Business Details
About
HotelHilton
The Hilton Garden Inn Charlotte Pineville hotel has everything right where you need it. With convenient access to major corporations and attractions, commuting is easy, with the Charlotte's LYNX Light Rail located just a mile from the hotel. The light rail offers affordable and convenient access to Uptown Charlotte. Our hotel is less than 10 miles from Uptown Charlotte, premier shopping and entertainment, and the Charlotte Douglas International Airport.
Deluxe accommodations, friendly service, and a relaxed atmosphere await our guests. Certain to please busy executive or leisure guests traveling to North Carolina. The hotel has an array of special amenities including brand new GSS Sleep System Adjustable Beds, 49-inch Flat Screen LCD TVs, complimentary WiFi, two dual-line phones with voicemail and data ports, large work desks, Herman Miller Ergonomic chairs, complimentary HBO, in-room hospitality center with a microwave, refrigerator, and coffee maker. Our fitness facility is sure to please any fitness enthusiast, with brand new Precor machines, free weights, and Peloton exercise bike.
Location
Hilton Garden Inn Charlotte Pineville
425 Towne Centre Boulevard, Pineville, NC
28134, United States
Hours
Reviews
4.1
931 reviews
5 stars
515
4 stars
211
3 stars
91
2 stars
53
1 star
61
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted problems with cleanliness, including dirty carpets, unclean bathrooms, and reports of pests such as roaches.
Staff Performance
While some guests praised the friendly and accommodating staff, others reported poor service and unprofessional behavior from front desk personnel.
Facilities and Amenities
Guests expressed disappointment over outdated facilities, including closed amenities like the pool, and issues with room features such as hot water and WiFi.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests finding it overpriced and lacking variety, while others enjoyed the food.
Overall Experience
Many customers felt that the hotel did not meet Hilton's standards, citing a need for renovations and improvements in service and cleanliness.
- DWDan WILSON2 days ago1.0Rude house keepers and they do NOT live up to the 100% satisfaction guarantee. I will not go back to this Hilton property and Hilton should break with them immediately.
- HRHeather Ehle RayDec 29, 20255.0Great hotel near Atrium medical and hospitals. I really appreciated the great food and wine after long days visiting my friend. Erica, the bartender was amazing, professional and compassionate!! I highly recommend.
- LBLindsay BoikDec 23, 20255.0so clean, gorgeous lobby, snazzy staff, great music
- BRBob RollDec 11, 20253.0Average rooms. Mattress slightly worn out on one side. Water pipes inside shower wall make noise from vibration. Breakfast buffet service is extremely disappointing. No bowls for cereal or oatmeal, only very small ones or fruit. It requires using 2 or 3 for oatmeal/toppings. Lobby garbage can consistently overflowing. The floor around the can look as it never gets cleaned. Complimentary water in lobby usually empty. Staff serviced my room and forgot to restock the bathroom towels. Overall it was the worst experience at a Hilton Garden Inn.
- YDYolanda DavisDec 4, 20251.0I'm thoroughly disappointed. I booked through Expedia and through some mishap with the system, the room I booked isn't available. (More so due to a group coming in on Saturday which doesn't make sense because I'm checking in days earlier.) I came here for my sister's birthday and booked a two bed room only to be given a king sized bed. Expedia and Hilton need to work through their communication. I was only given the options of either canceling (no fee) which would leave me without a room or book somewhere else last minute with high prices or free breakfast. I did decide with the breakfast but it's disappointing because my sister was supposed to stay with me and now she has to drive daily to pick me up and drop me off at the hotel.
Frequently Asked Questions About Hilton Garden Inn Charlotte Pineville
What time is check-in and check-out at Hilton Garden Inn Charlotte Pineville?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Does Hilton Garden Inn Charlotte Pineville offer free WiFi?
Yes, the hotel provides complimentary WiFi in public areas and has public internet terminals available.
Are pets allowed at Hilton Garden Inn Charlotte Pineville?
Yes, both cats and dogs are welcome at the hotel.
What types of parking are available at Hilton Garden Inn Charlotte Pineville?
Free self-parking is available for guests.
Does the hotel provide any fitness or recreational facilities?
Yes, there is a free fitness center equipped with Precor machines, free weights, and a Peloton exercise bike.
Is room service available at Hilton Garden Inn Charlotte Pineville?
Yes, room service is offered at the hotel.
What sustainability practices does Hilton Garden Inn Charlotte Pineville follow?
The hotel uses compostable food containers and cutlery, has a composting program, uses eco-friendly toiletries, follows an energy conservation program with efficient heating and lighting, recycles waste, donates soap and toiletries, and uses a responsible purchasing policy including responsibly sourced seafood.
What nearby transportation options are available to reach Hilton Garden Inn Charlotte Pineville?
Charlotte's LYNX Light Rail is located about a mile from the hotel, providing affordable and convenient access to Uptown Charlotte for guests commuting or exploring the city.
What dining options are near Hilton Garden Inn Charlotte Pineville?
Nearby dining options include Locale, an American restaurant; El Veracruz, a Mexican and Latin American restaurant; China Express, an Asian fast food restaurant; Machu Picchu, a Peruvian and Latin American restaurant; and the hotel's own multiple restaurants and bar.
Are there any nearby entertainment or sports venues around Hilton Garden Inn Charlotte Pineville?
Yes, guests can visit the Pineville Ice House, which functions as a bar, gym, and sports and recreation venue, or attend events at Charlotte Rush Junior Hockey, a local sports club and gym.