Business Details
About
Extended Stay HotelHomewood Suites
The Homewood Suites by Hilton Albany (NY) hotel is conveniently located 2.5 miles from the Albany International Airport as well as easy access from New York Interstates 87 and 90 onto Wolf Road which offers an array of dining cuisines and shopping just minutes from the hotel.
Once at our Homewood Suites hotel, we are pleased to offer 133 studios, one and two-bedroom suites with fully-equipped kitchens, in-room safes, meeting rooms, complimentary Suite Start hot breakfast, complimentary Welcome Home reception (Mon-Thu), complimentary high-speed internet, both wired and wireless, complimentary airport shuttle, complimentary Business Center, guest laundry, indoor pool and whirlpool, exercise room, outdoor barbecue, outdoor sports court, complimentary parking and many other special amenities for the discerning traveler.
Your complete satisfaction is backed by our ''100% Suite Assurance''. Our entire staff is dedicated to making sure that you feel at home. So sit back, relax and stay awhile. After your first experience with our Homewood Suites by Hilton, we know you will feel we are your home away from home when in Albany, New York.
Location
Hours
Reviews
4.4
1,006 reviews
5 stars
688
4 stars
177
3 stars
56
2 stars
26
1 star
59
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Several guests reported unsanitary conditions in their rooms, including dirty bathrooms, sticky floors, and unclean bedding.
Staff Performance
While many reviews praised the friendliness and helpfulness of the staff, there were notable complaints about rudeness and unprofessional behavior from some front desk employees.
Breakfast Quality
The breakfast received positive feedback for its variety and quality, with many guests enjoying the options available.
Room Comfort
Guests appreciated the spaciousness and comfort of the rooms, although some mentioned issues with outdated furnishings and maintenance.
Customer Service Concerns
There were multiple complaints regarding poor handling of reservations and guest issues, leading to dissatisfaction with the overall customer service experience.
- AHAdam HinkleJan 5, 20261.0Place is trash. That's why I normally stay at Holiday Inn and Suites. Stayed in 3 different Hilton brand Hotels across country and always worst service, rooms, and rates than anywhere. Any stayed at these three cause of availability last minute. Never again
- SRS RichDec 31, 20255.0Very neat and clean place. Had a couple of hiccups, but not bad enough to mention. Will stay again the next time in the area.
- GRGuigo RibeiroDec 28, 20255.0Great, modern new suite with everything very clean. Close to the airport and surrounded by many restaurants. A great option when arriving late in the city, especially if you want to avoid driving to your tourist destination.
- CACara AdolucaDec 28, 20255.0We stayed here over the Christmas holidays and had a great experience. The staff was friendly, the hotel was very clean, and the rooms were beautifully renovated. We were especially wowed after a storm when we woke up to find all the cars cleaned off. Such a thoughtful touch. This hotel was also pet friendly and was great for our dog. We would absolutely stay here again.
- TRTimothy RistauDec 27, 20255.0Came up for Christmas with the family. Was a great stay. They had a good breakfast and great service. Had a winter storm and they cleaned every car in the parking lot. They have EV chargers that are really reasonably priced too.
Frequently Asked Questions About Homewood Suites by Hilton Albany
What are the check-in and check-out times at Homewood Suites by Hilton Albany?
Check-in is at 15:00 and check-out is at 12:00 daily.
Does Homewood Suites by Hilton Albany offer free breakfast?
Yes, complimentary Suite Start hot breakfast is available for free.
Are pets allowed at the hotel?
Yes, both cats and dogs are welcome at the hotel.
Is parking available at Homewood Suites by Hilton Albany?
Yes, free self-parking is available for guests.
Does the hotel provide an airport shuttle service?
Yes, there is a complimentary airport shuttle for guests.
What wellness or fitness amenities does the hotel have?
The hotel features a free fitness center, an indoor pool, and a hot tub for guest use.
Are there dining options within or near the hotel?
While the hotel has no onsite restaurant or bar, nearby options include Golden Grain Gourmet Pizza, Professor Java's Coffee Sanctuary, and J T Maxies restaurant.
What family-friendly amenities are offered?
The hotel is kid-friendly, offers kid activities, and provides guest laundry and self-service laundry facilities.
Can you recommend nearby attractions to visit around the hotel?
Nearby attractions include the John Wolf Kemp House, a historical landmark and museum, and various dining and shopping options on Wolf Road.
What nearby transportation or lodging options are close to Homewood Suites by Hilton Albany?
Nearby hotels such as Best Western Albany Airport Inn, Hampton Inn Albany-Wolf Road, and Courtyard by Marriott Albany Airport offer additional lodging choices. The hotel's local shuttle can assist with transportation in the area.