Business Details
About
HotelHampton Inn
The Hampton Inn & Suites University Area in Winston-Salem is conveniently located to everything Winston-Salem has to offer. Here for business or a convention? Madison Park and Oak Summit are less than 5 minutes away, and the MC Benton Convention Center and LJVM Coliseum is less than 10 minutes from the hotel. Area businesses include Sara Lee, RMIC, Amarr Garage Door, RJ Reynolds America, Hanes Brands, Health and Wake Forest University Medical Center/School of Medicine, Wachovia and BB&T. Wake Forest University, Winston-Salem State University, NC School of the Arts, Salem College and Forsyth Technical Community College are all located within 15 minutes of the hotel.
Location
Hampton Inn and Suites-Winston-Salem/University Area NC
309 Summit Square Ct, Winston-Salem, NC
27105, United States
Hours
Reviews
4.3
762 reviews
5 stars
454
4 stars
178
3 stars
56
2 stars
26
1 star
48
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff varied, with some praising their friendliness and helpfulness, while others reported unprofessional and rude behavior.
Cleanliness
Many guests noted clean rooms and facilities, but there were also complaints about dirty areas and maintenance issues.
Hot Water Issues
A significant number of reviews mentioned problems with hot water availability, affecting guest comfort during their stay.
Breakfast Quality
While some guests enjoyed the breakfast offerings, others found them lacking in variety or poorly managed.
Room Condition
Several reviews indicated that rooms were outdated or in need of repairs, impacting overall guest satisfaction.
- JCJeremy CDec 29, 20255.0I travel with Hilton all the time and I must say this is a top-notch facility. Jennifer greeted me at the front desk with excellent customer service and made my stay much better. I highly recommend this hotel.
- CTCheryl TroutmanDec 21, 20251.0I was charged for a room due to a system issue and was never given a refund. Then they admitted it was an issue but the front desk stated I checked in with them, even though I was across the country. I never received a call back after I was told I would receive a full refund. I would never recommend staying here. Very unprofessional and shady. If I could leave a 0 I would.
- SSShanda SheldonNov 15, 20251.0We stayed for 3 nights and within the first 3 hours of our stay I felt completely unsafe. We had a do not disturb sign on the door and sleeping after 17 hour drive and arriving at 6:30am we had trouble checking in but the receptions was great and helped us get checked in with a mix up with our third party reservation. We get into our room and rest at 8:30am at 10am maintenance knocks on our door first they said they needed to replace the tv then lied and said there way a ladder they needed right now. OPENING THE DOOR TO THE ROOM! Thank goodness the lock was on the door as my partner and I was naked and sleeping. I shot out of bed and ran to the door and told them do not enter the room we are naked and it is not okay to enter. He then OPENED THE DOOR 2 MORE TIMES WHILE IM SHOUTING AT HIM TO LEAVE. They finally leave and the front desk calls us and said they need in I told them we just got in and need rest and they are not going to just let themselves in while we are here. The manager agreed to have them come back at 2pm instead. I told them at was fine. I went down stairs to try and let the manager know what their maintenance team did. Forcefully trying to enter and she completely dismissed me and claimed she put a note in all the rooms about the maintenance. I looked all over that room before this when we got in and scoured the room after her telling me this and there was no note anywhere. Instead of apologizing or even understanding my concern she was more concerned about her note than my safety and security. I will never book with any of your locations is this is how you handle my safety and security. Thanks for completely ruining my vacation and giving a new trauma and fear of hotels.
- RMrobert manuelNov 5, 20251.0This is the first time I have ever been let down by Hampton Inn. The room I had at this location was the worst hotel room I have ever stayed in. The room appeared to be under construction for a handicapped room. The beds appeared to be a mattress on a bed frame about a foot off the floor. The room was dark with very few lights. I set the temperature up but it never cut on. The worst part of all and it was the icing on the cake. When I got in the shower the water was ice cold and never warmed up. I have to travel back to this area next month but I will not stay at this location. I don't know what happened here I had stayed here before a year ago and the room was great.
- LOLea OblenaOct 22, 20255.0Whenever I stay here, they always make great accommodations when I need them. Thanks Tamara!!!
Frequently Asked Questions About Hampton Inn and Suites-Winston-Salem/University Area NC
What are the check-in and check-out times at Hampton Inn and Suites-Winston-Salem/University Area NC?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does the hotel offer free breakfast for guests?
Yes, the hotel offers a free buffet breakfast for guests.
Is Hampton Inn and Suites-Winston-Salem/University Area NC pet-friendly?
Yes, the hotel welcomes both cats and dogs.
Are there fitness facilities available at the hotel?
Yes, the hotel has a fitness center available for free, which includes equipment like an elliptical and treadmill.
Is parking available at the hotel, and is it free?
Yes, self-parking is available and free for guests.
Does the hotel provide digital or contactless check-in options?
The hotel offers digital guest room keys but does not provide contactless check-in or checkout.
What accessibility features are available at Hampton Inn and Suites-Winston-Salem/University Area NC?
The hotel has accessible parking, accessible elevators, and is mobility accessible.
Can guests use Wi-Fi at the hotel?
Yes, free Wi-Fi is available in public areas and there is a public internet terminal.
Where can guests find nearby dining options around the hotel?
Nearby dining options include Casa Blanca Mexican Cuisine, Francesco's Pizza Italian Restaurant, Wingstop, Kimono Japanese Restaurant, Mozzarella Fellas, Papa Johns Pizza, Zaxby's, and Silvia's Honey Tree.
What nearby places can help guests with shopping or services?
Guests can visit nearby stores like Summit Square Tobacco and Vape, Christie’s Hallmark Shop, Shoe Dept., Mattress Firm, T-Mobile Authorized Retailer, and banks such as First Horizon Bank and Capital Bank for shopping and services.
Are there any nearby entertainment or event venues near the hotel?
The hotel is less than 10 minutes from MC Benton Convention Center and LJVM Coliseum, ideal for business conventions or events.