Business Details
About
Hotel
The Hilton Garden Inn Mt. Laurel is a contemporary hotel located just off I-295 and I-95 and within 25 minutes to PHL airport and downtown Philadelphia. Guests of this Mt. Laurel hotel can enjoy complimentary WiFi and spacious accommodations.
Location
Hilton Garden Inn Mt. Laurel
4000 Atrium Way, Mount Laurel, NJ
08054-3916, United States
Hours
Reviews
3.8
1,057 reviews
5 stars
480
4 stars
252
3 stars
103
2 stars
71
1 star
151
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted dirty rooms, including unclean bathrooms, stained carpets, and trash left from previous guests.
Customer Service
Customers reported poor customer service, including unhelpful staff, rude interactions, and lack of follow-up on complaints.
Amenities Problems
Guests experienced issues with amenities such as broken air conditioning, dirty pools, and inadequate breakfast options.
Room Conditions
Rooms were described as outdated, with issues like torn curtains, broken fixtures, and unpleasant odors.
Management Response
Several reviews indicated a lack of effective management response to complaints, with guests feeling ignored or dismissed.
- EWEthan Watson1 day ago5.0Great location, but disappointing that there’s no free breakfast. The room was above average, though not exceptional. We booked through Priceline, and the hotel is pet-friendly with plenty of parking.
- ACAntoine CovelNov 15, 20254.0Great customer service!! Rates are higher than most and their continental breakfast comes with a fee. Great location as I was able to get off and back on the highway pretty quick.
- AGAndrew GoodNov 13, 20254.0Elevator needs attention. Buttons don't work as expected.
- SWSonya WilliamsNov 8, 20255.0My husband and I stayed here two weeks ago. Lovely foyer and the staff was so welcoming . I mentioned to housekeeping that I had a small issue with my room and when I returned it was dealt with. She explained WHY there was an issue (a problem with previous guests). Anyway she was Amazing! She even walked with me to the lobby desk to handle it. So sweet. The morning breakfast staff was so accommodating. We had a pleasant stay here AND IT IS RIGHT BEHIND CRACKER BARREL PERK!!!
- DLD.N. LyonsOct 12, 20252.0First rooms carpets were dingy and stained. Could not deal after leaning over to put on shoes and realizing how bad. Door had to be body slammed open and either slammed shut so hard the whole wing of that floor jumped (which set me absolutely on edge) or manually shoved closed. Front desk did move us from floor with all the pets to floor with all the football team boys. Carpets was just as bad with red candy stains vs toothpaste stains. We were told kitchen open till 10 but they closed at 9 both nights. Front desk was efficient and polite but not particularly welcoming or interested in guest experience. No one checked during our stay or after move how things were going. No way to text Front desk which I've enjoyed elsewhere. No fans in bathroom. Whole room gets very humid after showers. And had to be very strict about closing door to limit escape and make main room tolerable. No Chai tea bags. No interest in restocking breakfast items as they get low. Oatmeal pot was cold. Ordered food takes a much longer time than seemed necessary. I dislike that room credit only covers 2 of breakfast options (and neither is the continental/buffet). Despite convenience to family and surplus of rewards points we will not be staying again. Will have to find elsewhere for holiday visits.
Frequently Asked Questions About Hilton Garden Inn Mt. Laurel
What are the check-in and check-out times at Hilton Garden Inn Mt. Laurel?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does Hilton Garden Inn Mt. Laurel offer free WiFi?
Yes, complimentary WiFi is available throughout the hotel, including public areas and public internet terminals.
Are pets allowed at Hilton Garden Inn Mt. Laurel?
Yes, both cats and dogs are welcome at the hotel.
Does the hotel provide accessible facilities for guests with mobility needs?
Yes, the hotel has accessible parking, elevators, and is mobility accessible.
Is parking available at Hilton Garden Inn Mt. Laurel, and is there a fee?
Free self-parking is available for guests at the hotel.
Are there fitness amenities available at Hilton Garden Inn Mt. Laurel?
Yes, a fitness center is available free of charge for guests.
Does Hilton Garden Inn Mt. Laurel offer dining options?
Yes, the hotel has two restaurants and a bar, and room service is available.
Is housekeeping provided during the stay at Hilton Garden Inn Mt. Laurel?
Yes, housekeeping services are available during your stay.
What nearby places can guests visit for religious services near Hilton Garden Inn Mt. Laurel?
Guests can visit Faith Fellowship Ministries, a nearby church and religious organization.
Are there financial services near Hilton Garden Inn Mt. Laurel for guests who need assistance?
Yes, nearby financial services include New York Life Insurance, TIAA Financial Services, Euletta Gordon - Eagle Strategies, and more.
What business and professional services are located near Hilton Garden Inn Mt. Laurel?
Nearby services include Morgan & Morgan for legal help, DataTech Labs for IT and data recovery, Cushman & Wakefield for property management, and Sandler Training New Jersey for business management services.