Business Details
About
HotelHilton
The Hilton Garden Inn Albuquerque/Journal Center hotel is located in the north end of Albuquerque, New Mexico and adjacent to the Albuquerque Journal Center Business District. The Hilton Garden Inn Albuquerque/Journal Center hotel is north of downtown and only 15 minutes from the airport and the city of Rio Rancho, New Mexico. Nearby businesses include Northrop Grumman, Honeywell, Intel and General Mills. Entertainment venues include the Albuquerque International Balloon Fiesta Park, Sandia Peak Ski and Tram, Sandia Casino and Family Amusement Centers. There are numerous Arroyo del Oso golf course and restaurants in this area of Albuquerque, New Mexico.
Location
Hilton Garden Inn Albuquerque/Journal Center
5320 San Antonio Drive NE, Albuquerque, NM
87109, United States
Hours
Reviews
4.0
680 reviews
5 stars
323
4 stars
183
3 stars
70
2 stars
41
1 star
63
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the hotel for its cleanliness, noting that rooms and common areas were well-maintained.
Staff Service
The staff received positive feedback for being friendly and helpful, with specific mentions of individual employees who went above and beyond.
Noise Issues
Several guests reported issues with noise from neighboring rooms and hallways, indicating that sound insulation could be improved.
Customer Service Problems
There were multiple complaints regarding poor customer service experiences, particularly related to check-in issues and handling of reservations.
Parking Fees
Guests expressed frustration over unexpected parking fees, feeling that they were unjustified for the type of hotel.
- JEJoshua Edwards4 days ago1.0Used to stay here all the time. Hotel sucks. To icy.
- KPKJ PatrickDec 19, 20255.0Stayed here twice - both times were one-night stays. The rooms and the hotel in general were clean and comfortable. The folks at the service desk were great. There is an in-house restaurant/bar that serves a very tasty breakfast and dinner and most any adult beverage you might desire at Happy Hour. Only complaints: the USB ports on one side of the bed didn't work in room 326, and the gooseneck reading light on one side of the bed didn't work properly (very dim) in room 307. These are trivial issues. We wouldn't hesitate to stay here again.
- JSJeff SharpeDec 5, 20253.0I've stayed here for a couple of nights and the walls are paper thin, you'll hear everything your neighbors do. If they're watching TV you'll hear it, if they cough you will hear it, if they're talking loudly you will hear it, if they walk above you you'll hear it. I even put in ear plugs and i could still hear everything my neighbors were doing. There are no insulation between the units here. The good thing about this location is that the staff are all friendly and awesome and helpful.
- MHMay HangNov 19, 20255.0I rushed to get here following two plane delays and forgot my phone charger. The hotel rep Kelly was kind and went out of her way to ensure my needs during my two night stay was met when she couldn’t find a charger for me and gave me hers to use even though she was going to be off. I’m thankful for the gesture and trust. Made my work trip at ease, thank you Kelly.
- RLRoxy LBNov 17, 20255.0This is one of the cleanest and friendliest Hilton Garden Inns that we’ve been to. Great property off main highway but safe with great food/shopping nearby. Janeth, the General Manager is absolutely five stars. She accommodated our check in and room needs and gave us a great recommendation for a local Mexican restaurant for lunch. The lobby is very inviting and they have a great restaurant on property! Highly suggest!
Frequently Asked Questions About Hilton Garden Inn Albuquerque/Journal Center
What accessibility features does Hilton Garden Inn Albuquerque/Journal Center offer?
The hotel has accessible parking and an accessible elevator to accommodate guests with mobility needs.
Is parking available at the Hilton Garden Inn Albuquerque/Journal Center?
Yes, self-parking is available for free to hotel guests.
Are pets allowed at Hilton Garden Inn Albuquerque/Journal Center?
Yes, both cats and dogs are welcome at the hotel.
What dining options are available at the hotel?
There is one on-site restaurant, and a bar is also available. Room service is offered as well.
Does the hotel provide free Wi-Fi?
Yes, free Wi-Fi is available throughout the hotel including public areas, along with public internet terminals.
What are the check-in and check-out times at the hotel?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does Hilton Garden Inn Albuquerque/Journal Center have a fitness center and pool facilities?
Yes, there is a fitness center available for free and one indoor pool as well as a hot tub.
What nearby restaurants can guests visit near the Hilton Garden Inn Albuquerque/Journal Center?
Guests can visit nearby restaurants such as Cracker Barrel Old Country Store, Denny's for breakfast and brunch, Marigold Café offering Pan-Asian cuisine, and Starr Brothers Brewing Co, a brewery and pub.
What accommodations are available near Hilton Garden Inn Albuquerque/Journal Center?
Nearby hotels include Homewood Suites by Hilton Albuquerque-Journal Center, La Quinta Inn Albuquerque Northeast, Comfort Suites Albuquerque/North Journal Center, and Extended Stay America, offering guests a variety of lodging options.
What nearby attractions can guests explore while staying at the hotel?
Guests can explore attractions like the Albuquerque International Balloon Fiesta Park, Sandia Peak Ski and Tram, Sandia Casino, Family Amusement Centers, and White Sands National Monument.