Hampton Inn Mount Airy

Reviews

• TW

  Tracy Ward

  Oct 28, 2025
  1.0
  I hate leaving negative reviews but want to warn others that expect this to be a Hampton since we tend to be loyal to the brand when traveling. First, I was not greeted as an honor member or offered water - no big deal, it was 10:00 pm and we were tired anyway. The hallway and room smelled like air freshener so bad, we would have left if it wasn't so late. People said it was "clean" in other reviews? Perhaps the strong air freshener made them think that? The carpets were so dirty, I kept shoes on. The cleaning people do a good job on the surface - it's the long term dirt and odor. Photos to try and capture this. We were in room 149 beside a storage room. There was something in that room that turned off and on all night long. It sounded like a chain saw in the wall and kept us awake. Should be a discount room! Absolutely ridiculous for the price paid to be there. When I mentioned the noise from the next door room, Denise at the front desk rolled her eyes and didn't respond to me. All she said in response was "Your receipt will be in your email." I have never been treated so dismissively in my life from a business. Her attitude and behavior were downright shocking. Terrible response to a polite observation from an honors member trying to offer insight into their stay. Downright rude.
• VV

  Vidal Vazquez

  Oct 24, 2025
  1.0
  Totally overpriced for its location. An African American female working the front desk during the daytime who was truly unprofessional to a tee. Nothing to do with the color of your skin for the record, so don't even start. Just the way you conducted yourself, which was atrocious. You need to be retrained in proper professionalism. In essence, I didn't enjoy me stay here. One of the worst Hampton Inn locations ever.
• JA

  Jamey Atkins

  Oct 21, 2025
  5.0
  Great stay at the Mount Airy location. Breakfast and coffee were good. Lots of meal choices nearby. Room condition good.
• CG

  Critique Girl

  Oct 18, 2025
  2.0
  This hotel is clearly an older property. Looks like it has been updated somewhat, but the water in our shower did not drain, so we were standing in water up to our ankles the entire time we showered! That is unacceptable and unhygienic. Employees were not as friendly and welcoming as we have experienced in other nearby Hampton Inns when traveling through the area. Outside of property was not well-kept. Room was clean; water pressure was good; beds were okay, although sheets were not pulled tight.. Would not stay here again unless no other options nearby.
• BC

  barbara cavenaugh

  Oct 15, 2025
  5.0
  We very much enjoy the convenience of the location to historic Mount Airy and to many scenic drives. The property was inviting and decorated in an autumn theme which made for a warm atmosphere at breakfast. The breakfast attendant was wonderful. Check in was a busy time but the lady at the desk was so friendly and wonderful at multitasking! Our rooms (2) were immaculate and plenty of towels and wash cloths! We would definitely recommend!

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