Business Details
About
HotelHilton
The Hilton Garden Inn Albany/SUNY Area hotel in Albany, New York, is in the SUNY/State Office area, directly across from the SUNY Polytechnic Institute and SUNY Albany. Our hotel is 1/4-mile west of the Harriman State office Campus, with easy access to downtown Albany and the Albany International Airport. When guests are ready for dining or shopping, many options are just down the road on Washington Avenue or at the nearby Wolf Road area. More restaurants are along Western Avenue, just south of the hotel.
The 126-room hotel features The Garden Grille & Bar - serving breakfast and dinner, plus evening room service, a fitness center and 3,000 square feet of meeting space. Hilton Garden Inn has a 24-hour business center, complimentary to all guests. The 24-hour Pavilion Pantry is stocked with snacks, drinks and anything forgotten at home.
Each guest room is equipped with a spacious work desk, Herman Miller desk chair and complimentary high-speed internet access. A hospitality center in each room includes a microwave, refrigerator and coffee maker. An iron, ironing board and hair dryer are standard in all rooms. USA Today is delivered Monday-Friday. Complimentary self-parking is available in our outdoor lot or garage.
Attractions near the Hilton Garden Inn SUNY area/Albany hotel include the State University of New York at Albany, Times Union Center, Empire State Convention Center, New York State Capitol, Albany Institute of History and Art, New York State Museum and Palace Theatre, as well as The Egg — Center for Performing Arts and Saratoga Gaming and Raceway. Crossgates Mall and Colonie Center Mall are both a quick drive. Nearby businesses include General Electric and IBM.
Location
Hilton Garden Inn Albany/SUNY Area
1389 Washington Ave., Albany, NY
12206, United States
Hours
Reviews
4.0
929 reviews
5 stars
429
4 stars
273
3 stars
121
2 stars
42
1 star
64
What are people saying?
AI-generated from recent customer reviews
Noise Issues
Guests frequently reported disturbances from street noise and inconsiderate guests, impacting sleep quality.
Cleanliness Concerns
Several reviews highlighted cleanliness issues, including hair on bedding and dirty carpets, although some guests noted clean rooms.
Staff Service
While many guests praised the friendliness and helpfulness of the staff, there were notable complaints about rude behavior from certain staff members.
Amenities Misrepresentation
Guests expressed frustration over amenities that were advertised but not available, such as a pool and restaurant services.
Room Condition
Numerous reviews indicated that rooms were outdated and in need of renovation, with issues like poor water pressure and uncomfortable beds.
- SAS AvrilJan 4, 20263.0On the website it advertised swimming pool and Jacuzzi . When I arrived the lovely kind man said they renovated, however failed to update their website. Saturday night , me and my husband wanted to order something from the inhouse restaurant that serve breakfast and dinner at 5pm. The front desk said they don't do dinner service on Saturday, however it was advertised. We even got handed a menu Saturday morning for dinner. However, the staff was friendly , especially the young man that checked us in he was a great character. Loved his personality.
- EDErik DelaneyNov 16, 20251.0Worst Hilton Garden stay ever and I’m a diamond, which means I stay at a lot of them every year!! Upon check in, I was told no bar or restaurant open on the weekends. Be forewarned, no restaurants are within walking distance either. If this is all that went sideways during the stay, I wouldn’t be posting this. At 11 PM I notified the front desk that there was a party in the hallway, and to see when quiet hours began. Around midnight I feel asleep but was awoken at 3 AM to the continued noise. So feel free to stay here if you want a sub par Hilton brand property with a bunch of people partying all night long. I wouldn’t stay here again.
