Hampton Inn Albany-Western Ave/University Area

Reviews

• RR

  RBP

  Dec 29, 2025
  5.0
  muito bom, facil acesso, bom café da manhã, quarto amplo e limpo, banheiro bom. ótimo custo beneficio
• SB

  Sam B.

  Dec 21, 2025
  5.0
  We have stayed here every December for the past 3 years for my daughter’s Nutcracker performance and we have never been disappointed. This is one of the cleanest hotels I’ve ever stayed in outside of a high end resort. The staff is friendly and helpful. The breakfast has so many options and a comfy seating area. The gentleman who works at the breakfast buffet is an absolute gem and works his tail off. We plan to continue to stay here for many Decembers to come.
• BB

  Bradley Ballard

  Dec 20, 2025
  5.0
  Very clean. Staff was courteous and there was chocolate chip cookies. Nice overnight stay.
• CO

  Cat O

  Dec 16, 2025
  1.0
  I stayed at the Hampton Inn Albany – Western Ave – University Area for two nights. Upon check-in, the young man at the front desk, Arron, was very helpful and provided excellent customer service. His professionalism made a great first impression. However, I did experience several issues during my stay. When I needed to extend my stay, I spoke with a guest representative at the front desk on the morning of my original checkout date. I was assured that the extension would be entered into the system so my stay would be comfortable and uninterrupted. Unfortunately, this was not done. The following morning, I informed the front desk that I had already arranged to extend my stay. About 30 minutes later, the extension was finally completed, but housekeeping had not been notified. A housekeeper knocked on my door while I was in the shower, forcing me to rush out to inform her that I was not checking out. About an hour later, another front desk representative used her key and entered my room without warning. I was undressed in the bathroom with the door open. She immediately backed out and apologized, but the situation was very uncomfortable and concerning. I contacted the front desk to report the incident. While an apology was offered, this situation could have been avoided with proper communication and follow-through. Additionally, upon checking out, I noticed I was double charged for incidentals. I contacted the general manager, Nathan, regarding the issue. Unfortunately, there was no apology, and the conversation felt argumentative rather than customer-focused. The following day, I received a call stating that the duplicate charge had been reversed and that I should see the refund within 3–5 business days. While some staff members, particularly Arron, provided excellent service, the repeated lack of communication, privacy concerns, and billing issues significantly impacted my overall experience.
• JL

  Jorge Laboy

  Dec 3, 2025
  1.0
  Do not book here. The folks working are extremely rude and unprofessional. They do not offer any information about cancellation policies. I booked some rooms for a group trip, when I booked the room over the phone, I was already past the cancellation window. Of course the man who booked my rooms did not explain any of this to me over the phone. When I tried to cancel they tried to hit me over the head with a ton of cancellation fees that were never discussed up front. Really shady folks, do not book here, they don’t serve your money trust me. The manager is rude and all about making a buck.

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