Restaurant and Bar, Ichiban Japanese & Chinese, Takara Japanese Restaurant, Via Fresca Pizza Restaurant, and The Scene Coffee & Cocktails for casual dining and coffee.
Are there convenient places to fuel up or grab snacks close to the hotel?
Yes, guests can visit nearby gas stations such as Mobil, Stewart's Shops (which also offers convenience store items and coffee), and Exxon & Mobil Stations that provide additional services like auto detailing.