Business Details
About
HotelExtended Stay Hotel
Find us in the center of Charlotte, just minutes from The Market at 7th Street and the Spectrum Center. The Bank of America Stadium and the NASCAR Hall of Fame are both one mile from us. We offer meeting space and a business center. After a busy day, relax with a drink at our First Ward Social Bar + Kitchen.
Location
Homewood Suites by Hilton Charlotte Uptown First Ward
508 N. College St., Charlotte, NC
28202, United States
Hours
Reviews
4.2
289 reviews
5 stars
181
4 stars
44
3 stars
23
2 stars
15
1 star
26
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of individuals like Salma and Ruben for their exceptional service.
Cleanliness Issues
Several reviews highlighted cleanliness problems, including dirty rooms, unclean bathrooms, and issues with housekeeping not being consistent.
Parking Problems
Valet parking was frequently criticized for being expensive and inefficient, with many guests expressing frustration over the lack of self-parking options.
Room Quality
While some guests enjoyed the spacious and well-equipped rooms, others reported issues such as unpleasant odors, uncomfortable beds, and inadequate amenities.
Breakfast Experience
The complimentary breakfast received mixed reviews; some enjoyed the variety, while others noted that items were not replenished in a timely manner.
- DWdenise weaverNov 13, 20251.0I was blamed and charged for something I do not do without proof. The GM was very unprofessional when I attempted discuss the accusation. Update: So the general manager decides to reply to my review on Google without knowing what the accusation was, and she is stating things that have nothing to pertain with what my review was about.
- EGElizabeth GrahamNov 11, 20251.0The tall male security guard with the dreadlocks should consider another career. He was extremely unfriendly, rude and threatening. After a friendly "Goodmorning" he did not respond except for with a threatening, cold stare down. I thought maybe he did not hear me so I repeated with a how are you. He doubled down with his ill-mannered attitude and stared coldly at me, it made me feel so uncomfortable. This is not the professional conduct that I am use to experiencing from the Hilton team. Regardless of his position, it is unacceptable. For reference Hilton team, it was the guard standing out while the food truck unloaded.
- BBBrittany BrauerNov 10, 20251.0I stayed here end of September/beginning of October. I was charged double for parking (park and stay rate) and my credit card was also charged via valet. The room is pretty standard for a Hilton however no safe was in my room. The restaurant is more of a bar with a few smaller foods.
- DBDavid BrownNov 3, 20254.0The accommodations were very nice, but there were quirks. Only one small spoon for a kitchenette? The layout had a very nice TV and couch but the master room dimensions put it too close together. Beware to plan for parking, it can be an expensive experience. For the going price, breakfast was a mixed bag. No eggs and apparently that's eow it would be so be happy with sausage, 2 kinds of potatoes and some other things.
- VRVictoria RuckerNov 2, 20255.0Everything about my visit was outstanding. The front desk staff (specifically Salma, Tori, and Fab) were welcoming and went above and beyond to make our stay smooth. The valet team was prompt, friendly, and professional, truly top-notch service. The room was spotless and comfortable. I couldn’t have asked for a better experience and will definitely be back!
Frequently Asked Questions About Homewood Suites by Hilton Charlotte Uptown First Ward
What are the check-in and check-out times at Homewood Suites by Hilton Charlotte Uptown First Ward?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does the hotel provide free breakfast?
Yes, free breakfast is available for all guests.
Is the hotel pet-friendly?
Yes, both cats and dogs are welcome at the hotel.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel offers accessible parking, an accessible elevator, and is mobility accessible.
Are there fitness facilities available on-site?
Yes, there is a free fitness center available for guests.
What dining options does the hotel offer?
Guests can relax and dine at the First Ward Social Bar + Kitchen located within the hotel.
Is valet parking available at the hotel?
Yes, valet parking service is available for guests.
Does the hotel provide free WiFi access?
Yes, free WiFi is available in public areas, including a public internet terminal.
What nearby attractions can visitors explore around the hotel?
Visitors can explore The Market at 7th Street, the Spectrum Center, Bank of America Stadium, and the NASCAR Hall of Fame, all located within a mile of the hotel.
Are there any interesting nearby bars and lounges where guests can unwind after their stay?
Yes, guests can visit nearby spots such as Sports One Charlotte, Luna Lounge LLC, Babylon Hookah Lounge, and Spice Charlotte for drinks and socializing.