Business Details
About
Hotel
Shining new and warmly welcoming, the Hampton Inn & Suites Albany-Downtown, NY hotel is the brightest star on the Albany skyline. The newest hotel in downtown Albany, New York with a professional staff that is ready to cater to your every need while you enjoy the excitement of the city.
The upscale Hampton Inn & Suites hotel in downtown Albany, New York features 121 lavishly-appointed guest rooms, 35 suites with microwaves and refrigerators, eight whirlpool suites and one executive 2-room suite.
The Hampton Inn & Suites Albany hotel boasts a full-service, on-site restaurant - Yono's, both wired and wireless internet access, complimentary deluxe hot breakfast, on-site exercise facility with sauna and steam room, plenty of meeting space, fresh hot coffee and tea in the lobby 24/7 and, of course, Hilton HHonors points and miles for your stay.
We love having you here in New York at the Hampton Inn & Suites hotel in downtown Albany.
Location
Hampton Inn & Suites Albany-Downtown
25 Chapel Street, Albany, NY
12210, United States
Hours
Reviews
4.1
1,482 reviews
5 stars
732
4 stars
427
3 stars
146
2 stars
59
1 star
118
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many guests praised the staff for being friendly, helpful, and accommodating, particularly highlighting individuals like Richard and Casey.
Room Quality
Feedback on room quality was mixed; while some found rooms clean and spacious, others reported issues with cleanliness and maintenance.
Breakfast Experience
The complimentary breakfast received varied reviews, with some guests enjoying the selection while others found it lacking in quality and variety.
Parking Issues
Valet parking was a common point of contention, with guests expressing frustration over costs and service, particularly regarding the handling of vehicles.
Location Concerns
The hotel's location was noted as convenient for downtown activities, but some guests felt unsafe in the surrounding area, especially at night.
- GGGQ gamingNov 16, 20251.0Very unprofessional staff gave us a hard time about checking in and valet parking. Never in my life have I been exposed to such a poorly managed hotel system. Like do your jobs your getting paid and I’m paying for a room. Absolute embarrassment to the company.
- RDRandy DickinsonNov 10, 20253.0Great walkable location in downtown Albany with friendly staff at the front desk and valet stand. Unfortunately, the rooms are dark and tired with tired furniture, noisy HVAC units, and threadbare towels. There are tiny smart TVs but no USB ports to be found. The parking situation isn't ideal, either - $20 for valet parking or take your chances on the street.
- MCMike CiupinskiNov 7, 20251.0One of the worst hotel experiences me and my family ever had. 1st they wouldn't let me park my car in the hotel parkimg lot. I said I would pay valet but let me park myself because I had my 2 little ones in back along with my wife and plenty of luggage. Next they didn't give us the room we were promised. 3rd and worst of all, both the elevators were down and I did get stuck in one for 5 min. This caused me and my family having to carry our luggage down 7 flights of stairs. Horrible horrible.
- DMDavid MNov 6, 20255.0Great spot, clean hotel. No soaps in bathroom of room though
- JCJohn CassaraOct 27, 20255.0⭐️⭐️⭐️⭐️⭐️ – Great Stay Thanks to Richard! We stayed at the Hampton Inn & Suites Downtown Albany for Parent Weekend at my son’s college. Hotels near campus were booked, so we chose this one about 15 minutes away, and it turned out great. Parking is valet only (it’s downtown, so that makes sense), and the valet staff was excellent—my car was always ready, and they never charged for parking. I just tipped them, and they were fantastic. At check-in, we met Richard at the front desk, and he’s the reason this review is five stars. He’s professional, friendly, and really goes above and beyond to make guests feel welcome. He reminded us about the complimentary breakfast (6–10 a.m.), which was very good. Every time we passed by, he greeted us with a smile and asked how our stay was going. The room was clean and comfortable, a bit small but nice overall. The bathroom was spotless. No microwave and limited space for clothes, but nothing that would stop me from staying again. It’s a pet-friendly hotel, and everything felt organized and safe. I’d rate the hotel itself a solid 4, but Richard and the staff make it a full 5 stars. If management reads this—Richard deserves a raise!
Frequently Asked Questions About Hampton Inn & Suites Albany-Downtown
What are the check-in and check-out times at Hampton Inn & Suites Albany-Downtown?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Is there free Wi-Fi available for guests at the hotel?
Yes, free Wi-Fi is available in public areas, along with public internet terminals.
Does the hotel offer free breakfast?
Yes, the hotel offers a complimentary buffet breakfast.
Are pets allowed at Hampton Inn & Suites Albany-Downtown?
Yes, both cats and dogs are welcome at the hotel.
What fitness facilities are available at the hotel?
The hotel has a free fitness center equipped with free weights, elliptical machines, treadmills, and weight machines.
Does the hotel provide accessible features for guests with mobility needs?
Yes, the hotel offers accessible parking, an accessible elevator, and is mobility accessible.
Is there an on-site restaurant at the hotel?
Yes, there are two restaurants on-site including Yono's Restaurant, which offers a mix of American and Asian cuisine.
Can guests find convenient dining or entertainment nearby the hotel?
Yes, nearby dining options include dp An American Brasserie and Victory Cafe. For entertainment, guests can visit The Yard Hatchet House and Bar for axe throwing and drinks.
What nearby attractions can guests explore when staying at the hotel?
Guests can visit Clinton Square, a local park and historic landmark, great for leisure and sightseeing near the hotel.
Are there convenient transit or parking options for guests at the Hampton Inn & Suites Albany-Downtown?
The hotel provides parking and valet parking, but does not offer airport shuttle or local shuttle services.