Homewood Suites by Hilton Albuquerque-Journal Center

Reviews

• DD

  Dev

  Dec 18, 2025
  4.0
  Hotel seems to not take maintenance seriously. Button on elevator broken. Soft spots in the hallway to the room. And broken signs in the hallways. Otherwise it's a nice place to stay for a short time.
• BK

  Brianna Keighin

  Dec 8, 2025
  4.0
  We ended up having our reservation switched here from Comfort and I'm happy it was. The hotel and the rooms were very clean and everything was ready for us when we arrived. My only complaint about the room was it took about 10 minutes for the hot water to heat up for showers in the morning, and the beds could be better. They were not the greatest. Breakfast was absolutely delicious with chorizo, potatoes, eggs, and sausage. They also had waffles, overnight oats, chia pudding, yogurt, muffins. It was delicious.
• PS

  Pat Scherf

  Nov 24, 2025
  5.0
  Second time to stay here. Perfect for week long stays
• MO

  Marie Orio

  Oct 31, 2025
  2.0
  Disappointed with Our Stay – Felt More Like a Motel Than a Hilton We stayed at the Hilton Homewood Suites, Albuquerque Journal Center from October 15–18, 2025, and unfortunately, the experience was far below expectations. The property felt more like a rundown motel than a hotel under the Hilton brand. The furniture in our room was falling apart, the shower was in poor condition, and the bedding had visible stains — which was extremely concerning from a cleanliness standpoint. We requested maid service on day two, hoping for a refresh, but all they did was replace the towels. There was no coffee replenished, beds were left unmade, trash bins were not emptied, and toilet paper and Kleenex were not restocked. It felt like the bare minimum effort was made, which is not what we expect from a Hilton property. We had to disrupt our evening so the maid could service the room at 4:30PM. We’re left wondering: Is Homewood Suites considered one of Hilton’s lower-end hotel brands? If so, that should be made clearer to guests before booking and definitely not worth $200+ a night. We chose Hilton and don’t mind paying the higher prices, but we expect a certain standard of quality and service, and this stay fell far short. First submitted: 10/27/2025 Your feedback has been sent. Your message has been sent. Your case number is 255220273. You'll receive a confirmation email, and we'll be in touch shortly. We have yet to hear from Homewood Suites.
• HC

  Henry Chase

  Oct 26, 2025
  2.0
  I’ve stayed at several Homewood Suites over the years for business and pleasure. Never had a problem until this last weekend in Albuquerque on San Antonio Drive. Requested 3rd floor but we were put on first floor. The hallway in the hotel rugs was worn and coming apart at seams. Staff was unwilling to help out with problems or requests. The sofa couch was old, dirty and mattress totally worn out. When asked if they would replace the mattress staff said they could not because against policy. Television in bedroom did not work. Staff did care said could not replace because against policy. I paid $178.00 a night and I think staying at Motel 6 would have been better. Beware of anyone staying there. Don’t waste your money. Horrible service and facility.

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