Business Details
About
Hotel
The Embassy Suites Downtown Omaha hotel is located in the heart of Omaha's historic Old Market District near the Omaha Performing Arts Center, the Orpheum Theatre Omaha, the CHI Health Center Omaha and ConAgra Foods' World Headquarters. This upscale full-service all-suite hotel is just minutes from the Omaha Children's Museum, Omaha's Eppley Airfield, the Joslyn Art Museum, the campus of Creighton University, the Omaha Civic Auditorium, the University of Nebraska Medical Center - UNMC, the Creighton Medical Center, Mutual of Omaha, the campus of the University of Nebraska at Omaha - UNO, the renowned Henry Doorly Zoo, Rosenblatt Baseball Stadium - site of the College World Series and the Nebraska Furniture Mart. Girls and Boys Town, Bluffs Run Racetrack, the Strategic Air Command - SAC Museum and Offutt Air Force Base are all just a short drive away. Guests of the Embassy Suites Downtown Omaha hotel stay in spacious two-room suites and receive a complimentary cooked-to-order breakfast, a nightly manager's reception and high-speed internet access.
Location
Embassy Suites by Hilton Omaha Downtown Old Market
555 South 10th Street, Omaha, NE
68102, United States
Hours
Reviews
4.3
2,493 reviews
5 stars
1,583
4 stars
510
3 stars
178
2 stars
92
1 star
130
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted concerns about cleanliness, including dirty rooms, hair in bathrooms, and unwashed bedding.
Staff Performance
While some staff members received praise for their helpfulness and friendliness, others were criticized for poor service and lack of responsiveness.
Breakfast Quality
The breakfast buffet, particularly the made-to-order omelets, received positive feedback, although some found the overall food quality lacking.
Room Conditions
Guests reported various issues with room conditions, including plumbing problems, mechanical noise, and uncomfortable beds.
Location Benefits
The hotel’s location was frequently praised for its proximity to downtown attractions and restaurants.
- TSThomas Shingleton1 day ago2.0This place is old and thats fine. However, its run down and they've done nothing to improve it! The room was hot. Adjusting the thermostat didn't change a thing. There was mold around the tub where the wall and the tub meet. The caulk is gone and mold is growing. There was what looked like blood spots on the ceiling. The front desk said they would have someone clean it but it was still there 7 hours later. Overall it was a very disappointing experience!
- THToyce HenryNov 15, 20255.010/10 HIGHLY RECOMMEND!!!! This Staycation was everything! My little cousin loved her time in the pool with her kiddos ! Happy hour was amazing. Such a chill vibe and friendly guest. The staff was beyond amazing! Especially Devon he was so personable and kind. Will definitely be returning for another staycation!
- TSTr SNov 15, 20255.0I had the time of my life on my staycation!!!! Everyone was so amazing that worked here. Love the rooms, breakfast was great, the vibe and energy was great!!! I will be back!! Kid friendly, happy hour was great especially the pasta, lol loved the homemade chips
- NDNicole DeGeorgeOct 31, 20253.0Great location close to museums and the zoo with lots of cute shops and restaurants a very short walking distance. Valet personel and the omelet cooks were the perks of this hotel. No luggage racks were available upon arrival so had to make three trips to our room upon checking in to get all of our stuff to the room. The room was okay. The living area furniture was in poor condition; couch sagged in the middle really bad and there was a hole in the upholstery, chair was worn and uncomfortable. Our bathroom floor was gross. Appeared to not have been mopped and was visibly dirty. I was glad we brought house shoes. The toilet stopped working our last night there and despite reaching out to the front desk it was never taken care of. I didnt get a call until after we left the next day. Online the room looked much nicer than in person. I chose this hotel specifically for location and indoor heated pool, which was cold and needed to be kept a few degrees warmer for sure. The pool deck was also filthy and had food crumbs on it. I dont think it was cleaned the whole time we were there. There was also bags of dirty diapers from someone elses room left right outside our room doorway for a day and half and they were still there when we checked out. The next time were in Omaha we'll stay at another hotel in the area, as there seem to be nicer accommodations for same or less money.
- ZJZach JohnsonOct 27, 20254.0The two workers mentioned in my review are the only reason I would stay here again. My stay with embassy suites has been interesting. I’ve stayed with embassy suites a number of times over the years, this stay was less than perfect. We got checked in early at like noon which was a plus that the front desk was accommodating but no more than getting to our room the toilet was running and overflowed after being flushed one time. Luckily I caught this before the water got to the carpet and I was able to dam it with towels into the bathroom and shut off the water. During this time, housekeeping and front desk would not answer their phones at all (when I went downstairs they were not busy), and they eventually sent the engineer, Tim. Tim was an absolute rockstar and has more customer service skills combined than the whole front desk team. The front desk team was just okay at best, not great, but not horrible. Tim should be running the place - absolute asset to this place. The front desk team did react quickly in switching rooms for us and I was happy with this. The building has plumbing issues as the new room has a shower drain that doesn’t work well at all. There is also a smell of sewage outside of the building. The downstairs bar was great but needs more workers. We were down there watching football and Karyissa (the bartender) was absolutely awesome holding it down on her own. I felt bad she had to clean the whole place on her own and needs housekeeping staff there to help her because it was a lot for one person but she managed the situation awesomely and even took the time to check in on us.
Frequently Asked Questions About Embassy Suites by Hilton Omaha Downtown Old Market
What are the check-in and check-out times at Embassy Suites by Hilton Omaha Downtown Old Market?
Check-in time is 4:00 PM and check-out time is 11:00 AM.
Is the Embassy Suites by Hilton Omaha Downtown Old Market pet-friendly?
Yes, both cats and dogs are allowed at the hotel.
Does the hotel offer free breakfast?
Yes, the hotel provides a complimentary cooked-to-order breakfast.
Are there any fitness or wellness facilities available on-site?
Yes, there is a free fitness center and a sauna at the hotel.
Is parking available at the Embassy Suites by Hilton Omaha Downtown Old Market?
Yes, the hotel offers both self-parking and valet parking options.
What amenities are provided for business travelers?
The hotel has a business center and 13 meeting rooms available for guests.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and has accessible parking and elevators.
Does the hotel have an on-site bar or restaurant?
Yes, the hotel features two restaurants and has a bar available including a social hour.
Are there any nearby parking facilities for guests visiting the area?
Yes, nearby parking options include SP+ Parking and Omaha Park Four.
What are some nearby dining options guests can explore around the hotel?
Guests can visit nearby places such as The Tavern (bar/pub), La Buvette (restaurant and wine bar), Pavers & Pints (American restaurant and beer bar), PHYL'S DELI (sandwich shop), and Le Bouillon (French and European restaurant).
Where can guests find nearby wellness and beauty services?
Nearby wellness and beauty options include DT Esthetics, Energi Houss spa and beauty salon, and Curb Appeal Salon & Spa.