Business Details
About
HotelTru by Hilton
Find Tru fun at our spirited Tru by Hilton Albany Crossgates Mall hotel. Our prime location is within walking distance to Crossgates Mall and a short drive to SUNY, Downtown Albany and Albany International Airport. Our efficient rooms are uniquely Tru with large comfortable mattresses, free WiFi and a 55-inch TV with 150 channels.
From healthy to indulgent, our free ‘Build your Own’ Breakfast toppings bar is all about choices - featuring 30 sweet and savory toppings for cereal, bagels, yogurt and more. Grab snacks, drinks, light meals and single-serve wine and beer in the 24/7 market.
Work, play, lounge and eat in the four-zoned lobby. Cozy up with a book in the semi-private alcoves, shoot some pool with fellow travelers, reenergized in a fully equipped fitness center, or take a dip in the indoor pool.
Affordable travel now comes with unexpected things – like certainty.
Location
Tru by Hilton Albany Crossgates Mall
1651 Western Avenue, Albany, NY
12203, United States
Hours
Reviews
4.1
717 reviews
5 stars
391
4 stars
174
3 stars
67
2 stars
34
1 star
51
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the friendly and accommodating staff, highlighting individual employees for their exceptional service.
Cleanliness Issues
Several reviews noted cleanliness problems in rooms and common areas, with some guests reporting dirty bathrooms and unclean surfaces.
Room Quality
Guests expressed mixed feelings about room quality, with some appreciating the modern design while others criticized the lack of space and comfort.
Breakfast Experience
The breakfast received positive feedback for variety and quality, although some guests mentioned issues with food supply and temperature.
Location Benefits
The hotel's location near a mall and other amenities was frequently mentioned as a positive aspect of the stay.
- HYHendrix Yapputro5 days ago5.0Tru by Hilton Albany Crossgates Mall is a vibrant hotel offering modern comfort and convenience. Located at 1651 Western Ave, Albany, NY 12203, it's steps away from Crossgates Mall, making it perfect for shopping and dining enthusiasts. Guests praise the hotel's cleanliness, friendly staff, and delicious complimentary breakfast buffet Key Features: - Amenities: Indoor pool, fitness center, business center, and free WiFi - Rooms: Spacious, modern rooms with 55" TVs, microwaves, and refrigerators - Services: Free parking, airport shuttle (limited radius), and pet-friendly - Dining: Exclusive discounts at Crossgates Mall restaurants and eateries With its prime location, modern amenities, and excellent service, Tru by Hilton Albany Crossgates Mall is an ideal choice for travelers seeking comfort and convenience.
- JJJohnJan 5, 20265.0Perfect for my 5 month stay!
- SSSamanthaJan 5, 20265.0I highly recommend anyone traveling for business (or any other reason) to stay at this hotel. It was extremely clean, easy to navigate and comfortable. There were a lot of people staying at the hotel when I was there and it was still very quiet. All of the employees were friendly. I was traveling alone, as a woman and I did not feel one bit unsafe. It was also walking distance to the mall and close to other restaurants and shopping centers. Will 100% stay again next time. Great experience.
- CCCharles ChienDec 27, 20255.0Great amenities, convenient location, great price, friendly and patient staff.
- SMSteve MilesDec 22, 20255.0Excellent
Frequently Asked Questions About Tru by Hilton Albany Crossgates Mall
What accessibility features does Tru by Hilton Albany Crossgates Mall offer?
The hotel provides accessible parking and an accessible elevator for guests with mobility needs.
Is breakfast included at Tru by Hilton Albany Crossgates Mall?
Yes, a free 'Build your Own' breakfast toppings bar is available with 30 sweet and savory topping options.
What are the check-in and check-out times at the hotel?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does Tru by Hilton Albany Crossgates Mall allow pets?
Yes, both cats and dogs are welcome at the hotel.
Is there free WiFi available at the hotel?
Yes, free WiFi is available in public areas along with a public internet terminal for guest use.
What recreational facilities are available at the hotel?
The hotel features a free fitness center, an indoor pool, kid-friendly activities, and a game room.
Is parking available for guests at Tru by Hilton Albany Crossgates Mall?
Yes, free self-parking is available for guests.
Can guests use contactless check-in or check-out at the hotel?
Yes, the hotel offers contactless check-in and check-out options for guest convenience and safety.
What nearby shopping options are available for guests?
Guests can easily walk to Crossgates Mall which has many shops, or visit nearby stores like Madame Pirie Famise Corset Shoppe and Famous Footwear for clothing and shoes.
Where can guests find dining options near the hotel?
Nearby restaurants include Great Indian Kitchen Restaurant and Bar, Ichiban Japanese & Chinese, Takara Japanese Restaurant, Via Fresca Pizza Restaurant, and The Scene Coffee & Cocktails for casual dining and coffee.
Are there convenient places to fuel up or grab snacks close to the hotel?
Yes, guests can visit nearby gas stations such as Mobil, Stewart's Shops (which also offers convenience store items and coffee), and Exxon & Mobil Stations that provide additional services like auto detailing.