Business Details
About
Hotel
Located next to the Shoppes at University Place, the Hilton Charlotte University Place is a lakeside Charlotte, NC hotel. The Hilton Charlotte University Place offers complimentary self-parking, complimentary standard wireless high-speed internet access and a complimentary local shuttle service within a 5-mile radius, Monday – Friday. The hotel also has an outdoor swimming pool, fitness center, on-site lakeside restaurant, business center and over 20,000 sq. ft. of flexible meeting space, ideal for weddings and conventions. Guests that book Executive Rooms will enjoy views of the University City area and access to the Concierge Lounge featuring continental breakfast and evening hors d’oeuvres, non-alcoholic beverages and honor bar. The Hilton Charlotte University Place is only 6 miles from the Charlotte Motor Speedway and only 15 miles from the Charlotte Douglas Airport.
Location
Hilton Charlotte University Place
8629 Jm Keynes Drive, Charlotte, NC
28262, United States
Hours
Reviews
4.2
3,488 reviews
5 stars
1,889
4 stars
899
3 stars
299
2 stars
180
1 star
221
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted dirty rooms, unclean bathrooms, and overall poor housekeeping standards.
Customer Service
Service quality varied significantly; some staff were praised for their friendliness and helpfulness, while others were criticized for rudeness and unresponsiveness.
Maintenance Problems
Guests reported frequent maintenance issues, including broken air conditioning, malfunctioning elevators, and general disrepair in rooms.
Breakfast Experience
The breakfast buffet received mixed reviews; while some enjoyed it, others found it overpriced and lacking variety.
Location and Amenities
The hotel is well-located with nearby dining options and pleasant views, but some amenities like vending machines and room service were lacking.
- LLLizNov 13, 20255.0Wonderful hotel! Great location on a lake. Stopped on our way through to DC. The Lakefront Restaurant located in the hotel is a great place to have breakfast. Made to order omelets & homemade pastries. We will be back!
- BBbeewifeNov 10, 20251.0There was a gaming convention going on during our visit that we were not aware of when booking. The hotel allowed people attending the convention (but not staying in the hotel) to park in the parking lot. There were also construction trailers blocking at least 16 spaces, plus they had blocked off parking spaces for food trucks. When we returned around 9:00 pm on the first night, there was nowhere to park. When I asked the front desk about it, they couldn't care less, and told me to figure it out on my own. People ended up parking literally anywhere they could fit their vehicle. On our last morning, we saw multiple vehicles had smashed windows. This is not a safe place to stay, and we will not stay here again.
- RARay AllenNov 9, 20252.0The place is gorgeous. The staff is attentive and pleasant. There are a lot of places to eat within walking distance. The beds are apocalyptically bad. I am USMC. I am also a security professional with forty years experience. I have slept in the desert. I have been booked at fleabag motels that threw a blanket on a board and called it a bed. I have never had a worse night's sleep. To call these things firm is an understatement worthy of congress. I would rather sleep on the lightning arrestor than the pile of rocks disguised as a bed!
- DKDavid KeyNov 9, 20252.0I'm sure there is nothing they can do but this place is NOT safe. ELEVEN (11) vehicle break ins last night. You know it's bad when the hotel has a dedicated crew to clean up and vacuum broken in vehicles and prep them to drive in the morning. Send in the national guard - Charlotte is GONE. Try the suburbs. Deep in the suburbs
- LPLarry PayneNov 5, 20251.0If you drive a truck it will get broken into. The hotel don’t care. We got hit 5 yrs ago and then again last weekend. Several of us got hit. When speaking with CMPD they said that hotel gets hit every night. Hotel owner don’t care bc they get booked a lot bc sports team close to UNCC. Maybe the insurance carrier will force the owner to put in gates that needs swipe key to get in and out to stop the breakins. So if you drive a large SUV or truck don’t stay here
Frequently Asked Questions About Hilton Charlotte University Place
What are the check-in and check-out times at Hilton Charlotte University Place?
The check-in time is 4:00 PM and the check-out time is 11:00 AM.
Does Hilton Charlotte University Place offer free parking?
Yes, complimentary self-parking is available to guests at the hotel.
Is Wi-Fi available at Hilton Charlotte University Place?
Yes, free wireless high-speed internet access is available in public areas and there is a public internet terminal.
Are there any fitness facilities at Hilton Charlotte University Place?
Yes, the hotel has a free fitness center available for guests to use.
Does the hotel have any dining options?
Yes, Hilton Charlotte University Place features four restaurants including an on-site lakeside restaurant and a hotel bar called Lobby Bar Hilton University Place.
Is the Hilton Charlotte University Place accessible for guests with mobility needs?
Yes, the hotel offers accessible parking and accessible elevators and is mobility accessible.
What sustainability practices does Hilton Charlotte University Place follow?
The hotel has eco certifications including ISO14001 and ISO50001, uses eco-friendly toiletries, has a food waste reduction program, and uses compostable food containers and cutlery.
Are pets allowed at Hilton Charlotte University Place?
No, pets including cats and dogs are not allowed at the hotel.
How can guests get around locally from Hilton Charlotte University Place?
The hotel offers a complimentary local shuttle service within a 5-mile radius from Monday to Friday, making it easy to reach nearby areas.
What nearby dining and entertainment options are close to Hilton Charlotte University Place?
Guests can visit nearby places such as Edgewater Bar and Grille for American cuisine and local bars like Lobby Bar Hilton University Place. The Shoppes at University Place is also adjacent to the hotel for shopping and entertainment.