Business Details
About
Hotel
Today's busy travelers deserve a sunny and satisfying hospitality experience ... and that's exactly what they get at Hilton Garden Inn® . From the first "hello" when Guests arrive, to the cheery "goodbye" when they depart, our team members are committed to making each stay better and brighter. With more than 788 locations worldwide, we spread the light and warmth of hospitality by delivering Simple Things on Another Level -- such as award-winning service, bright and airy social spaces, and high-end amenities. All for a blissful stay at a great value. Hilton Garden Inn has a full-service restaurant, offering cooked-to-order breakfast and dinner, and a full bar to unwind at the end of a busy day. With state-of-theart fitness centers for stress-busting workouts, 24/7 business centers featuring complimentary printing and Wi-Fi -- everything we do, we do for you.
Location
Hilton Garden Inn Secaucus/Meadowlands
875 Route 3 East Service Road, Secaucus, NJ
07094, United States
Hours
Reviews
3.9
1,388 reviews
5 stars
632
4 stars
372
3 stars
161
2 stars
84
1 star
139
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many guests praised the friendly and helpful staff, particularly mentioning individuals like Edgar and Prapa for their exceptional service.
Room Conditions
Numerous reviews highlighted issues with room cleanliness, outdated furnishings, and unpleasant odors, particularly mildew and sticky carpets.
Breakfast Quality
While some guests enjoyed the breakfast options and service, others found it overpriced and lacking in quality compared to expectations.
Location Accessibility
The hotel is conveniently located for access to NYC, but many guests noted difficulty in finding the entrance and navigating the surrounding area.
Housekeeping Issues
Several customers expressed dissatisfaction with the housekeeping service, mentioning infrequent cleaning and inadequate towel supplies.
- KNKrishna Kumar Nagaraja6 days ago1.0Room is not that fresh, carpet look old and smiley, front counter lady so rude!, ask bottle of water, she denied, but she gives to "others", parking available for cars not for bus or large vehicles too hard to get around not recommended for tour bus at this location.
- SAStephanie AgueloNov 11, 20251.0I was one of the guests of a friend who booked a room on 4/29. We arrived around 5 PM and were greeted by (I believe) the manager — a Latina woman with dark hair — who seemed like she was having a bad day and took it out on us. She had an attitude throughout the entire check-in process, which made us feel unwelcome from the start. Later that night, we asked for more bottled water, and the same lady approached us again with an attitude, saying, “We already gave you two.” I replied, “Yes, but we’d like more,” and she responded, “Well, you have to pay $3.” That was fine with us, but when we decided to pay in cash, another staff member (a blonde woman) said something in Spanish assuming we understood, which we didn’t. It felt unprofessional and uncomfortable. As for the room, the carpet was sticky, the bed was uncomfortable and squeaky, the toilet kept flushing by itself (we had to fix it), the AC was very loud, and there was no vent in the bathroom. Overall, this was a horrible experience. We chose this hotel because it’s close to our family, but we regret it. I hope corporate can address these issues and remind the staff to be more approachable and welcoming — especially those at the front desk who create the first impression. Unfortunately, we won’t be staying here again
- AHAmanda HidalgoNov 10, 20255.0Big thank you to all the staff! Specially Yadira, Jashira, Michael, Edgar and Jose from maintenance. They took really good care of me while staying in here, this is the TRUE hospitality. Will definitely come back here with my family next time, thank you all!
- MTMae TedocoNov 9, 20254.0Hard to find and doesn't have as much amenities: no water , no welcome 5reat for gold member no slippers .
- ABAlissa BarfieldOct 19, 20253.0For the price, you could probably find somewhere a bit better. The room itself was okay, but our room smelled really funky (kind of like mildew or mold). If you don’t mind that and the fact that it’s an older hotel with some wear and tear, it might still work for you. The location is close to Secaucus Junction, so getting into the city is pretty quick, which was the main plus. We only stayed for two days and were out most of the time, so it basically just served as a place to sleep. Also, the staff is really friendly! But again, every time we walked in, the room smelled like mildew. Not sure exactly what it was, but it wasn’t pleasant. Hilton, y’all might want to figure out what’s causing that, because it’s not great and could definitely freak some people out.The hotel gets the job done, but that’s about it.
Frequently Asked Questions About Hilton Garden Inn Secaucus/Meadowlands
Do you have a shuttle?
No, we do not.
What are the parking options available?
We have free self-parking available.
How far are you from Meadowlands Expo Center?
We are 1 mile from the Meadowlands Expo Center.
What are your options for breakfast on property?
We have breakfast available at the Garden Grille. You have the option of a continental breakfast for $9.95 or $14.95 menu breakfast.
Do you have a fitness center?
Yes
Do you have laundry?
Yes, we have a self-service laundry room available.
Do you have vending or a spot to grab snacks?
Yes, the Lobby Marketplace.
Do you have a business center?
Yes, our business center is open 24 hours where guests can print, copy, and fax.
How much is wifi?
Internet is available for all guests at no cost.
Do your rooms have a microwave and refrigerator?
Yes, all rooms have a microwave and mini fridge.
Do you have a pool or hot tub?
Yes, our pool and hot tub, located on the lobby level, are open from 7am to 10pm.
What are the check-in and check-out times at Hilton Garden Inn Secaucus/Meadowlands?
Check-in time is 3:00 PM and check-out time is 12:00 PM.
Does the hotel offer free Wi-Fi to guests?
Yes, internet is available for all guests at no cost.
Are pets allowed at Hilton Garden Inn Secaucus/Meadowlands?
Yes, both cats and dogs are welcome at the hotel.
Is parking available for guests and is there a fee?
Free self-parking is available for guests at the hotel.
Does the hotel have any dining options on property?
Yes, there is one full-service restaurant offering cooked-to-order breakfast and dinner with a full bar.
Are there fitness facilities available at the hotel?
Yes, the hotel offers a free fitness center for guests.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel provides accessible parking, accessible elevators, and an accessible pool for guests with mobility needs.
What family-friendly amenities does Hilton Garden Inn Secaucus/Meadowlands offer?
The hotel is kid-friendly and offers kid activities to keep children entertained during their stay.
What nearby attractions can guests visit before or after staying at the hotel?
Guests can visit the Meadowlands Expo Center located about 1 mile from the hotel, as well as nearby cinemas like Kerasotes Showplace 14 and AMC Loews Meadow 6 for entertainment.
How can guests access local transportation from Hilton Garden Inn Secaucus/Meadowlands?
Guests can use the nearby Njt Meadowlands Garage bus station to easily access local transportation services around Secaucus and beyond.