Business Details
About
HotelHilton Garden Inn
Welcome to Hilton Garden Inn Charlotte SouthPark, a new hotel with an unbeatable location in the upscale SouthPark neighborhood. Several corporate offices are nearby and it’s a quick walk to Sharon Corners Shopping Center and SouthPark Mall. Restaurants and conveniences surround our hotel, and major universities and wedding venues are minutes away. Watch a Carolina Panthers game, visit Carowinds Amusement Park, or catch a Charlotte Hornets game or concert at the Spectrum Center– all within 10 miles of our Charlotte hotel.
Enjoy breakfast or evening drinks at the Garden Grille, a casual restaurant serving fresh, inspired American fare. Our lounge, Bar 4808, is perfect for after-work drinks and appetizers, and the Pavilion Pantry® is always open for snacks and travel items. Relax in our resort-style outdoor pool or maintain your fitness regimen in our state-of-the-art workout center. Our Charlotte SouthPark hotel also has a 24-hour business center and 2,500 sq. ft. of banquet space for events of all sizes.
Location
Hilton Garden Inn Charlotte/SouthPark
4808 Sharon Road, Charlotte, NC
28210, United States
Hours
Reviews
4.4
816 reviews
5 stars
549
4 stars
137
3 stars
48
2 stars
32
1 star
50
What are people saying?
AI-generated from recent customer reviews
Staff Performance
The front desk staff received numerous positive mentions for their friendliness and helpfulness, particularly Anthony and Rashad, who were highlighted for their exceptional service.
Cleanliness
While many guests praised the cleanliness of the rooms and common areas, there were several complaints about specific cleanliness issues, including unclean bathrooms and musty odors in some rooms.
Service Issues
Several reviews noted poor service experiences, particularly in the restaurant and breakfast areas, with complaints about rude staff and slow service.
Maintenance Problems
Guests reported various maintenance issues, including broken shades, malfunctioning air conditioning, and problems with hot water, indicating a need for better upkeep.
Location
The hotel’s location was frequently praised for its convenience and proximity to shopping and dining options.
- SMShirin ModaresiDec 27, 20255.0Great location and friendly service
- BHbrian hallerDec 15, 20252.0Need too be better then others hilton hotel @ i like too reminds others! Team work is a fantastic team player @ Th.u
- YBYolanda BakerDec 9, 20255.0One of, if not the only Hilton I absolutely love staying at. The entire staff:Front Desk Staff are superstars!! I love them. Always smiling. Helpful. And just a joy. I love when I have an overnight here. Rooms are ALWAYS cleaned Bedding is spotless- I don’t feel cringe when sleeping. The pool is cleaned and well kept. The location is top notch!!! Everything is around you. I feel safe while out walking/running. Keep up the great work!!! Please.
- JCJ ClaytonDec 8, 20253.0I’ve stayed here several times. I was disappointed that the shade in the room was broken- I’ve never had that issue at a Hilton before. There were a few other small items that were broken or patched together throughout the hotel. It’s a decent place, just need to tighten up the loose ends.
- SSservice2HimNov 27, 20255.0I give Homewood Suites 5 stars for front desk and weekend only breakfast staff. Upon arrival, I was graciously greeted & welcomed by Anthony, the manager, who enlightened me about the hotel and the amenities available. All the front desk staff had the same vibe of sincere graciousness which obviously started from the top! The M-F breakfast staff had a little too much negative attitude for me: I'd say good morning with only a "hey", grunt or no response at all. Yes. I realized I did wrong by opening the clear cabinet door for some bread with my hand, but her response, "don't reach in there, that's what the tongues are for" belittled and embarrassed me, which was her intent. No customer care, just a watchdog while on the phone scrolling, making sure we don't do wrong(?) in her breakfast bar. One breakfast staff lady changed the TV channel and stood there to watch "her" show when all the guys were watching SportsCenter, and she never changed it back! I had the oatmeal they prepared and after how it looked when lifting a spoonful from the rest (strands of saliva look), I stopped eating it. Got sick later. Housekeeping is another story, but again, with great front desk, things get done right in the end. Didn't mean to write a book, but all in all, with great location and front desk service, I'd be willing to return!
Frequently Asked Questions About Hilton Garden Inn Charlotte/SouthPark
What are the check-in and check-out times at Hilton Garden Inn Charlotte/SouthPark?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Does the hotel offer free Wi-Fi?
Yes, free Wi-Fi is available in public areas and there is a public internet terminal.
Is Hilton Garden Inn Charlotte/SouthPark pet-friendly?
Yes, both cats and dogs are allowed, making it a pet-friendly hotel.
Are there accessible facilities for guests with mobility needs?
Yes, the hotel provides accessible parking, accessible elevators, and an accessible pool for guests with mobility needs.
What dining options are available on-site?
Guests can enjoy American fare at the Garden Grille restaurant and drinks and appetizers at Bar 4808 lounge. The Pavilion Pantry® is also open for snacks and travel items.
Is parking available at the hotel?
Yes, self-parking is available for guests.
Does the hotel have a fitness center?
Yes, there is a state-of-the-art fitness center available for free to guests.
Are there pools at the hotel?
Yes, the hotel features one outdoor pool and does not have indoor or adult-only pools.
What nearby shopping centers can guests visit?
Guests can visit Sharon Corners Shopping Center and SouthPark Mall, both within walking distance from the hotel.
How can guests enjoy entertainment nearby?
Guests can visit The Dinner Detective True Crime Mystery Dinner Show for an interactive dinner theater experience and catch Charlotte Hornets games or concerts at the Spectrum Center, all within 10 miles.