Business Details
About
HotelExtended Stay HotelHome2 Suites
We are off State Highway 180 with easy access to State Highways 285 and 62. Living Desert State Park, Lake Carlsbad Beach Park, and Bataan Recreation Area are within 10 miles. Caverns National Park Headquarters is less than a mile from our doorstep. Cavern City Air Terminal is less than 10 minutes away.
Location
Home2 Suites by Hilton Carlsbad
3500 National Parks Highway, Carlsbad, NM
88220, United States
Hours
Reviews
4.4
330 reviews
5 stars
227
4 stars
59
3 stars
12
2 stars
6
1 star
26
What are people saying?
AI-generated from recent customer reviews
Room Quality
Rooms are generally spacious, clean, and well-equipped, with many guests praising their comfort and amenities.
Customer Service
Staff members are often described as friendly and helpful, although there are notable complaints about the general manager's rudeness and unprofessionalism.
Breakfast Experience
Breakfast options received mixed reviews, with some guests enjoying the variety while others found it lacking or poorly managed.
Pricing Issues
Several customers expressed dissatisfaction with pricing practices, including unexpected fees and perceived overcharging.
Location and Amenities
The hotel is well-located for visiting nearby attractions, but lacks certain amenities like a pool, which disappointed some guests.
- CCchris capuyan4 days ago5.0Next to a McDonald's and a brewery. Clean room. Quiet breakfast that was cooked well.
- MHMark HuangDec 24, 20255.0Nice comfortable room Great for family. Short drive to Carlsbad Cavern National Park
- KHKira HuberDec 21, 20255.0Our stay far exceeded our expectations. After driving for 12 hours with four kiddos, the front desk was so hospitable and welcoming to us. The kiddos were offered to select some trinkets by the sweet front desk ladies. And the rooms....wow. I've stayed at regular Hilton hotels, but not these with the kitchenettes. The rooms were beautiful, spacious and so functional for us. The breakfast buffet too...that lady deserves a pat on the back and i wish I had caught her name. She was on it keeping the area clean and fully stocked, and she was smiling the whole time. You could tell she took pride in what she did. We think we have found our new go to family friendly travel lodging choice.
- ESEllis SchouestDec 16, 20255.0Great, safe and quiet location.
- MAMatt AndersonNov 22, 20251.0They charge for parking. It doesn't help cover a parking garage structure. It dosen't help cover any parking lot security. It doesn't help cover any damage or theft from vehicles parked in their lot overnight... I usually STRONGLY prefer Hilton/Home2 properties, but this location won't be seeing my business again.
Frequently Asked Questions About Home2 Suites by Hilton Carlsbad
What are the check-in and check-out times at Home2 Suites by Hilton Carlsbad?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Is Home2 Suites by Hilton Carlsbad pet-friendly?
Yes, the hotel welcomes both cats and dogs.
Does Home2 Suites by Hilton Carlsbad offer free Wi-Fi?
Yes, free Wi-Fi is available in public areas along with public internet terminals.
Is parking available at Home2 Suites by Hilton Carlsbad?
Yes, free self-parking is available for guests.
Does the hotel provide contactless check-in and digital room keys?
Yes, the hotel offers contactless check-in or check-out and digital guest room keys for convenience.
Are there fitness and business facilities at the hotel?
Yes, the hotel has a free fitness center and a business center available for guests.
Is breakfast included or available at Home2 Suites by Hilton Carlsbad?
Breakfast is available for guests at the hotel.
What nearby attractions can guests visit when staying at Home2 Suites by Hilton Carlsbad?
Guests can visit Carlsbad Caverns National Park Headquarters less than a mile away, Lake Carlsbad Beach Park, and Living Desert State Park within 10 miles.
Which local dining options are near Home2 Suites by Hilton Carlsbad?
Nearby dining options include Los Dos Carnales, Mariscos El Buchon, La Patrona, The Grill, and D's Grill, offering a variety of Mexican, seafood, and American cuisine.
How can guests access transportation or fuel services near the hotel?
Roswell Intergalactic Airport is less than 10 minutes away, and nearby fuel and convenience stores include ALON gas station, Shell gas station, and Allsup's Convenience Store.