Latitude Suites Tinton Falls Eatontown,BW Premier Collection

Reviews

• IE

  Ieva Eidukaite

  3 days ago
  5.0
  Will recommend this hotel to anyone looking for a quiet, clean, and comfortable place to stay.
• RP

  roggoaf photography

  Nov 15, 2025
  3.0
  First of all, I want to express my dissatisfaction with the fact that they don’t make the beds, they don’t change the towels daily, and they don’t clean the room every day. In short, I did not like the hotel’s service. And lastly, there seem to be no rules regarding guest behavior, because on 11–13–2025 there was excessive noise from other guests until very late at night (1:30 a.m.).Si
• EH

  Elo.H H

  Nov 2, 2025
  5.0
  I’ve stayed in many hotels, but this one left a lasting impression with its excellent service and cleanliness.
• RP

  Radhika Patel

  Oct 25, 2025
  1.0
  My fiancé and I were inquiring to book a room block at Latitude Suites for our wedding. When we first reached out, we spoke with Karolina, and she was absolutely amazing! She was so kind, patient, and professional — she answered all our questions without any attitude and really made us feel comfortable about the idea of working with them. She’s exactly the kind of person you want representing your hotel. Unfortunately, our experience completely changed when we started talking to Katerina (aka Cathy). I honestly don’t even know how someone like that ends up in customer service. She was incredibly rude to my fiancé on the phone — interrupting him mid-sentence with “no, let me speak,” and even telling him that we were wasting her time and that she’d rather give her business to someone else. I was shocked when I heard how she spoke to him. We weren’t being difficult at all — we were simply following up and asking a few more questions, which is totally normal when you’re trying to plan something as big as a wedding. There’s absolutely no reason for anyone to be treated that way. It’s really unfortunate because Karolina gave us such a good first impression, but Katerina’s behavior completely ruined it. She was difficult the entire time we were in contact with her, saying one thing over the phone and another over email. Customer service should be the number one priority, especially in hospitality. When people are planning weddings or big events, they deserve respect and professionalism — not to be talked down to or made to feel like a burden. I’ll be reaching out to someone higher up about this because this kind of treatment is not okay. Latitude Suites has potential, but people like Katerina make clients walk away.
• SC

  Shivam Champaneria

  Oct 25, 2025
  1.0
  Anyone reading this review who wants to set up a room block please BEWARE. The hotel management is disturbing, unorganized, and immature. Dominica and Karolina were both super friendly and great to work with, BUT Katerina AKA Cathy is probably THE WORST manager I have ever worked with. She not only is unprofessional but rude, immature, and super unorganized. Don't get me wrong the hotel is nice and newly renovated but to go through her terrible customer service did not make this hotel worth it to book for my party. I am so happy she showed her true colors before I signed a contract with her, I would have sold out her Latitude Suites with my large group. I honestly would never recommend this hotel or any of the hotels she manages (The Hub in Middletown, The Hub Murray Hill, and Westfield Inn).

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