Homewood Suites by Hilton Albuquerque Airport

Reviews

• AD

  Adam Dalton

  5 days ago
  2.0
  This hotel is in need of major attention. My curtains were ripped and badly stained. The room smells like urine and the bathroom warding. There were barely any utensils in the kitchen and it looked like it was barely clean. Warning, they also charge for parking for an empty lot with no additional security. Don’t waste your money. I’ll pick a different Hilton property nearby next time.
• JS

  J. Sanchez

  Nov 13, 2025
  3.0
  Poor customer service. The room phone didn't work, there was no shower gel. I had to call twice for them to refill the shower gel. The phone was never fixed. Then, I run out of condicioner. When they clean the room, they should check everything is filled up for the next guest. In addition, the carpet was dirty and old.
• AO

  Angie Orozco

  Nov 1, 2025
  1.0
  So not waste your money or time with this hotel. Our family stayed for one night and it was horrible. The room with the king bed rhe AC didn’t work, the bed sheets were itchy, the pillow was plasticy, the room was dirty. The room with the two queen beds was an ice box and if we increased the temperature it would be a sauna. When I booked the room there was no notification that we had to pay for parking, I was told after I paid and checked in. I paid for the one night and they tried to bill my bank account for two. When I mentioned it I was directed to a third party who said they’d take care of it but instead I received a text stating if I didn’t pay for both nights I’d be charged a $54.50 late fee as well. I received an email stating there was nothing they could do. What a scam! Will not be returning and will be most definitely not allowing my family and friends to stay in any of their chains.
• SR

  Shayla Richards

  Oct 29, 2025
  4.0
  Everything was great. The staff was amazing throughout our stay. The only Exception was the breakfast. Need non spicey options. Not everyone can do spicey. The eggs were delicious.
• RT

  Rob Tode

  Oct 26, 2025
  2.0
  So the check in was great. Friendly staff, easy process. I overheard that the parking was $10 a night, so I asked about it and it was confirmed. But the staff hadn't mentioned it when we were at the desk checking in. The room wasn't the King Suite I reserved...it was a double queen. Fine. The room (112) was...well worn. It could use an upgrade. We really needed to use the ironing board, but the leg was broken. I asked the front desk if we could borrow a working one...they didn't have any. So we had to lay the broken ironing board on the floor and did our best to iron the costumes for our film shoot down the road. When I woke up at 6;and tried to take a shower, no hot water. I fiddled with the hot and cold range of the shower knob for about 20 minutes, but it stayed cold...so, cold shower for me. Definitely woke me up. A bit disappointed in the whole experience. These are similar to the reasons we stopped staying at Hilton properties several years ago. Plus the Hilton Honors program is terrible. We thought we'd give them another shot. We won't make this mistake again. 😞

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