Business Details
About
HotelExtended Stay HotelHilton
Find us in the center of Charlotte, just minutes from The Market at 7th Street and the Spectrum Center. The Bank of America Stadium and the NASCAR Hall of Fame are both one mile from us. We offer meeting space and a business center. After a busy day, relax with a drink at our First Ward Social Bar + Kitchen.
Location
Homewood Suites by Hilton Charlotte Uptown First Ward
508 N. College St., Charlotte, NC
28202, United States
Hours
Reviews
4.2
308 reviews
5 stars
191
4 stars
48
3 stars
23
2 stars
17
1 star
29
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted unclean rooms, including dirty bathrooms and missing basic amenities.
Valet Parking Problems
Guests frequently complained about the high cost and inefficiency of the valet service, with long wait times and confusion over charges.
Staff Performance
While some staff members received praise for their friendliness and helpfulness, others were noted for being unprofessional or unresponsive.
Breakfast Experience
The complimentary breakfast received mixed reviews, with some guests finding it lacking in variety and poorly stocked.
Room Comfort
Several guests mentioned issues with room comfort, including uncomfortable beds and inadequate bedding.
- WBWash BossDec 30, 20255.0Holiday week. Breakfast was great. 24 hour security and valet. Price for parking is steep but its like any other large city. Rooms were big and bed was comfy. Bar and gym
- WKWolf KutterDec 29, 20255.0This new extended stay hotel is located but two miles from the Atrium Health Carolinas Medical Center and ideal for those that face surgery and stays at this hospital. The hotel staff was exemplary in meeting our needs - be it information of best taxis, extra room service, and hospital discounts. The General Manager, Nicole Clyburn truly cares about her guests, and her management style is reflected in her first-rate staff. Kudos to Ms. Yancy, her front desk manager, and Salma, an outstanding receptionist. The staff deserves a five -star rating. This extended stay hotel is worthy of an overall five-star rating.
- JDJules DuboisDec 26, 20252.0Our room very clearly had not been cleaned. Shower was covered in someone's hair and shower floor was Grey with buildup. Toilet was dirty, fridge was dirty, dust everywhere. Vallet is stupidly expensive, would have preferred it be included in room price or disclosed a lil better. Breakfast was okay, small space for the amount of people, BUT this may be because there was a cheerleaders comp and the hotel was SWARMED with young children, walls are crazy thin we heard screaming crying children all night. Bed was soft as a cloud! I just feel like they are charging upscale prices for dirty loud rooms
- TMtiffany makkreelDec 18, 20251.0It has been almost 2 months since our check in to this hotel. My fiance & I have been attempting to reach out to someone & we continue to be ignored. No one in corporate or the actual hotel has answered us to resolve anything. Do not stay here unless you plan to have money stolen from you. I have never in my life dealt with a situation where it has been this difficult to reach out to a hotel & I have never been treated so poorly. It's interesting that this is how Hilton is deciding to do business & treat their guests. I left a previous review, go check it out for the entire story of our mistreatment.
- CJChad JarvisDec 7, 20251.0With honest reflection this is the worst Hilton brand hotel stay I have had in close to 15 years. I have traveled globally and a loyal Hilton customer maintaining Diamond status prior to retirement. Lets start with the room. Missing amenities: Toilet paper, coffee, the 1 creamer was rancid. No (zero) flatware in the room leaving me to a scavenger hunt at night. Unattended children everywhere keeping quests from accessing breakfast, not the it would matter because everything was empty. Empty like after 20 minutes I just walked out. Not even a plastic fork! The lounge was supposed to open at noon according to the hotel page. It finally opened at 5:00pm on Saturday but the kitchen was closed.... Booked because of an outdoor area with a fire pit which I found destroyed. Even the diet coke that I got from the pantry was flat. Would have loved to discuss it with the desk staff but they were either tied up with what appeared to be other complaints or not visible. All things in life are never perfect but this was truly a miserable stay.
Frequently Asked Questions About Homewood Suites by Hilton Charlotte Uptown First Ward
What are the check-in and check-out times at Homewood Suites by Hilton Charlotte Uptown First Ward?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does the hotel provide free breakfast?
Yes, free breakfast is available for all guests.
Is the hotel pet-friendly?
Yes, both cats and dogs are welcome at the hotel.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel offers accessible parking, an accessible elevator, and is mobility accessible.
Are there fitness facilities available on-site?
Yes, there is a free fitness center available for guests.
What dining options does the hotel offer?
Guests can relax and dine at the First Ward Social Bar + Kitchen located within the hotel.
Is valet parking available at the hotel?
Yes, valet parking service is available for guests.
Does the hotel provide free WiFi access?
Yes, free WiFi is available in public areas, including a public internet terminal.
What nearby attractions can visitors explore around the hotel?
Visitors can explore The Market at 7th Street, the Spectrum Center, Bank of America Stadium, and the NASCAR Hall of Fame, all located within a mile of the hotel.
Are there any interesting nearby bars and lounges where guests can unwind after their stay?
Yes, guests can visit nearby spots such as Sports One Charlotte, Luna Lounge LLC, Babylon Hookah Lounge, and Spice Charlotte for drinks and socializing.