SL
Seth Lindgren
Dec 31, 2025
Outdated, Neglected, and Unsafe – Avoid This Tired Property
As a frequent international and domestic traveler logging 50–60 hotel nights annually, I’ve experienced a wide range of properties Worldwide. The friendly, efficient front desk staff during a busy check-in was the sole positive here.
Unfortunately, Room 420 was in appalling disrepair, desperately needing a full renovation that appears long overdue. Stained lampshades on every light, a damaged living room table lamp (the top and base were split), rust and chipped fixtures throughout the bathroom, a worn and unappealing bathtub floor, and a sink that drained so slowly it left standing water after minimal use. The closet door was jammed, with its top track partially detached and dangling dangerously. Most alarmingly, the carpet was severely buckled in the center—a blatant trip hazard and safety risk that caused me to stumble badly in the dark, nearly resulting in serious injury if hadn’t caught myself on the worn desk..
The decor, furnishings, and carpeting felt decades old and heavily worn, with no evidence of recent updates despite persistent guest complaints spanning years. This falls embarrassingly short of the modern, upscale standards I’ve enjoyed at other Embassy Suites.
Unexpected fees compounded the frustration: on-site self-parking at $11 per night (third-party managed, in a rundown lot with chronically limited spaces) and potential in-room WiFi charges, neither transparently disclosed on booking platforms like GOVx, MemberDeals, Priceline, or Armed Forces travel..
At the premium weekday rate charged, this stay was outrageously poor value and bordered on unacceptable for a Hilton-brand hotel. I strongly advise potential guests—especially families, seniors, or those expecting reliable maintenance—to choose a newer property in the Omaha area instead. I certainly won’t return.
Update: Post-stay, I contacted the hotel; an agent promised a callback from the general manager the next day—it never came. Reviews and conversations with other guests confirm these issues (outdated rooms, maintenance neglect, hidden fees) have plagued the property for nearly a decade, with little meaningful improvement. My review garnered only a generic, copy-paste response.
Helpful Tip: The adjacent Cabela’s offers free overnight parking (up to 24 hours, including for larger vehicles) with advance permission—often a safer, more convenient alternative to the hotel’s paid lot.
RC
Richard Cook
Dec 27, 2025
Great service. Very nice room. Good breakfast setup. They do offer room service. I did not try it, but based on everything else, would expect good things. Convenient location. If you like Cabelas, that is next door.
I come here yearly for work. It's a decent hotel, has some good food options around it. My winter experience for work is during the slower times, where the summer it is out of budget, so they flux prices based on local events. As many others have mentioned, the rooms are defintely dated in areas, which is sort of surprising knowing many chains are required to update things ever x number of years. The rooms are very well sized. The made to order omelets are pretty good, as well as the fruits for breakfast, but the other breakfast foods taste like the lowest grade sysco foods, but that seems common in most free hotel breakfasts. The happy hour is a good perk. The restaurant staff sometimes seems to struggle with order requests, or forget you're there, at least during the winter, so I try to sit at the bar as they're usually on top of things. I believe the bartender Jeremiah is usually on top of it, good at remembering your drink choice if you come other nights. I think my biggest gripe is the parking. I dont mind paying for hotel parking, especially during work trips, but what is annoying is having to scan a QR code (which from an IT standpoint screams unsafe), and an accessibility standpoint is annoying. The absolute last thing I want to due when I check in for a business trip is to navigate through janky website to pay for parking. Either attach it to the room or don't charge. I've mentioned to our travel planning service that this is something we will look to avoid for future hotel visits. If they can change parking, I would consider raising my review.
DA
Debra Adams
Dec 16, 2025
Always enjoy our annual weekend stay to include manager's reception (2 free drinks) and excellent breakfast buffet with made to order omelets, eggs, etc. Rooms getting a little worn.
KR
Kyla Ritter
Dec 15, 2025
This is our favorite hotel to stay at as a family! The rooms are massive, especially if you get a larger room suite. The breakfast, you can’t beat it! The pool is spacious and the kids always have a blast. Can’t say enough good things! The staff is always so friendly and so helpful!