Home2 Suites by Hilton Charlotte University Research Park

Reviews

• KL

  Karen Lein

  Jan 6, 2026
  1.0
  I checked into this hotel for a business trip of 6 days. It’s day 3 of me being here, when I initially checked in Sunday evening there was a sign that said “be back soon” with no timeline of when someone would return to the front desk to check me in. I found this to be a pattern, in the evenings there is no one available at the front to assist, greet, or welcome you so be prepared to wait around until someone walks out from the back at their own leisure. My thermostat is not functional, my sink drain is clogged, and there was hair all over the restroom. Not to mention the furniture is stained pretty badly and gross. I submitted a work order, and the broken items have not been repaired, I let the front desk know for a second time and shall see if it’s resolved today. In addition, all the outlets in my room are loose and my charges do not stay plugged in. I’ve had to find a wall charger on the other side of the room to charge my devices. This hotel is outdated with no smart TVs so if you are staying for a longer period be prepared for standard cable. I am a big fan of the Home2 Suites brand, and am incredibly disappointed in the overall quality of this specific one. Wouldn’t recommend for the price and would suggest staying at the Marriott located directly in front.
• ZT

  Z T

  Dec 31, 2025
  2.0
  The lower reviews are accurate. It's not up to the Hilton standard. It needs a complete remodel in the rooms. It could have been cheaper.
• NN

  Natasha

  Dec 30, 2025
  4.0
  We arrived early and there wasn’t any rooms ready. My dog was having a medical emergency and the gentleman with the cast on his arm and manager helped me greatly with looking up the vet and got us into a room as soon as one was ready. I was really appreciative of that and honestly the whole stay was great. MINUS- the breakfast server. She was awful and so rude to numerous guests both mornings we were down there. Don’t be at a job like that if your going to make guests feel unwelcome and uncomfortable just trying to eat.
• WW

  Wendy W.

  Dec 6, 2025
  3.0
  We stayed here twice, going and coming from Asheville. The first stay, on Monday nite, the check in went smoothly but not particularly warm or inviting. Just ok. The room was adequate, but missing amenities for a Home2Suites. None of the kitchen supplies were here. Only 3 pillows on bed ( we each use 2) but the extra pillows in cabinet for the pull out sofa had no pillowcases. The lady at desk said we could come back down to get more as she was alone. We are both handicapped and the walk was too far so we're going to make do. She showed up about 20 minutes later with more pillows and pillowcases which was kind. TV only has " live" no choices like Netflix , HBOMax streaming or any of the other choices we had offered at the Home2Suites in Asheville. All channels are sports, cartoon, or news except the HBO 4 channels , so if not anything good on those 4 channels , you are out of luck. Unfortunately, next day broke the camels back as the breakfast was appalling. We are both diabetic, and Home2suites " offers" a build your own breakfast sandwich". Not here! ONLY OFFERINGS were all carbs, with the waffles, oatmeal, dry cereal and this hard little "sandwich" , if you could call it that, that was so hard you could knock on it ! Like a rock or hockey puck! The slice of who knows what meat, looked like paper thin salami, and a nasty little round flat "egg " on it ,about 2 inches across . Could NOT eat it as the biscuit or whatever the bread was, just cracked and broke into little hard pieces. Inedible! There was some white sliced cheese but what to put it on? The hockey puck which was 1/3 the size of a slice of American cheese wasn't edible, so this was not helpful. The build your own is supposed to be eggs, cheese, meats, different breads . Here, NOTHING! The yogurt machine had an " out of order " sign on it, which she took OFF as she pulled the gate promptly at 9am. (??) (So why have it on there,? ) Her name was Dee , and apparently not interested in her job. We had to go OUT to get a decent protein breakfast. We had a" nonrefundable, no modifications " return reservation here on Friday, couldn't get out of coming here, so we were actually forced to return. THIS visit was like we were in a completely different hotel! At check in the woman was very helpful, came around to us to tell us all about the hotel. Told her about breakfast Monday and was assured that " Ann" was working Saturday morning so WOULD be a good breakfast layout. ( So if they know about Dee, why hasn't she been retrained to do her job properly?) Ann was WONDERFUL! So cheerful, so helpful! Greeted us VERY warmly when we came down, went to back to find us some greenish ( our preferred) bananas, and some oranges, REDID the yogurt machine to be sure it was fresh, had fluffy folded over eggs, omelet type with some cheese in the middle, sausage patties, dinner rolls, WRAPPED apples, WRAPPED bagels, WRAPPED sliced bread to keep it FRESH! MUCH better breakfast, with a VERY LOVELY lady, Ann, helping us to be sure we had EVERYTHING we needed! She is a treasure! We are even going to stay another night, knowing she will be here tomorrow morning, ( and said she will also have French toast tomorrow for us!) This was a MUCH better stay, and even though owner is going cheap with the TV choices, this visit was a 180 turnaround from Monday's visit.
• YR

  Yoed Rabin

  Nov 25, 2025
  1.0
  This hotel should be condemned – unsafe and unhealthy. I stayed there on a business trip to UNCC (3 rooms for my team). I changed rooms during that visit, but the problems are systematic across rooms. Black mold in the bathrooms. A rotten bathroom door. Heavily stained carpets all over the room. All light fixtures with no exceptions are dirty and rusted. Some light fixtures are not working, and some are missing light bulbs. Water marks on lamp shades. The couches are stained, falling apart, and smelly (possibly molded). Even the TV was dirty. The elevators inspection is past due and some of the lights were not working. I tried to reach the management of the hotel, but it remained silent. I tried to reach the owner of the hotel through Raines Company with no luck either. See selected pictures and judge for yourself. The location is good, but there are many other hotels to choose from. The hotel rating must be boosted by bots, but if you read carefully through the reviews (many with the same pictures), you'll find that the ownership could not care less, and this is persistent for years.

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