Business Details
About
HotelHilton
At the junction of US-9 and Highway 18, our hotel is within six miles of several shops and restaurants. We’re about 15 minutes from Cheesequake State Park, Raritan Bay Waterfront Park, and several New Jersey beaches.
Location
Hours
Reviews
3.6
315 reviews
5 stars
143
4 stars
63
3 stars
18
2 stars
20
1 star
71
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Numerous reviews highlighted unprofessional and rude behavior from front desk staff, particularly a manager named Annie and another employee named Linda, leading to a negative customer experience.
Cleanliness Issues
Several guests reported unsanitary conditions in rooms, including dirty towels, stained linens, and even mold, which significantly impacted their stay.
Customer Service
Many customers expressed dissatisfaction with the hotel's customer service, citing unhelpful responses to complaints and a lack of accountability from management.
Room Quality
While some guests found the rooms spacious and comfortable, others reported issues such as malfunctioning heating, noise disturbances, and overall poor maintenance.
Breakfast and Amenities
The breakfast offerings received mixed reviews, with some guests appreciating the selection while others found it lacking, and there were complaints about the absence of basic amenities.
- MImiriam islaJan 3, 20265.0Awesome breakfast and clean place, good parking
- SMSung MoyDec 26, 20255.0I was hesitant to book but was pleasantly surprised. We had a great stay. Staff was friendly. The room was clean. We had a 2 queen bedroom. There was enough space. The sink drained slow but that was really the only bad thing.
- MPMadison PorterDec 20, 20251.0It’s a shame that all of your recent reviews are so negative. I had a reservation here which i have now cancelled. The reviews here are consistent with either Linda being horrible to deal with or the rooms being uncleanly. You should fire Linda if she is causing you so many bad reviews… and now you’re losing business. No one wants to go where others say they don’t feel welcomed, what would make me any different? I am a strong believer in customer service and always understanding the workers side too, but too many complaints just shows that’s her character. It’s not okay to ruin peoples stay because you hate your job.
- JYJennifer YiDec 3, 20251.0My experience here was extremely disappointing, and most of that came from the front desk lady, Linda. In my opinion, she was extremely rude and nasty from the moment we walked in. Instead of greeting us, she acted irritated that we were even there. Her tone was unprofessional, and her attitude made the entire interaction uncomfortable. What made things even worse was that she wasn’t doing her job at all. She spent most of the time on her phone, barely looked up, and seemed completely uninterested in assisting anyone. When we did ask for help, she responded with attitude instead of basic customer service. I’ve never dealt with someone at a front desk who seemed so uninterested in working or being respectful. Because of her behavior, I honestly would not recommend this place to anyone. I won’t be coming back after how we were treated.
- KBKristine BeginyanNov 28, 20251.0My family and I had a very disappointing experience during our visit. The front desk staff member, Linda, was extremely unprofessional. She was cold, dismissive, and never welcoming from the moment we arrived. She was constantly on her phone instead of doing her job, which made the whole interaction feel even more disrespectful. She even acted irritated toward our dog, giving us nasty looks the entire time. When we tried to extend our stay, Linda refused because of our service animal and made statements that felt completely unfair and untrue to us. It felt like she was looking for reasons to push us out rather than help us. If you care about your dog, cat, or any animal at all, I suggest not stepping foot in here. The way we were treated — and especially the way our service animal was looked at and spoken to — was completely unacceptable. I would never even step foot into this place ever again. A front desk employee sets the tone for the entire business, and unfortunately, Linda’s attitude made our entire visit uncomfortable. I truly hope management addresses this, because no customer should ever be treated this way.
Frequently Asked Questions About Hampton Inn Old Bridge
What are the check-in and check-out times at Hampton Inn Old Bridge?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Is breakfast included at Hampton Inn Old Bridge?
Yes, a free buffet breakfast is available for guests.
Does Hampton Inn Old Bridge have facilities for guests with accessibility needs?
Yes, the hotel provides accessible parking, an accessible elevator, and an accessible pool to accommodate guests with mobility needs.
Are pets allowed at Hampton Inn Old Bridge?
Yes, both cats and dogs are welcome at the hotel.
Is there free Wi-Fi available at Hampton Inn Old Bridge?
Yes, free Wi-Fi is available in public areas and there are public internet terminals.
What parking options does Hampton Inn Old Bridge offer?
The hotel offers free self-parking for guests.
Are there fitness facilities available at Hampton Inn Old Bridge?
Yes, a fitness center is available for free use.
What nearby shopping options are there around Hampton Inn Old Bridge?
Guests can visit nearby stores such as Coolframes.com for eyewear, Clarks shoe store, Ruby and Jenna women's clothing store, and Corbo Jewelers for retail shopping.
Are there beauty and spa services near Hampton Inn Old Bridge?
Yes, several beauty salons and spas are nearby, including The Lash Lounge, Black Velvet Hair Lounge, MY SALON Suite, Shira Beauty, Bella Beauty Lash Bar, Beautyful by Linda, elevatehair_andbodyspa, Annette Does My Hair, Nails Spa & Beyond, The One Beauty, and Stylebar Salon & Spa.
What recreational activities can guests enjoy near Hampton Inn Old Bridge?
Guests can partake in kickboxing and fitness classes at iLoveKickboxing - Old Bridge located nearby.