Business Details
About
Hotel
Find us just off Route 17, close to I-287 and within 3 minutes of Ramapo College. Paramus Park and Watchtower Headquarters are 11 miles away. The bright lights of NYC are a 30-mile drive. Enjoy our indoor pool, fitness center, pet-friendly rooms, complementary WiFi and hot breakfast daily.
Location
Hampton Inn & Suites Mahwah
290 Route 17 Corporate Dr., Mahwah, NJ
07430, United States
Hours
Reviews
4.2
1,032 reviews
5 stars
579
4 stars
264
3 stars
105
2 stars
35
1 star
49
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Numerous reviews highlighted issues with cleanliness, including dirty rooms, mold in bathrooms, and unkempt common areas.
Staff Performance
While some guests praised the friendliness and helpfulness of staff, others reported rude or unprofessional behavior from certain employees.
Room Condition
Many customers noted that the rooms were outdated and in need of renovation, with complaints about uncomfortable beds and poor maintenance.
Breakfast Quality
Feedback on breakfast was mixed; some enjoyed the variety while others found it lacking in quality and freshness.
Customer Service
Several guests expressed dissatisfaction with customer service, particularly regarding reservation issues and lack of support from management.
- LLloveNov 16, 20251.0Front desk manager very rude and disrespectful. It was 1 star hotel
- JHJennifer HayNov 4, 20255.0A friendly staff and so are the rooms. The decor is well kept but dated. However, that will be dealt with in time, I'm sure. The breakfast area wasn't restocked in a timely manner.
- LWLauren WOct 31, 20251.0Before I start, just know that the staff were absolutely delightful in every interaction and were truly the only benefit of this location. We came to this location during the last week of the ren faire. I have stayed at motels and quick-hotels around the country. And I have never gotten such a feeling as 'I have to leave right now' as I did after stepping into my room at this location. The hallways and rooms were dirty, walking by the pool and looking through the window looked like seeing an abandoned building rather than an active facility. The room is not updated, which is fine as they dont have to be, but is dated in the way that it hasn't been taken proper care of in a decade. The door did not fully lock, and there was a massive spider crawling up the bedskirt as we entered with more evidence of general bugs (not bedbugs) around the room. My fiance (M) got the same feeling that I did and we ended up not even unpacking our stuff and going to a different hotel at 1 in the morning, which again I have NEVER done before. I dont know what primal instinct was telling me to go, but I sure wont be back.
- JJjoghog3279Oct 21, 20251.0This hotel was filthy. The chairs were covered in dirt, the bathroom was full of mildew, it’s clear that this is not a hotel that has been renovated. Bed was uncomfortable, breakfast was ok at best, but thankfully, there was an awesome convenience store adjacent to the parking lot. There were two guys at the front desk that were extremely nice, and one that was horrible. I had booked a suite, but he would not honor the booking up to the point that I called corporate about it. I also saw him be extremely rude to a woman who (thankfully) called him out on it. I wish I had gotten his name… I love staying at Hampton properties, but after this experience, I don’t think I will go back. Hilton wants me to call a corporate number that won’t do anything about it. There’s nothing you can do to placate me. I just want people to know that this is not a place you should stay.
- TBTeri BeardOct 20, 20255.0We changed our travel plans and needed a place in New Jersey near the interstate to overnight. I read good reviews on Google about this property. It is did not disappoint. Matt at the front desk was helpful and checked us in promptly. Our room seemed palatial and while simple, had nice furnishings. The bed was super comfy and we slept well. We stayed near the back of the hotel and were well insulated from any possible road noise. Breakfast in the morning was ample. We enjoyed our stay and were eager to pass along our experience here on Google Reviews.
Frequently Asked Questions About Hampton Inn & Suites Mahwah
What are the check-in and check-out times at Hampton Inn & Suites Mahwah?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Is breakfast included with my stay at this hotel?
Yes, a free buffet breakfast is available for guests.
Does the hotel offer free Wi-Fi for guests?
Yes, free Wi-Fi is available in public areas and there is also a public internet terminal.
Are pets allowed at Hampton Inn & Suites Mahwah?
Yes, pets including cats and dogs are welcome at the hotel.
Does the hotel have an indoor pool and fitness center?
Yes, there is an indoor pool and a fitness center available for free.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel has accessible parking, elevators, and is mobility accessible.
Are there convenient stores or places to buy snacks near the hotel?
Yes, QuickChek, a convenience store, gas station, and bakery is nearby for snacks and supplies.
Where can guests find swimming lessons or additional swimming facilities near the hotel?
British Swim School and Mahwah Municipal Pool are nearby for swimming lessons and public swimming options.
What automotive services are available close to Hampton Inn & Suites Mahwah?
Nearby automotive services include Metropolitan Car-o-liner for repairs, Cadillac of Mahwah dealerships, and Liberty Hyundai dealership.
Are there any fitness or sports facilities near the hotel for recreation?
ProAm Pickleball Club and STACK Basketball NJ/NY are nearby venues for sports and recreation.