Business Details
About
Hotel
The Hilton Garden Inn Albuquerque/Journal Center hotel is located in the north end of Albuquerque, New Mexico and adjacent to the Albuquerque Journal Center Business District. The Hilton Garden Inn Albuquerque/Journal Center hotel is north of downtown and only 15 minutes from the airport and the city of Rio Rancho, New Mexico. Nearby businesses include Northrop Grumman, Honeywell, Intel and General Mills. Entertainment venues include the Albuquerque International Balloon Fiesta Park, Sandia Peak Ski and Tram, Sandia Casino and Family Amusement Centers. There are numerous Arroyo del Oso golf course and restaurants in this area of Albuquerque, New Mexico.
Location
Hilton Garden Inn Albuquerque/Journal Center
5320 San Antonio Drive NE, Albuquerque, NM
87109, United States
Hours
Reviews
4.0
677 reviews
5 stars
322
4 stars
182
3 stars
69
2 stars
41
1 star
63
What are people saying?
AI-generated from recent customer reviews
Staff Service
Mixed reviews on staff service; some praised helpfulness while others reported rudeness and lack of professionalism.
Cleanliness
Many guests noted cleanliness of rooms and common areas, but some reported issues with dirty rooms and unclean linens.
Breakfast Issues
Complaints about the lack of complimentary breakfast and high prices for breakfast options.
Room Comfort
Rooms were generally described as comfortable and well-equipped, though some had issues with noise and maintenance.
Management Problems
Several reviews highlighted poor management and customer service, particularly regarding reservations and problem resolution.
- DCDane Carlson1 day ago1.0We tried to get a room last minute by going to the front desk. The red head girl was very emotionless and cold and told me they were closed. Very strange experience for a hotel.
- MHMay Hang4 days ago5.0I rushed to get here following two plane delays and forgot my phone charger. The hotel rep Kelly was kind and went out of her way to ensure my needs during my two night stay was met when she couldn’t find a charger for me and gave me hers to use even though she was going to be off. I’m thankful for the gesture and trust. Made my work trip at ease, thank you Kelly.
- RLRoxy LB6 days ago5.0This is one of the cleanest and friendliest Hilton Garden Inns that we’ve been to. Great property off main highway but safe with great food/shopping nearby. Janeth, the General Manager is absolutely five stars. She accommodated our check in and room needs and gave us a great recommendation for a local Mexican restaurant for lunch. The lobby is very inviting and they have a great restaurant on property! Highly suggest!
- AAArchdukeBNov 12, 20251.0Beware of the hidden parking fee!!! Be aware that they xharge for parking for no reason. This is just a regular hotel with surface parking. There is no reason for this scam!
- BBBreaux BurnsNov 10, 20251.0We arrived at 8 p.m. for our reservation, for a double queen bedroom that we had already paid for to support our family of four. Only to find out it had been rented out to someone else. The only option offered to us was a single queen room, and when we asked for help or alternatives, the staff simply told us we could cancel our room if we didn’t like it. The next morning, we spoke with the manager hoping to clear things up, but somehow the situation was turned around to make it seem like it was our fault. We left feeling disrespected and confused as to how their mistake became our problem. We’ve stayed at this hotel several times in the past, but after this experience, we can only give it one star, and that’s being generous. The customer service was absolutely horrendous, and we’ll be looking elsewhere in the future.
Frequently Asked Questions About Hilton Garden Inn Albuquerque/Journal Center
What accessibility features does Hilton Garden Inn Albuquerque/Journal Center offer?
The hotel has accessible parking and an accessible elevator to accommodate guests with mobility needs.
Is parking available at the Hilton Garden Inn Albuquerque/Journal Center?
Yes, self-parking is available for free to hotel guests.
Are pets allowed at Hilton Garden Inn Albuquerque/Journal Center?
Yes, both cats and dogs are welcome at the hotel.
What dining options are available at the hotel?
There is one on-site restaurant, and a bar is also available. Room service is offered as well.
Does the hotel provide free Wi-Fi?
Yes, free Wi-Fi is available throughout the hotel including public areas, along with public internet terminals.
What are the check-in and check-out times at the hotel?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does Hilton Garden Inn Albuquerque/Journal Center have a fitness center and pool facilities?
Yes, there is a fitness center available for free and one indoor pool as well as a hot tub.
What nearby restaurants can guests visit near the Hilton Garden Inn Albuquerque/Journal Center?
Guests can visit nearby restaurants such as Cracker Barrel Old Country Store, Denny's for breakfast and brunch, Marigold Café offering Pan-Asian cuisine, and Starr Brothers Brewing Co, a brewery and pub.
What accommodations are available near Hilton Garden Inn Albuquerque/Journal Center?
Nearby hotels include Homewood Suites by Hilton Albuquerque-Journal Center, La Quinta Inn Albuquerque Northeast, Comfort Suites Albuquerque/North Journal Center, and Extended Stay America, offering guests a variety of lodging options.
What nearby attractions can guests explore while staying at the hotel?
Guests can explore attractions like the Albuquerque International Balloon Fiesta Park, Sandia Peak Ski and Tram, Sandia Casino, Family Amusement Centers, and White Sands National Monument.