Hampton Inn Lordsburg

Reviews

• JM

  Jo Owens Murray

  4 days ago
  5.0
  Even have a washing machine for our use.
• RL

  Ralph LeVan

  Nov 16, 2025
  3.0
  We came here to see the Leonid meteors. Rainy. Very limited eating options. Not their fault. But the elevator is out and my wife is recovering from knee surgery. Hard to get excited
• LG

  Laura Gammons

  Nov 14, 2025
  3.0
  The room is nice ...but as of 11/14/25, the hotel is under renovation and the elevator is brokenand the fitness room is gutted. I think I interrupted the hotel staff watching the soap when I showed up at 2. They didn't have a clean room yet except one on the 3rd floor. Did I mention the broken elevator? I had already prepaid for the room so I didn't want to deal with all that and drive on to the next town. Anyway... They let me sit in the lobby to finish up some reports I was writing. And they got me a room on 2nd floor quickly ready. The Maintenance man helped me get my suitcase up the stairs. The staff are all nice people....but if I had known about the construction I would NOT have stayed here.
• KD

  Kim Delima

  Nov 3, 2025
  5.0
  The food and ladies serving,yesterday and today were awesome. The food was the best and they were attentive. friendly.Rosa and Sierra
• VC

  V C

  Oct 13, 2025
  1.0
  I checked in around 5 a.m. after a long trip and immediately put up the “Do Not Disturb” sign so I could finally get some rest. Around 11 a.m., I was jolted awake by an ear-piercing fire alarm mounted directly above the bed. The sound was so loud it physically hurt — my ears were ringing and I had a pounding headache. It was terrifying, and I genuinely thought there was an emergency. I called the front desk and spoke with Patricia, who identified herself as the on-site manager. I explained that the alarm had gone off right above my bed, that I had only checked in a few hours earlier, and that it had completely ruined my ability to rest. I told her we were leaving immediately and wanted to be refunded. Patricia repeatedly said that the staff “didn’t know” I had checked in at 5 a.m., and that the alarm went off during “business hours.” She kept stressing that it “wasn’t intentional,” which misses the point — intentional or not, it made the stay impossible. I reminded her that the hotel is responsible for the quality of the guest experience, regardless of intent or timing. When I asked to speak with her supervisor, she provided the name Tasha Pilia, described as the Vice President of Operations, and gave me a number. That number went straight to voicemail. When I asked if there was anyone else available, she said no — that was the only contact she had. Throughout the conversation Patricia’s tone became defensive. At one point she told me I was being “aggressive.” I calmly asked what she meant by that, but instead of explaining, she simply walked away mid-conversation. That was both dismissive and unprofessional, especially given that I was still shaken from being startled awake by the alarm. I tried calling the number she gave me several times — it always went to voicemail. I left a message explaining that I was unable to get help on-site and asking for a call back, but no one has reached out. We ended up leaving the property because there was no way to continue resting or feel comfortable staying there. I’m requesting a full refund of the night’s stay and the return of my Hilton Honors points, given the distress and the complete lack of resolution or accountability from the staff on-site. Thank you for taking the time to review this — I sincerely hope someone from Guest Assistance can step in to help make this right

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