- JPJennifer PlourdeNov 15, 20255.0There is noise from the street and not all guests are considerate of being quiet i. The halls at night
- BHBrittany HollandNov 11, 20253.0I stayed at the Hilton Garden Inn/SUNY in late October early November 2025 with my family. I downloaded the app in advance in order to speed things along including the check in. One thing I noticed about the app is with the chat feature no one ever responded to my request. I ended up having to call the hotel directly a few days later. Upon entering the hotel, we were greeted by the staff and received the keys to our rooms. Because I downloaded the app, I also had a digital key to use for the kid’s room. The hotel lobby is very spacious and has beautiful décor. We were able to use a cart to assist in taking our belongings upstairs. There’s lots of seating areas. We took the elevator up to our floor. Upon entering the room, I appreciated the heat being on as we were coming in from out the cold. The room was spacious however the lighting in the room was very dim. This was really odd as there are several lights in the room it’s just maybe the angle of the lights. We had connecting rooms with the kids. We wanted additional washcloths and contacted the front desk. Within a few minutes a representative brought them up to us. We were really disappointed as one of our beds had a visible strand of hair on top of it. Upon further inspection there were more strands of hair on the bed. We informed the front desk as we went out for the evening and when we returned the bedding was changed. The bathroom was also pretty small. Especially the tub/shower let’s just say it’s not large enough for two people. The beds were really comfortable. The hotel has a restaurant that serves food for an additional cost. Although I do believe some guests may get to use their points or just pay out of pocket. I did not visit the restaurant so I cannot give my opinion about it. There is also a convenience store We were also near a college campus and it wasn’t a issue at all. I almost forgot to mention parking is free. This was my first time staying at a Hilton location and it won’t be my last. I would definitely stay at this location again in the future.
- RFRuss FarsaciNov 10, 20254.0Clean, located close to the job site. For the price it was worth it, would recommend.
Frequently Asked Questions About Hilton Garden Inn Albany/SUNY Area
Does Hilton Garden Inn Albany/SUNY Area provide free parking for guests?
Yes, complimentary self-parking is available in the outdoor lot or garage for guests.
Is the Hilton Garden Inn Albany/SUNY Area accessible for guests with mobility impairments?
Yes, the hotel features accessible parking and an accessible elevator to accommodate guests with mobility needs.
What dining options are available at Hilton Garden Inn Albany/SUNY Area?
The hotel features The Garden Grille & Bar serving breakfast and dinner, plus evening room service and a 24-hour Pavilion Pantry with snacks and drinks.
Are pets allowed at Hilton Garden Inn Albany/SUNY Area?
Yes, pets including cats and dogs are welcome at the hotel.
What amenities are available for fitness and relaxation at Hilton Garden Inn Albany/SUNY Area?
Guests can enjoy a fitness center available for free, two indoor pools, a hot tub, and sauna.
Does Hilton Garden Inn Albany/SUNY Area offer room service and digital check-in?
Yes, room service is available along with contactless digital guestroom keys for convenient check-in and checkout.
Is complimentary WiFi available throughout the Hilton Garden Inn Albany/SUNY Area?
Yes, free WiFi is available in public areas and there is a public internet terminal for guests to use.
What nearby attractions can guests visit when staying at Hilton Garden Inn Albany/SUNY Area?
Guests can visit SUNY Polytechnic Institute, Times Union Center, Empire State Convention Center, New York State Capitol, Albany Institute of History and Art, New York State Museum, Palace Theatre, The Egg—Center for Performing Arts, and Saratoga Gaming and Raceway.
Are there other hotels near Hilton Garden Inn Albany/SUNY Area for guests who may need alternative accommodations?
Yes, nearby hotels include Auden Albany, Red Carpet Inn & Suites, Fairfield Inn Albany University Area, Extended Stay America-Albany, TownePlace Suites by Marriott Albany University Area, CrestHill Suites SUNY University Albany, and Extended Stay America - Albany - SUNY.
How can guests at Hilton Garden Inn Albany/SUNY Area access local services such as medical labs and banks?
Nearby services include Labcorp for laboratory testing, Capital bank for banking needs, as well as several medical doctors and specialists in the vicinity.