Hampton Inn & Suites Charlotte Airport Lake Pointe

Reviews

• IB

  Isabelle Barnum

  Jan 4, 2026
  5.0
  Needed a place to sleep after our flight was cancelled. Stressed and exhausted at 1 AM. Ashely answered the phone with kindness and answered all of our questions. The shuttle was quick and easy and the rooms were very clean. Kathy was so sweet at checkout. An amazing experience after the chaos of the airport.
• SR

  steve rudis

  Jan 4, 2026
  5.0
  Clean and spacious rooms. Very friendly and helpful staff. Location is close to airport but no nearby restaurants. You can get salads and sandwiches from tru which is connected.
• CP

  Christy Patterson

  Dec 27, 2025
  4.0
  Quiet, comfortable beds, and great customer service. Parking was a little challenging at night due to the amount of guest. I ended up parking on the Tru side but was able to walk through to the Hampton Inn. Also, the breakfast was delicious and plenty of options!
• WE

  whitney edgecomb

  Dec 27, 2025
  1.0
  That stay itself wasn’t bad, didn’t have terrible service. The bed is absolutely rock hard! I have never had such a horrible hotel bed in my entire life! I’ve never woken up in so much pain in tears! Just from being so miserable, it is absolutely awful! To be such a well known hotel, your beds are total crap!
• KK

  Kelly “KELZ1004”

  Dec 18, 2025
  1.0
  I actually did not get a chance to stay at this Hampton Inn, so my review is completely based on the customer service I received. I booked my stay thru Expedia prepaid. We arrived at Charlotte airport very late at night after a VERY long day of flying and I called for the shuttle. No problem, 10 minutes. Waited (it was VERY COLD) outside and about 15 minutes later a shuttle that said "Hampton Inn" on the side showed up. We jumped in and had a pleasant ride to the hotel. Well, guess what? We got on the wrong shuttle. That was on us and our bad but being extremely tired and cold we just didn’t realize it. Called the hotel and let them know and asked what we could do. They could have cared less. The only answer was, we do not do pickups. I asked if we could transfer the reservation and was told no. The desk clerk at the Hampton we were at called us a Lyft and sent us back to the airport. He said that was all he was allowed to do; we were grateful for that at least. Back at the airport we called for the shuttle again and asked for clear instructions on which shuttle to get on. Again, we were told 10 minutes. Waited 20 minutes, no shuttle. Freezing at this point, I went into the airport and changed into warmer clothes. Called and asked to cancel our reservation and was again told no since it was booked with Expedia. Which I know to be bull since Expedia just calls the hotels and asks them to cancel. Hampton Inn could have just cancelled it for me. Ended up booking with someone else and got picked up in a timely manner. Interestingly, we did finally see the correct shuttle show up. We had seen a couple of different Hampton Inn shuttles stop and the drivers of those shuttles asked the people what Hampton Inn they were staying at. Bottom line, it was our mistake, but Hampton Inn Lake Pointe could have at least tried to help. We have several more overnights in Charlotte in the next couple of months, but we will for sure not be staying at Hampton Inn Lake Pointe.

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