Business Details
About
Hotel
Modern style and Southern charm comes together for an unforgettable stay at our DoubleTree by Hilton Raleigh Crabtree Valley hotel. Boasting the area's tallest hotel tower, our Raleigh hotel offers great views just 15 minutes from RDU International Airport, across from Crabtree Valley Mall. We are also near the renowned Research Triangle Park and just a short drive from downtown Raleigh and North Hills.
We look forward to welcoming you with a warm DoubleTree chocolate chip cookie at check-in. Exceptional comfort awaits in your stylish guest room featuring thoughtful amenities such as complimentary WiFi, 42-inch HDTV, mini-fridge, coffeemaker and laptop-sized safe as well as a work desk with ergonomic chair.
Pub 4100, our on-site restaurant, is open for breakfast, lunch and dinner and offers a diverse menu of salads, sandwiches, and dinner entrees as well as daily Chef's specials. Stop by the trendy bar for pre-dinner drinks, try one of the local beers on tap or opt for room service and dine in the comfort of your room. Need a quick snack? Our 24-hour convenience shop is stocked with snacks, beverage and select toiletries. Stay active with our fitness center.
Along with a state-of-the-art business center, we offer 4,100 sq. ft. of Raleigh meeting space for conferences and events of up to 200 guests. Our full-service in-house catering service will create a menu sure to impress and our event staff will tend to every detail.
Location
DoubleTree by Hilton Raleigh Crabtree Valley
4100 Glenwood Avenue, Raleigh, NC
27612, United States
Hours
Reviews
4.0
1,186 reviews
5 stars
587
4 stars
312
3 stars
124
2 stars
58
1 star
105
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted dirty rooms, including unclean bathrooms and carpets, with reports of bugs and unpleasant odors.
Customer Service
While some staff members received praise for their friendliness and helpfulness, others were criticized for poor service and lack of responsiveness.
Construction Disruptions
Ongoing construction at the hotel caused parking difficulties and noise disturbances, impacting guest experiences.
Room Quality
Guests reported issues with room conditions, including outdated decor, uncomfortable beds, and inadequate amenities like missing microwaves.
Safety Concerns
Several reviews mentioned feeling unsafe in the area surrounding the hotel, with reports of theft and general disrepair.
- JTJohn Toso4 days ago3.0We had no reservations as we were on an unscheduled stop on our road trip. We got the last room available as we checked in. Somewhat expensive but otherwise okay.
- SPSydney Pineda6 days ago5.0We stayed here just for one night, starting off Adrian at the front desk was so sweet! He helped us find good breakfast places and was over all very welcoming and nice! The rooms were sooo clean and cozy! Beds were amazing, definitely would stay here again.
- JGJessica GarrickNov 17, 20251.0Our vehicle was broken in to there overnight. The security service they hire out let the front desk know it happened and the front desk “made a note in the computer”. The police nor we were notified. We found out when we went to pack our stuff in the truck the next morning. The ball was dropped here. Someone should have notified the police so they could run our tag and call us and let us know this happened. When asking to speak with management on why we weren’t notified we waited over 2.5 hours with NO COMMUNICATION. At that point we didn’t know if we needed to stay or could go or anything because no one came and talked to us. When we asked again because we needed to leave the Atma group manager came out and was very condescending telling me I didn’t know Raleigh and I didn’t know what peoples lives were like, which had zero to do with the non-communication or the safety violation that we felt. He kept telling us it wasn’t his fault - which we acknowledged several times that we weren’t blaming we just didn’t know if we needed to stay or leave or why the ball was dropped. I did not appreciate being spoken to the way he did to me, he was very harsh and made me feel like I was stupid and it was not important. I asked why we weren’t told and he literally said to me “maam who do you think you are?” I am a customer that had her safety violated and all I was asking for was a little communication. We didn’t know it happened therefore we could have walked up to someone still in the vehicle or anything. Super upset with the ball being dropped here. The front desk staff this morning were amazing and helped as they could.
- ATAmit TalathiOct 26, 20251.0One of the worst Hilton hotels we have ever stayed at . The rooms have walls with cracks and water seeping through. They have leaks through the ceilings. They have construction work going on for the next 6-7 months and have horrible checkout procedures. We had a 2 night stay but checked out in less than 10 hours. Won’t recommend There is also a gas station nearby which we felt was very unsafe . So please please be careful before booking.
- ASAnthony Harris Sr.Oct 19, 20255.0I want to sincerely thank Isaiah, Aksona, Tiffany, and Patricia for their outstanding customer service. Their great personalities, understanding, and dedication truly made my experience exceptional. Each of them went above and beyond to ensure my needs were met with kindness and professionalism. I highly appreciate their efforts and recommend their services to everyone. Thank you for everything!"
Frequently Asked Questions About DoubleTree by Hilton Raleigh Crabtree Valley
What are the check-in and check-out times at DoubleTree by Hilton Raleigh Crabtree Valley?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Is parking available for guests at the hotel?
Yes, self-parking is available for free at the hotel.
Does DoubleTree by Hilton Raleigh Crabtree Valley offer free Wi-Fi?
Yes, complimentary Wi-Fi is available in public areas and there is a public internet terminal.
Are pets allowed at this hotel?
No, pets including cats and dogs are not allowed at the hotel.
What amenities are available for fitness and recreation at the hotel?
The hotel features a free fitness center and an outdoor pool for guest use.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel offers accessible parking, an accessible elevator, and is mobility accessible.
Does the hotel have an on-site restaurant and bar?
Yes, the hotel has three restaurants including Pub 4100 and a bar, with room service available.
Are there nearby hotels for alternative accommodations or visiting guests?
Yes, nearby hotels include Hampton Inn & Suites Raleigh/Crabtree Valley, Courtyard by Marriott Raleigh Crabtree Valley, Hilton Garden Inn Raleigh/Crabtree Valley, and Red Roof Inn.
What nearby facilities can guests use for ATM or currency needs?
Guests can find several Bitcoin ATMs nearby including Bitcoin Depot ATM, Bitstop Bitcoin ATM, and LibertyX Bitcoin ATM for convenient access to cash.
Are there convenience stores or fuel stations near the hotel for guest needs?
Yes, nearby convenience stores like Refuel and gas stations such as BP are available to guests for snacks, fuel, and other essentials.