Business Details
About
Hotel
The Hilton Garden Inn Charlotte/Ayrsley hotel in Charlotte, North Carolina is ideally situated in a vibrant mixed-use retail, business and neighborhood district offering visitors all the services, advantages and excitement of a pedestrian-friendly, accessible town. This hotel in North Carolina has easy access to I-485, I-77, I-85 and is just minutes away from downtown. Many attractions and corporate neighbors in Charlotte are within comfortable reach of the hotel including Carowinds Amusement Park, Charlotte Premium Outlets, US National Whitewater Center, Microsoft, Continental Tire and Jacobsen.
The hotel has deluxe accommodations, friendly service and a relaxed atmosphere that awaits our guests. Certain to please the busy executive or leisure traveler visiting Charlotte are amenities that include complimentary WiFi with secure PrinterOn remote printing. The Hilton Garden Inn Charlotte/Ayrsley North Carolina hotel has an in-room hospitality center with a microwave, refrigerator, coffee maker and two dual line phones with voicemail and data ports. Each guestroom has a large work desk with desk level outlets and ergonomic chair.
Our hotel has a heated indoor pool, whirlpool, fitness center and 24-hour complimentary business center. The hotel also has complimentary wireless access to all registered guests.
The hotel offers the Garden Grille and Bar restaurant serving freshly prepared breakfast, dinner, and evening room service. The Pavilion Pantry has a selection of refrigerated, frozen and microwaveable packaged items perfect for in-room preparation.
Looking for a great Charlotte location for your next business meeting or special event? Our hotel is perfect for you. With nearly 5,000 square feet of comfortable meeting/event space and catering services that accommodates up to 200 people, our staff is committed to making your event memorable.
Location
Hilton Garden Inn Charlotte/Ayrsley
1920 Ayrsley Town Blvd, Charlotte, NC
28273, United States
Hours
Reviews
4.3
1,567 reviews
5 stars
980
4 stars
332
3 stars
105
2 stars
61
1 star
89
What are people saying?
AI-generated from recent customer reviews
Exceptional Service
Staff members, especially Rose and Alan, received high praise for their friendly and attentive service, creating a welcoming atmosphere for guests.
Cleanliness Issues
Some guests reported cleanliness problems in their rooms, including dirty linens and unclean bathrooms, which detracted from their overall experience.
Breakfast Experience
Breakfast service was highlighted positively, with many guests enjoying the food and the attentive service provided by Rose.
Location Convenience
The hotel is well-located near restaurants and attractions, making it convenient for guests.
Mixed Room Quality
While some rooms were described as comfortable and clean, others had maintenance issues and outdated furnishings.
- JHJeffrey Hood (Jeffrey Hood)1 day ago5.0I fell like the hotel is a little older, but the rooms are huge wand I enjoyed my stay. I'd book Herr again for sure. Good eating close by as well.
- DSDaniel SmithNov 13, 20254.0Front desk service is doing a ton of lifting here. Very friendly, informative, communicative, everything you'd want out of staff. The room (305) needs work. Small issue with the top outlet behind the chair in the corner that light is plugged into not working. Pillow case with yellow stains on it (pictured best I could). Towels with brown stains and hair attached. One of the coffee cups had a hair in it and some little black...I don't know what. This may not be on them as it was fresh out the (not sealed) plastic sleeve though. Bed lights are a bit out of whack, possibly due to being loose or damaged as they aren't great at holding position. The bathroom very clearly has moisture/water damage issues, and a tiny fan that doesn't seem to actually turn on. Hilton needs to get these folks the money they need to make the rooms as good as the lobby and match the level of service you're getting from the front. It also being in a nice area is the only reason for a four rather than three.
- DODeborah OkineNov 8, 20255.0Ms Rose at the restaurant looks sharp and professional. Her beautiful smile and her calm demeanor was very welcoming at the breakfast table. Thank you Ms Rose for that exceptional service. You made my day. God bless you.
- JMJohn MaddoxNov 6, 20255.0Rose in the restaurant rises at 2:30 every morning to get to HGI and prepare everything for breakfast for busy, sleepy, sometimes ungrateful travelers. But she is always cheerful, helpful and positive. What a great way to start the day…with Rose!
- SASantiago AguilarNov 2, 20252.0No towels for pool. Talked to manager about it and he said there was nothing he could do. Our room did have coffee supplies, tissue dispenser was empty, walls looked old with signs of some recent plaster work done, light fixtures looked rusted, no breakfast included. No the best experience. My recommendation is to look for another chain in the area.
Frequently Asked Questions About Hilton Garden Inn Charlotte/Ayrsley
What types of parking options are available at Hilton Garden Inn Charlotte/Ayrsley?
Free self-parking and accessible parking are available at the hotel.
Are pets allowed at Hilton Garden Inn Charlotte/Ayrsley?
Yes, both cats and dogs are welcome at the hotel.
Does Hilton Garden Inn Charlotte/Ayrsley have an indoor pool and fitness center?
Yes, the hotel features a heated indoor pool and a fitness center available for free.
What are the check-in and check-out times at the hotel?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Is breakfast available at Hilton Garden Inn Charlotte/Ayrsley?
Yes, breakfast is available at the hotel’s Garden Grille and Bar restaurant.
Does the hotel offer amenities for guests with mobility needs?
Yes, the hotel is mobility accessible and includes features like accessible parking and elevators.
What payment methods are accepted at Hilton Garden Inn Charlotte/Ayrsley?
The hotel accepts American Express, Cash, Diners Club, Discover, MasterCard, and Visa.
Are there recycling and eco-friendly initiatives at Hilton Garden Inn Charlotte/Ayrsley?
Yes, the hotel has recycling programs, uses commercial-grade disinfectants, and holds ISO14001 and ISO50001 eco-certifications.
What nearby dining options are available around Hilton Garden Inn Charlotte/Ayrsley?
Nearby dining includes the Garden Grill Ayrsley featuring Asian cuisine, Great American Grill for American and bar fare, and Yotto Sushi-Japanese Restaurant for sushi.
Are there fitness or wellness centers nearby the Hilton Garden Inn Charlotte/Ayrsley?
Yes, the TITLE Boxing Club offers kickboxing and martial arts classes close to the hotel, ideal for fitness enthusiasts.
What local attractions are easily accessible from Hilton Garden Inn Charlotte/Ayrsley?
The hotel is minutes away from Carowinds Amusement Park, Charlotte Premium Outlets, and the US National Whitewater Center, perfect for leisure outings.