Hilton Garden Inn North Conway

Reviews

• AK

  Abdel Razak Kawaf

  1 day ago
  5.0
  I loved my stay. As I arrived, I was greeted with very friendly staff which is very much set my experience. Plenty of parking space, the room was very clean and spacious. I normally have hard time falling asleep but that wasn’t the case. There are many nice restaurants and attractions in the area. I also loved the breakfast sitting on a table that overlooks the mountains and it was only $10.00 which I thought it was very little for the food and the service. I definitely recommend the place.
• MC

  Moriah Cannon

  3 days ago
  5.0
  I never leave reviews but felt like I had to share. I want to start off by thanking Aryel, Anna and the rest of the crew for such amazing service and hospitality. This was my first time in the area and absolutely loved it. They treated my mom and I like family. The room and pool were clean and breakfast was great. We had no complaints and will definitely be back again soon. Thanks again!
• TR

  Tonia Richendollar

  Nov 8, 2025
  3.0
  When we tried to check in, we had to wait for the lady to finish mopping up a mess "upstairs. " The rooms were poorly lit. The bathroom was a bit awkward. The bed was very uncomfortable but if you like sleeping on an extra firm mattress ask for room 201. We raised the heat by 3 degrees before we got into bed and when we got up it was colder than it was the night before. You also had to pay for breakfast. There also was a team of peewee hokey players just down the hall but their chaperone quickly quieted them.
• BB

  BeantownLegend69

  Oct 25, 2025
  2.0
  Poor customer service. We stayed over the summer and had a positive experience up until now. My expensive AirPods turned up in the lost and found they were confirmed to still be there a month ago, when I called Jeremy he said that he would hold onto them and promised that they wouldn’t go anywhere and I’d pay for the shipping label to get them back. I call about a month later and the front desk was rude, snarky and not helpful enough, claiming they can’t find them now , which means they discarded them and they aren’t owning up to their mistake. Bad customer service, they need to handle lost and found better!
• KL

  Kristen Liu

  Oct 19, 2025
  3.0
  The hotel is in a great location and has a nice, modern look, but the breakfast was disappointing (and not complimentary), and the rooms could have been cleaner. As far as breakfast goes, the food was cold, kinda gross, and the options were limited. I’ve stayed at other Hilton properties with much better breakfast selections—and those were free. We didn’t realize there was a charge until the check was dropped off at our table. Thankfully, one staff member was very kind and gave us a voucher when she heard what happened, which we really appreciated. They did have tasty allergy-friendly muffins at the breakfast bar, which I was grateful for since I have food allergies. However, overall, the food just wasn’t great. Regarding the rooms, they were nice looking, but a little dirty. There were some stains on the bedding, and the shower was a bit gross. I was also a little frustrated with the Hilton Honors check-in process. I checked in through the app and selected a room in advance, but I still had to go to the front desk and didn’t get the room I chose. The staff themselves were very nice, but overall, I wouldn’t stay here again. It felt expensive for what you actually get.

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