Business Details
About
Hotel
Welcome to the DoubleTree by Hilton Rocky Mount, conveniently situated off US-64 and I-95, and just minutes from downtown and the vibrant Rocky Mount Mills, home to North Carolina's largest craft beer incubator.
Whether you're adventuring to the Outer Banks or traveling along the New York-to-Florida corridor, our location makes for the ultimate stop.
Business travelers will appreciate our proximity to leading local corporations such as CSX, Cummins, Pfizer, Crump Naturals and UNC Healthcare. Meanwhile, sports teams and enthusiasts will enjoy easy access to the Rocky Mount Event Center, Rocky Mount Sports Complex, Nash County Sports Complex and NC Wesleyan University.
Enjoy thoughtful amenities designed to make your stay comfortable, including complimentary Wi-Fi, free parking, outdoor pool, fitness center and a well-stocked market.
And of course your stay begins with our signature warm DoubleTree cookie - just one of the many ways we welcome you with care.
Location
DoubleTree by Hilton Hotel Rocky Mount
651 N. Winstead Avenue, Rocky Mount, NC
27804, United States
Hours
Reviews
3.9
1,577 reviews
5 stars
768
4 stars
360
3 stars
167
2 stars
107
1 star
175
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, mold, and unpleasant odors.
Staff Performance
While some guests praised the friendly staff, many reported rude or unhelpful service, particularly at check-in.
Room Condition
Guests noted that rooms were outdated and in poor condition, with issues such as peeling wallpaper, broken fixtures, and signs of neglect.
Housekeeping Policies
Several customers expressed dissatisfaction with the lack of housekeeping during their stay, which was not communicated at check-in.
Amenities and Services
The hotel was criticized for not offering complimentary breakfast and for the poor quality of food options available.
- ENErik NilssonNov 13, 20251.0Poor customer service at check in. Dirty room. Not sure how this place is still in business
- ACandy chowNov 10, 20255.0Really nice lady at the front desk. Good hospitality. Quiet room, complimentary cookies, coffee and water bottles.
- ECErin CareyNov 1, 20251.0Mega bed bug infestation. 2 out of 3 rooms booked had bed bugs actively crawling on the beds upon opening the hotel room door. Thankfully the receptionist was understanding and helpful- she didn’t charge for the rooms and we immediately booked somewhere else.
- BGBart GelorminoOct 30, 20253.0I didn't read the reviews before booking. My room was clean and the bed was very comfortable. I had a good night's sleep. The hotel is run down and well past its prime. When I arrived there was a badly damaged car with a broken headlight and at least 20 pieces of duct tape holding the front end together. Had I known it the manager on duty's car, I would have taken a picture. I saw her getting in the car when I went to get some things out of my car. Why is she parking in the fire zone? I understand why they push checking in with the app. The manager and the guy at the front desk couldn't handle checking in one person and a telephone call at the same time. She started to check me in but 2 minutes in she took the phone out of the guy's hand and showed me her back and ignored me for at least 5 minutes. When I asked her to finish checking me in she told me that she was on the phone with the customer first. If that was the case, which it wasn't, why didn't she have the gentleman check me in?! She later explained to me that checking in with the app doesn't work the first time. Why then did I receive an email pushing contactless check in?! This place has no business using the Hilton name. It's an upscale Motel 6. Clean and comfy but in major need of an update including the front desk!
- AHAlyssa HarleyOct 26, 20252.0Stayed at the DoubleTree in Rocky Mount, NC for 2 nights while visiting family and enjoying a weekend getaway. The room was clean but could use some updates. It was missing a nightstand, and the wood on the TV stand with the fridge and microwave was peeling and had some mold. What surprised me most was that housekeeping didn’t clean the room during our stay—we were told they only clean after checkout. We had to leave towels outside the door and pick up new ones at the front desk. Overall, it was an okay stay, but I expected a little more from a DoubleTree.
Frequently Asked Questions About DoubleTree by Hilton Hotel Rocky Mount
What time can I check in and check out at DoubleTree by Hilton Hotel Rocky Mount?
Check-in time is at 3:00 PM, and check-out time is at 12:00 PM.
Does DoubleTree by Hilton Hotel Rocky Mount offer free Wi-Fi?
Yes, the hotel provides free Wi-Fi in public areas along with a public internet terminal.
Are pets allowed at this hotel?
Yes, cats are allowed and pets are welcome at the hotel, but dogs are not allowed.
What types of parking are available at DoubleTree by Hilton Hotel Rocky Mount?
Free self-parking is available for guests.
Does the hotel have facilities for guests with mobility challenges?
Yes, the hotel is mobility accessible and provides accessible parking and elevators.
Is breakfast provided at the hotel?
Yes, breakfast is available to guests.
What recreational amenities are available at the hotel?
Guests can enjoy two outdoor pools and a free fitness center. There is no indoor pool, game room, or spa.
Can guests use digital keys to enter their rooms?
Yes, digital guest room keys are available for guests’ convenience.
Are there nearby dining options where guests can eat outside the hotel?
Yes, nearby restaurants include Texas Steakhouse and Saloon, Barley and Burger, Outback Steakhouse, Lilyann’s Steakhouse, and Cracker Barrel Old Country Store, providing a variety of American and steakhouse dining options.
What nearby medical facilities are available in case of an emergency?
Nearby medical facilities include FastMed Urgent Care, UNC Health Nash Urgent Care, Ideal Home Medical pharmacy, Nash UNC Health Care hospital, and UNC Cancer Care at Nash.
Are there other hotels nearby if I want alternative accommodations?
Yes, nearby hotels include Courtyard By Marriott, Holiday Inn Express Rocky Mount - Sports Center, Comfort Inn, Hampton Inn Rocky Mount, Hampton by Hilton, Residence Inn by Marriott Rocky Mount, Homewood Suites by Hilton Rocky Mount, and Holiday Inn.