Homewood Suites by Hilton Charlotte/SouthPark

Reviews

• JM

  Jabari Meachum

  2 days ago
  5.0
  Beautiful hotel and great location. Mr. Kurtis and his staff were great!!! And star for me was the young lady bartender that was there my weekend, great service!!!!
• AH

  AG Higgi

  Dec 24, 2025
  2.0
  We chose this Hilton HomeSuites for a month-long stay while my husband was undergoing cancer treatment at Atrium’s Levine Cancer Institute. Unfortunately, the experience fell far short of Hilton standards. Our first room was dirty (dirty dishes left in the dishwasher, greasy mirrors, food on walls) and had a leaking kitchen faucet. We were moved to a second room that was missing a roll-down blind, leaving the room visible at night; this was never fixed despite multiple requests. Noise was a constant issue, including unsupervised teenage groups running through halls late at night and intoxicated guests playing cornhole past quiet hours. Housekeeping was another major problem—we went nine days without cleaning, and policies were not communicated at check-in. Even when we proactively scheduled cleaning around Christmas, it did not occur. Cleanliness, quiet, and communication were lacking during a medically stressful time. This was especially disappointing given our excellent prior stay at another Hilton property.
• SS

  Shannon Sherwood

  Dec 18, 2025
  5.0
  Beautiful hotel!! Front desk service and breakfast service was great! Rashad was so welcoming when we arrived! Absolutely great customer service by Rashad, Darryl and Curtis!! Housekeeping could use some more training or encouragement from their manager to step it up a notch. We had to go ask her for refills for coffee products as well as other people on the floor. She didn’t make up the bed, didn’t wipe anything down, didn’t refill things.
• JD

  Joe Donnelly

  Dec 15, 2025
  5.0
  My wife and I just spent 9 days there and we enjoyed every minute of our stay. We were in town for the Pop Warner Nationals for Football and Cheer (12/5 -12/13). I got in late (1am) do to traffic and road conditions, but the night staff was polite, courteous and got me in my room quickly. The lobby fireplace was going and the halls smelled of the holidays (still don't know what it was, but it put a smile on my face every time I noticed it). The room was clean and the kitchen cabinets were furnished with the basics for cooking and eating (and cleaning up afterwards too!). The King size bed was comfortable and we had 5-6 soft pillows. The shower was hot with plenty of water pressure. Even the pull out love seat was comfortable to lay on (normal or when pulled out). The desk was nice to use and the room was well lit. During my stay, I needed to use the laundry facilities and was able to get change, soap and dryer sheets at the desk. Breakfast every morning always had plenty (fresh fruit, cereals, yogurts, muffins, eggs, potatoes, sausage in multiple forms, waffles, burrito/taco wraps, oatmeal, breads and bagels, etc.) and the area was kept up very well (not waiting on refills, cleanups, or anything else you might have asked). Some have complained about the price of parking, however, there was a clean parking lot with spaces available and at no time did it take more then a couple of minutes to park and access the hotel. Throughout my stay all of the staff (desk, cleaning, etc.) were top notch. This was our first stay in Charlotte and even thought the weather was not pleasant (most days were 28-34F with 15-20mph winds) I hope Pop Warner pairs us with them again next year!
• MH

  Michelle Hammack

  Dec 14, 2025
  3.0
  12/12/25- Clean and convenient to Southpark Mall. Starbucks is walking distance. You can hear street noise from the room but we had a sound machine so it was okay. Ms. Dorthea is very very friendly at check-in!! I prepaid for this room yet they charged me again. The man at the front desk was zero help. He said he couldn’t help me and I’d have to wait for a manager to come in at 1:00. Well checkout is 11 and I’m heading home. I had a question about a charge from the bar. Again, the man at the front desk was very unhelpful and said wait until it opens. But I walked down the hallway to the Hilton Garden Inn front desk. Brittany and another very nice girl helped with issue.

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