Business Details
About
HotelEmbassy Suites
Welcome to the Embassy Suites Charlotte hotel! This all-suite hotel, located just south of downtown, is centrally located to many attractions in Charlotte. Our hotel is close to Bank of America Stadium- home of the Carolina Panthers, Carowinds Theme Park, the U.S. National Whitewater Center and much more.
Enjoy all that Embassy Suites Charlotte has to offer - E'terie Bar and Grill, which is open daily for dinner, 10,000 sq. ft. of flexible meeting space, a beautiful indoor pool, upgraded fitness center, gift shop, and a full service business center with complimentary high-speed internet access for your convenience. In addition, the hotel offers a complimentary shuttle to and from Charlotte Douglas International Airport and within a three-mile radius of the hotel.
Embassy Suites Charlotte hotel boasts 274 newly renovated two-room suites equipped with the Hilton Suite Dreams bedding, mini refrigerators, microwaves, safes and all the comforts of home. Guests of the hotel receive complimentary made-to-order breakfast and a evening reception. Wireless high-speed internet access is available at this North Carolina hotel for a nominal fee. The Embassy Suites hotel has all you need to create the perfect Charlotte, North Carolina vacation. For the Best Rate Guaranteed with no booking fees, book your North Carolina hotel room online today at embassysuites.com.
Embassy Suites Charlotte is located just minutes from:
-The Spectrum Center - home of NBA's Charlotte Hornets
-Bank of America Stadium - home of the Carolina Panthers
-Charlotte Douglas International Airport
-Billy Graham Ministries and the Billy Graham Library
-Uptown Charlotte
-Charlotte Convention Center
Embassy Suites Charlotte is just a short drive to:
- Carowinds Theme Park
- U.S. National Whitewater Center
- PNC Amphitheater
- Charlotte Motor Speedway and Concord Mills Outlet Shopping Complex
- Knights Stadium - home of the Charlotte Knights
Location
Embassy Suites by Hilton Charlotte
4800 South Tryon Street, Charlotte, NC
28217, United States
Hours
Reviews
3.9
3,202 reviews
5 stars
1,606
4 stars
656
3 stars
312
2 stars
226
1 star
402
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While many guests praised the friendliness and helpfulness of staff members, there were notable complaints about rudeness and unprofessional behavior from some front desk employees.
Cleanliness Issues
Numerous reviews highlighted problems with room cleanliness, including dirty bathrooms, unclean carpets, and inadequate housekeeping services.
Noise Complaints
Guests frequently reported significant noise disturbances from construction, outside traffic, and loud guests, impacting their overall comfort during stays.
Food Quality
Breakfast and food quality received mixed reviews; while some guests enjoyed the breakfast offerings, others reported issues with food temperature and taste.
Facility Condition
The hotel was described as dated and in need of renovations, with several guests mentioning maintenance issues and the overall state of the property.
- RMRebecca Miller3 days ago1.0If you make any choices in charlotte, do not stay here. Heard gun shots 3x in a 6 day stay. Area doesnt have sidewalks and is far from everything. Food is pretty subpar (its not terrible as far as hotel breakfasts go, but i decided to just buy my own. Your experience may vary). Beds are very uncomfortable-- bring your own pillows. Colleagues had problems with cockroaches and cigarette smoke. The pool is closed. Was charged $10 for parking when I didnt have a car (i am told this will be resolved but it hasn't yet). I travel a lot and almost never leave hotel reviews unless they are exceptional. The poor sleep here (gun shots outside + uncomfortable bed) affected my job performance this week so im an unhappy camper especially when I know Hilton can and does do so much better. I realize hilton can't control guns outside, but you have a choice on where to stay.
- DDDerek5 days ago1.0Watch this hotel they authorize your card at check in for incidentals and when you check out they charge you for room and the incidentals is charged on top of it even with noting charged. Ensure the incidentals is removed at check out. Disputing with AMEX is taking months. Hotel is useless to answer. Room was flooded had to move rooms and chase down staff to get new room key. Beware of ghost charges at this place. Needs closer look by corporate Hilton.
- DBdillon boggsJan 6, 20261.0This place was the worst from the moment I walked in. Me and my whole family were treated badly for what I can only assume was because of our skin color. We are from the north and we have not experienced much like that where we are from but it seems if you are white you might not want to frequent that building.
- CHchieh an hoDec 29, 20252.0We were really disappointed. The 201 room was really beat up as you can see from the photos. The complimentary breakfast was ok, but nothing exciting. And when we went to the pool, the towels provided at the pool was almost ripped and they still use it and fold it??! Why?? I threw it in the trash already...(didn't take a photo since I didn't bring my phone with me going to the pool) The reason that I still rate it two stars is that the staff there were really helpful. Sabrina who checked us in was really helpful and went beyond.
- BFBreanna FonvilleDec 27, 20251.0Our stay was extremely poor. We were put in a currently room being currently renovated without knowledge. Our sink was dysfunctional & did not drain. The shower leaked to the connecting bed room. Our sheets were marked with makeup from a previous stay. Housekeeping never serviced our room after verbally speaking with them. We were given another room on the last day but we stayed 4 days the new room was given on our last night. We had to advocate for our poor stay several times & no acknowledgement or accountability was given.
Frequently Asked Questions About Embassy Suites by Hilton Charlotte
What time can I check in and check out at Embassy Suites by Hilton Charlotte?
Check-in is at 4:00 PM and check-out is at 11:00 AM.
Is parking available at the Embassy Suites by Hilton Charlotte?
Yes, free self-parking is available for guests.
Does the hotel offer free breakfast?
Yes, complimentary breakfast is available for all guests.
Are pets allowed at Embassy Suites by Hilton Charlotte?
Yes, both cats and dogs are welcome at the hotel.
Is there an airport shuttle service?
Yes, a complimentary airport shuttle service is provided to and from Charlotte Douglas International Airport.
What amenities are available for fitness and recreation?
The hotel has a free fitness center and an indoor pool for guests to use.
Does Embassy Suites by Hilton Charlotte accommodate guests with mobility needs?
Yes, the hotel is mobility accessible and offers accessible parking and elevators.
Are there dining options on site at the hotel?
Yes, there is one restaurant called E'terie Bar and Grill, open daily for dinner, plus a bar and an evening reception with snacks and drinks.
What are some nearby attractions guests can visit around Embassy Suites by Hilton Charlotte?
Guests can visit nearby attractions such as the Bank of America Stadium, Carowinds Theme Park, U.S. National Whitewater Center, and the Spectrum Center.
What local places near Embassy Suites by Hilton Charlotte might be useful for guests?
Nearby places include the British Swim School of Embassy Suites for swimming lessons, The Post Sports Bar and Grill for casual dining, and Enterprise Rent-A-Car for car rentals.