Business Details
About
HotelHilton
Welcome to Hilton Garden Inn Raleigh, a vibrant and welcoming hotel whose location off I-540 and US 1 provides easy access to the Raleigh attractions. Located across from the Triangle Town Center, there is ample shopping and dining in the area to enjoy. Situated halfway between two popular destinations, the hotel is just eight miles from Downtown Raleigh and 10 miles from Downtown Wake Forest. It is three miles to WRAL Soccer Park and the Raleigh-Durham International Airport RDU is just a 20-minute drive away.
Guests at the Hilton Garden Inn Raleigh Capital Blvd I 540 will enjoy ample amenities like The Garden Grille Restaurant and Bar, a heated indoor pool, laundry facilities, free WiFi, and free parking. EV charging stations are on-site and Buses and RVs are welcome. The Garden Grille serves breakfast and dinner daily, and drinks and snacks are available in the market. Grab a drink at the bar and relax on the outdoor patio surrounded by lush greenery. The hotel gym features cardio equipment, free weights, and a Peloton bike.
The hotel also offers beautiful meeting space, ideal for social gatherings and wedding celebrations. All guest rooms and suites feature a microwave, mini-fridge, Keurig coffee maker, and a 55-inch Smart TV. Suites offer a separate living area with sleeper sofa. Pet-friendly rooms are available for a fee, allowing the entire family to stay and explore all that Raleigh, NC has to offer.
Location
Hilton Garden Inn Raleigh Capital Blvd I-540
6412 Capital Blvd, Raleigh, NC
27616, United States
Hours
Reviews
4.2
743 reviews
5 stars
425
4 stars
188
3 stars
53
2 stars
26
1 star
51
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, particularly with front desk staff and management's lack of responsiveness to complaints.
Room Quality
Guests reported issues with room cleanliness, maintenance, and uncomfortable conditions, including noise and unpleasant odors.
Breakfast Experience
Many customers expressed dissatisfaction with the breakfast offerings, citing high prices and poor quality.
Staff Performance
While some guests praised individual staff members for their friendliness and helpfulness, overall staff performance was inconsistent, with several reports of rudeness.
Value for Money
Several reviews indicated that the hotel did not meet expectations for the price charged, with complaints about additional fees and lack of included amenities.
- LVLorenzo Vinas2 days ago1.0Extremely rude front desk person. Issues with check in. Had to go through Hilton customer service to get resolved. But after how rude the front desk person was towards us was uncalled for. We wanted to like this hotel due or company being near by but they will lose $70k-$80k revenue from us. Hilton Home 2 suites gave us no issues. Will be going there from now on.
- GDGift DepotDec 13, 20251.0Very bad service from the front desk Are not responding to our complaints They don’t clean the room every day Not recommend to stay
- AEAsia EllmerDec 3, 20251.0Rooms are awkwardly connected, and you can hear everything, every conversation, laugh, whisper from the person in the room connected to you as well as the hallways… creepy and uncomfortable. I would never stay here again and I’ve stayed in a lot of hotels.
- KLkelley lowmanNov 26, 20254.0Could use better water heaters
- ARArthur RodeNov 21, 20251.0Rarely do I take the time to leave a bad review but will always leave a positive review when I have a good experience. I typically have north of 175 hotel stays per year for work. A majority of those stays are with Hilton Brands as a Diamond member. On top of that my wife and I have been traveling down from New York to support the Wolfpack and our daughter who has cheered for State for her entire college career. My wife’s change in work schedule forced us to cancel our plans to fly down for the game tonight. I called Hilton to see if they can assist with canceling the reservation because it was within the 24 hour period. They reached out to the property but their GM, Kevin Thomas, chose to hide behind their hotel policy for cancellations. I don’t believe I have canceled a reservation on short notice more than twice in the past 5 years. I then asked if I could change the reservation to next weekend because we are coming down for senior night on Friday and Saturday. Not only would Kevin helped me out they would have gotten a second night stay. When loyal customers ask for assistance good practice would be to make an accommodation. That’s why I choose to spend the amount I do with the Hilton Brand. Kevin’s actions are a perfect example of the systemic problem with customer service today. Fantastic job sir. Cheers! Thanks for the response but again you are using a policy to be shorted sighted. It’s about providing good customer service to loyal customers otherwise those programs are useless. That could have been offered at the time of the call. I have since made a reservation for next weekend with another property and wouldn’t want to waste their time. I don’t care about the refund but thank you for the offer.
Frequently Asked Questions About Hilton Garden Inn Raleigh Capital Blvd I-540
What are the check-in and check-out times at Hilton Garden Inn Raleigh Capital Blvd I-540?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Is Hilton Garden Inn Raleigh Capital Blvd I-540 pet-friendly?
Yes, the hotel welcomes both cats and dogs, with pet-friendly rooms available for a fee.
Does the hotel offer free parking and electric vehicle charging stations?
Yes, free self-parking is available along with electric charging stations on-site.
Are there dining options available at the hotel?
Yes, The Garden Grille Restaurant and Bar serves breakfast and dinner daily, and there is a market with drinks and snacks available.
What accessibility features does Hilton Garden Inn Raleigh Capital Blvd I-540 provide?
The hotel offers accessible parking and elevators, making it mobility accessible for guests.
Is free WiFi available throughout the hotel?
Yes, free WiFi is available in public areas along with public internet terminals.
Are there facilities for business travelers at the hotel?
Yes, the hotel features a business center and offers meeting rooms suitable for social gatherings and events.
What nearby shopping can guests visit near Hilton Garden Inn Raleigh Capital Blvd I-540?
Guests can visit Triangle Town Center shopping mall located just across the street, as well as Plantation Square shopping center nearby.
Are there nearby dining options close to the hotel?
Yes, fast food and casual dining options like Subway, Arby's, and First Watch at Triangle Town Center are conveniently nearby for guests.
How can guests at Hilton Garden Inn Raleigh Capital Blvd I-540 access transportation and other services nearby?
The hotel is near services like U-Haul Neighborhood Dealer for truck rentals and Life Storage facilities. There is also a United States Postal Service office nearby, providing convenient access to shipping and mailing.