Business Details
About
Hotel
Daily Mandatory Charge includes: Tourism Marketing Benefit Fee.
Welcome to Embassy Suites by Hilton Albuquerque, a centrally located hotel in downtown Albuquerque, New Mexico. Our all-suite hotel is near the University of New Mexico and the Albuquerque Convention Center and is three miles from Albuquerque International Sunport. We're within walking distance of TriCore Laboratories, Kindred Hospital Albuquerque and Early College Academy, and a short drive from Intel, Wells Fargo, Fidelity and Sandia National Laboratories.
We are close to attractions including the Albuquerque Natural History Museum, Balloon Fiesta Park, historic Old Town, Sandia Peak Tramway and Sandia Ski Basin.
Each two-room suite features a separate living room with a sofa bed, WiFi, a large desk, a mini-refrigerator and microwave. We now feature PURE® Wellness accommodations, which are nearly 99.9% allergen-free…an experience that enhances your well-being so you can sleep better and be at your best.
Start your day with a free made-to-order breakfast or stop by Caffeina's for a bagel and coffee. Gather in the open-air atrium for our complimentary Evening Reception*. The Cyprus Grille serves Southwestern cuisine for lunch and dinner.
Exercise in our fitness center and indoor pool or unwind in the whirlpool. Consider our 12,136 sq. ft. ballroom, which accommodates up to 1,000, for your event. Our complimentary Business Center provides business services and equipment.
*Service of alcohol subject to state and local laws. Must be of legal drinking age.
Location
Embassy Suites by Hilton Albuquerque
1000 Woodward Place NE, Albuquerque, NM
87102, United States
Hours
Reviews
4.1
3,836 reviews
5 stars
2,083
4 stars
821
3 stars
398
2 stars
213
1 star
321
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many guests praised the staff for their friendliness and helpfulness, particularly highlighting individuals like Grace, Lanel, and Bernadette for their exceptional service.
Cleanliness Issues
Several reviews mentioned cleanliness problems, including dirty bathrooms, unclean rooms, and inadequate housekeeping services.
Breakfast Quality
The complimentary breakfast received positive feedback for its variety and quality, with many guests enjoying the made-to-order omelets and overall food offerings.
Room Maintenance
Guests reported various maintenance issues, such as broken appliances, inadequate water pressure, and dirty linens, which detracted from their overall experience.
Location and Amenities
The hotel’s location was frequently noted as convenient, especially for events like the Balloon Fiesta, and guests appreciated amenities like the evening reception.
- CMCaitlin Martin Marker1 day ago5.0This hotel was an amazing choice for our daughter’s (and baby’s) first balloon fiesta! The staff made the difference here and also loved the morning breakfast burritos at 4am before we left early for the fiesta (not all hotels do that for fiesta). There was one staff member that went absolutely beyond-Dave, head of rooms. Upon walking in the lobby my daughter was amazed how the hotel was decorated with little beautiful hot air balloons. She met Dave as he was finishing up decorating and he just had a way about him that captivated my daughter. He showed her where he was hanging them and the plan for the whole hotel to be dressed up! She watched as he /his team hung the rest of the balloons and even he gave her one for our room!! AND hot chocolate for her during the fiesta mornings. But that’s not all— the next day we went out to the fiesta and came back to our room… we were soooo surprised to see it was filled with these colorful, hot air balloons and a sign— just like the ones the hotel was decorated in! They were all over our ceiling, complete with little goodies, pins, markers and coloring books on the table! I couldn’t even believe the kindness and time he took out of a very busy week for the hotel. Seeing her face was the most magical thing and she got to come back to this hot air balloon dreamland that Dave created. Each night she loved sleeping underneath the hot air balloons!! The balloons above her were the topic of discussion each day and she would just sit and look at them in awe while she drew them. Her first drawing for Dave. We would go visit him with little items she found from the Fiesta. But we could never thank him and the staff enough for making this truly the most memorable experience for our daughter and whole family. This all began just because he took the time to say hi to my daughter and have a conversation with her. It is not often you meet people like Dave.
- SFStephanie Frame2 days ago5.0Bernadette was awesome at the evening reception. She made sure items were stocked and the food area was clean. My kids enjoy the pool, the rooms are always clean and ready at check in. We have stayed at other hotels in Albuquerque but none can match this Embassy.
- BGBrittainy GarroNov 15, 20254.0Thank you Bernadette for providing excellent customer service and making us feel so welcome! The drinks and food during the evening meal service was a gem and Bernadette went above and beyond to accommodate us!
- RCRobert CollinsNov 3, 20255.0I have been living at this Embassy Suites for 8 months occasioned by a flood in my home. The following staff members among others made my stay pleasant to an extent that I would consider selling my home and living here permanently but for loving my home: Wendy, Lindell, Grace, Felice, Lora, Bernadette, Muriel, SuPaK and, Tim. I cannot thank these staff members enough for making my stay memorable.
- EGErica GutierrezOct 27, 20252.0I was a guest in Room #908 from October 24th to October 26th. I utilized the online check-in feature via email and the Hilton app to streamline my arrival process, anticipating a digital key. Regrettably, the digital key was not issued. Upon my arrival, I encountered a significant queue at the front desk, resulting in a considerable wait. I found the accommodations to be unsatisfactory. Specifically, the shower floor in the bathroom was unclean, and the pull-out bed appeared soiled. Furthermore, the water pressure during showering was inadequate. I must emphasize that this establishment does not meet the standards of a five-star hotel. Given these deficiencies, I am dissatisfied with the cost incurred for my stay.
Frequently Asked Questions About Embassy Suites by Hilton Albuquerque
What are the check-in and check-out times at Embassy Suites by Hilton Albuquerque?
Check-in is at 4:00 PM and check-out is at 11:00 AM.
Does the hotel provide free breakfast for guests?
Yes, the hotel offers free made-to-order breakfast.
Are pets allowed at Embassy Suites by Hilton Albuquerque?
Yes, both cats and dogs are welcome at the hotel.
What types of accessibility features does the hotel offer?
The hotel provides accessible parking, accessible elevators, and is mobility accessible.
Does the hotel have any swimming pools or fitness facilities?
Yes, there is an indoor pool, a hot tub, and a fitness center available for free.
Is Wi-Fi available at the hotel and in which areas?
Wi-Fi is available in public areas and there is a public internet terminal.
Are there dining options available onsite?
Yes, there are 4 restaurants including Cyprus Grille that serves Southwestern cuisine, and there's a bar and a café called Caffeina's.
What nearby attractions can guests visit while staying at Embassy Suites by Hilton Albuquerque?
Guests can visit Albuquerque Balloon Park, Albuquerque Natural History Museum, Balloon Fiesta Park, historic Old Town, and Sandia Peak Tramway.
Is public transportation or shuttle service available to help guests reach the hotel?
The hotel does not offer airport shuttle or local shuttle services; however, it is located centrally near the University of New Mexico and the Albuquerque Convention Center, and is three miles from Albuquerque International Sunport, making it accessible by taxi or other transport.
What nearby healthcare facilities are close to the hotel?
Nearby healthcare facilities include TriCore Reference Laboratories, Fresenius Kidney Care Home Dialysis, Albuquerque Imaging Center, Home Dialysis of New Mexico, New Mexico Childrens Kidney Center, Circulate Vascular, Orthopaedic Bone & Joint Specialists, and Vein Specialists of New Mexico.