Business Details
About
HotelTru by Hilton
Tru by Hilton Charlotte Airport is conveniently located just minutes away from Charlotte Douglas International Airport in the beautiful Lake Pointe Center Office Park. Our brand new hotel features a modern design, re-imagined lobby, free parking and 24 hour complimentary Airport shuttle service. Enjoy easy access to Uptown Charlotte, major office parks, sport and entertainment venues, shops and restaurants. Our affordable hotel is the ideal place to stay when visiting Sealed Air, Compass Group, Sonoco, Belk, United Technologies and the VA Hospital.
Location
Tru by Hilton Charlotte Airport Lake Pointe
2227 Cascade Point Blvd, Charlotte, NC
28208, United States
Hours
Reviews
4.4
775 reviews
5 stars
527
4 stars
124
3 stars
56
2 stars
17
1 star
51
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the friendly and accommodating staff, highlighting specific individuals for their excellent service.
Cleanliness
Overall, guests found the hotel to be clean and well-maintained, although some reported issues with specific rooms.
Parking Fees
A significant number of reviews expressed dissatisfaction with the unexpected parking fees, which many felt were excessive and poorly communicated.
Breakfast Quality
While some guests enjoyed the breakfast, others were disappointed by the limited options and lack of replenishment.
Noise Issues
Several reviews mentioned noise disturbances from neighboring rooms and outside, affecting the overall comfort of the stay.
- RRRUSSELL RUFFJan 3, 20261.0So the new thing at hotels in Charlotte is you pay $10 per night to park and they don't just tack it on to your room you have to click on some QR and put your information in, which takes about 10 minutes, so they can sell it and send you advertising.🤬
- ALAmanda loveDec 29, 20255.0I recently got back from a trip and my truck's battery was completely dead, mortified I asked the lady at the front desk if she could help me jump my car. She did no questions asked. Amazing staff!
- RDRandy DeVossDec 15, 20255.0I must say that this was one of the best hotels that I stayed at on my trip up or down to my Navy reunion to S. Carolina. I rolled in late that night around 9ish.They did provide a Veteran's disc. plus the nice gentleman working the front said if I was willing to take an alternative room that I could save another 10 Bucks. It was only me and I just needed a bed and a shower so I took it. Plus as I was walking away, he handed me a handle bag with two waters in it which I thought was a nice gesture. Room was very nice and spacious and I slept like a rock. I would definitely stay here again. Big thumbs up!!!
- FRFranshun RayDec 6, 20255.0After traveling for hours, I stopped in to the nearest hotel. I always try to stay at a Hilton because they’re Clean and usually kept well. What I was unprepared for was how sweet and accommodating the staff was at this location. Kaylee was at the front desk when I came in, She greeted me with a smile, She saw how tired I was and she gave me a very nice room Away from noise and light. She provided me with bottled water and in a discount for parking because of how late it was. I come to this area a lot, And because of her service, I will only be staying here in the future.
- SFSarah FDec 2, 20254.0While the rooms were nice ... the staff friendly... the Lavazza Coffee was delicious with the breakfast ... the only thing I was unhappy with was the $10.00 daily parking fee! I'm not sure why there was a parking fee since we weren't in the middle of any congested area of Charlotte & the lot was quite large with lots of parking spaces left open... nor why parking isn't included in the cost of the room ...but that was not appreciated & I find that disturbing with the high cost of rooms as they are anyway. Not happy about that at all !
Frequently Asked Questions About Tru by Hilton Charlotte Airport Lake Pointe
What are the check-in and check-out times at Tru by Hilton Charlotte Airport Lake Pointe?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Is breakfast included during a stay at Tru by Hilton Charlotte Airport Lake Pointe?
Yes, complimentary breakfast is available for free.
Does Tru by Hilton Charlotte Airport Lake Pointe offer free WiFi?
Yes, free WiFi is available in public areas along with public internet terminals.
Are pets allowed at Tru by Hilton Charlotte Airport Lake Pointe?
Yes, both cats and dogs are welcome at the hotel.
What accessibility features are available at Tru by Hilton Charlotte Airport Lake Pointe?
The hotel provides accessible parking, accessible elevator, accessible pool, and is mobility accessible.
Does Tru by Hilton Charlotte Airport Lake Pointe offer any shuttle services to nearby locations?
The hotel offers a 24-hour complimentary airport shuttle service but does not provide local shuttle or airport transfer.
What are the parking options available at Tru by Hilton Charlotte Airport Lake Pointe?
Free self-parking is available for guests.
Are there recreational facilities such as a pool or fitness center at Tru by Hilton Charlotte Airport Lake Pointe?
Yes, the hotel has one outdoor pool and a free fitness center available to guests.
What nearby hotels can I consider if staying in the Lake Pointe area?
Nearby hotels include Hampton Inn & Suites Charlotte Airport Lake Pointe and SpringHill Suites by Marriott Charlotte Airport Lake Pointe, both offering comfortable accommodations close to Tru by Hilton.
What nearby attractions are accessible from Tru by Hilton Charlotte Airport Lake Pointe?
You can visit Charlotte Rocks, Fossils, Minerals and Gems for a unique hobby shop experience or explore Uptown Charlotte, which is easily accessible from the hotel.