Business Details
About
HotelEmbassy Suites
The Embassy Suites Downtown Winston Salem NC hotel in the Twin City Quarter connected to the Benton Convention Center is walking distance from the Stevens Center at the North Carolina School of the Arts and the Winston Salem Arts District. This full-service upscale all suite hotel is just minutes from the campuses of Wake Forest University and Winston Salem State University, historic Old Salem NC home of the Old Salem Children's Museum, the Southeastern Center for Contemporary Art SECCA, SciWorks, Diggs Gallery and the Hanes Shopping Mall. The hotel is located ten minutes from the Smith Reynolds Airport and 20 minutes from the Piedmont Triad International Airport. Guests of the Embassy Suites Winston Salem hotel stay in spacious two room suites and receive a complimentary full cooked to order breakfast and a nightly manager's reception. Wireless high speed internet access is available throughout the hotel. The hotel offers 24 hour room service.
Location
Embassy Suites by Hilton Winston Salem
460 North Cherry Street, Winston-Salem, NC
27101, United States
Hours
Reviews
3.6
1,705 reviews
5 stars
670
4 stars
389
3 stars
218
2 stars
150
1 star
278
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Many customers praised the staff for being exceptionally friendly and accommodating throughout their stay.
Breakfast Quality
The breakfast received positive feedback for its variety and quality, with many guests enjoying the made-to-order omelet station.
Room Condition
Several reviews mentioned that the rooms are dated and in need of maintenance, with issues such as mold, noise, and cleanliness being highlighted.
Location
The hotel is well-located, within walking distance of restaurants and attractions, which was appreciated by many guests.
Customer Service Issues
There were multiple complaints regarding poor customer service experiences, particularly with management and front desk staff.
- KCKrys ClevJan 1, 20262.0Definitely need to upgrade their 1988 ac units. The heat would not come on in a room and same thing happened a year ago when here. It’s too cold not to have heat fixed. They make too much money to have these old thermostats. There’s a lack of communication from front desk staff also. They should let you know upfront digital keys don’t work on hotel main doors. The security was way better than the front desk. He was friendly and awesome. For me to come back to this hotel I’d have to be desperate. One positive is their hot water….gets hot quick and lasts a long time. Breakfast in mornings is a positive. Pet friendly Location is a positive for nearby restaurants. There is homeless but many police nearby for you to feel secure. They do have room service 5-9. Also housekeeping stocked well on towels. If they upgraded their ac units then I would give 4 stars. Just tried to have breakfast at 9:30. No meat. No grits. I guess it’s screw anyone after 9ish.
- HWHarrison WalkerDec 13, 20254.0The staff at this hotel are all extremely friendly. Breakfast had a good selection and the staff were quick to restock items and clear tables. The location is great, within walking distance of a bunch of restaurants. The room itself could use some work. There was a large gap under the front door, so hallways sounds were very audible. There was also a bit of mold above the shower head and the tub faucet dripped a fair bit. The hvac units in the room were also pretty loud when they kicked on.
- RBR BDec 12, 20255.0Penny, front desk, provided exceptional check in service and information. Chef Braxton, the omelettes and grits hit the spot. Thank you for the awesome meals. And Diorah, thank you for the excellent service at breakfast. Overall, great hotel. Will recommend to colleagues.
- ADAlice DeRosaDec 8, 20255.0I loved this hotel! Super clean. Staff was so friendly! I enjoyed the breakfast very much! I also loved how organized it was. They had a list of who was in the room and checked off who came. I think it was a great idea to keep everything in order! I do feel bad that my kids left a big mess after eating. I asked the staff where they kept the broom so I can clean it up, they insisted it was okay and they would take care of it which I appreciate them not making me feel bad for it. The hotel room was so spacious and beautiful. We got 2 beds with the living room. The staff seemed like they enjoyed working there which was refreshing!
- SCShawn “Preacher” ColonnaDec 1, 20255.0The rooms are a bit dated, but the space of my room was enormous for just myself. And with that said, the staff was probably the friendliest hotel staff I have ever encountered from my numerous years of traveling, so kudos to them. And the kitchen served some of the best tasting sweet potato fries I have ever eaten, so kudos to them as well. This is definitely my go to hotel when staying in Winston Salem
Frequently Asked Questions About Embassy Suites by Hilton Winston Salem
What type of accommodation does Embassy Suites by Hilton Winston Salem offer?
Embassy Suites by Hilton Winston Salem offers upscale all-suite hotel accommodations with spacious two-room suites.
Is breakfast included during the stay at Embassy Suites by Hilton Winston Salem?
Yes, guests receive a complimentary full cooked to order breakfast during their stay.
What are the check-in and check-out times at Embassy Suites by Hilton Winston Salem?
Check-in time is 4:00 PM and check-out time is 11:00 AM.
Does the hotel provide accessible facilities for guests with disabilities?
Yes, the hotel has accessible parking, accessible elevators, and is mobility accessible.
Are pets allowed at Embassy Suites by Hilton Winston Salem?
Yes, pets including both cats and dogs are welcome at the hotel.
What amenities are available for guests who want to stay active or relax?
The hotel offers a fitness center, indoor pool, hot tub, massage services, and a sauna is not available.
Is parking available at Embassy Suites by Hilton Winston Salem?
Yes, self-parking is available for guests at the hotel.
What environmentally friendly practices does Embassy Suites by Hilton Winston Salem follow?
The hotel uses eco-friendly certifications like ISO14001, ISO50001, and Hilton LightStay, implements an energy conservation program, uses compostable food containers, practices food waste reduction, and bans single-use plastic straws and styrofoam food containers.
What nearby public transportation or car rental options are available around Embassy Suites by Hilton Winston Salem?
Nearby options include ABC Door 2 Door Transportation Service, Hertz Rent A Car, Thrifty Car Rental, and Dollar Rent a Car, which can help guests with airport transfers and local travel.
Are there nearby dining and entertainment options guests can enjoy before or after their visit to the hotel?
Yes, guests can visit nearby restaurants and bars such as Butcher & Bull steakhouse, WS Prime steakhouse, Adam's Mark Hotel Winston Salem bar, Small Batch brewery and pub, Timmy’s Hot Chicken diner, Trattoria Carolina restaurant, and Wandering Sun Mead Hall wine bar.
Is there a salon or spa near Embassy Suites by Hilton Winston Salem for guests seeking beauty or wellness treatments?
Yes, the Glass Door Salon & Spa is nearby and offers day spa and wellness services, ideal for guests looking for hair or beauty treatments during their stay.