DoubleTree by Hilton South Charlotte Tyvola

Reviews

• DT

  dorina trusca

  3 days ago
  5.0
  Located next door to the car dealer we visited next day, a short walk away from the new Costco, very close to highways. This hotel has rental car available. After checking in, two big, hot cookies were given to us.
• DS

  Drew & Tracey Strawbridge

  Nov 9, 2025
  5.0
  I stayed here recently and had the best customer service. From the waitress at the lounge, to the chef preparing the food, and especially from Rachel and the manager Casey (KC). We ran into a slight issue with the sofa bed and Rachel at the front desk took extreme care to remedy the situation. As a parent of a Queens student athlete, I love that this hotel is a proud supporter of Queens University. I am on my way back to Charlotte and already booked this hotel again.
• SR

  Susan Rasins

  Nov 6, 2025
  4.0
  Some aspects were great, others not. We rented through Dayuse.com since we had about a 9 hour layover at CLT and just needed the room for a few hours during the day. The phone lines were down so we waited almost an hour for the hotel shuttle at CLT, finally giving up and rode the shuttle to the nearby Sonesta and walked over to the property. We only had a 6 hour option of renting the room even though we could have used it a bit longer, but not being able to get the shuttle cut into the time we were supposed to have the room. The front desk clerk said he was unable to extend our stay the extra 40-45 min but we could check back with a supervisor when they arrived around noon. We were very happy that they had GLUTEN FREE chocolate chip cookies as we didn't think we'd be able to partake in the cookies they serve. Room was huge and had a nice view. A big problem was the overwhelming SMELL of cleaning products. Not a bad smell at all, but for anyone who is sensitive to fragrances, it would be almost unbearable. Cleaning staff were super friendly, all the staff were, really, but the award for the friendliest, most professional and courteous staff member goes to CHRISTOPHER ADAMS who drove us back on the airport shuttle. Oh my goodness, if we booked this hotel again, it would be because of him! As frustrated as we were with not being able to get through to the property on the phone while waiting for the shuttle that never came and the unbearable, artificial fragrance in the room, Christopher is the reason we are giving 4 stars rather than 2 stars for this property. He was sincerely that impressive. And no, we are not related to him, nor had we ever met him before that day! LOL We realize it was an unfortunate incident that the phones were down. Things happen. And while I will admit I felt the room was very clean and the property took great care to make sure it was that way, this is a gentle reminder that deodorizing products can put off an overwhelming fragrance that can cause headaches and asthma in certain people. I'm sure it's a fine line to find the balance. I believe this property tries really hard to meet their guests needs.
• CZ

  Charlie Zeilman

  Nov 6, 2025
  4.0
  I have to correct this review for two reasons; the Manager Responded quickly and professionally and the level of service during my stay was excellent. After a few minutes the front desk worker probably realizing his actions were not correct, said he would check me in. Power is or whatever at least I got checked in. During my stay the front desk workers (female) were kind and courteous. My room was cleaned the next day and my stay was a positive one. The price at this hotel is very low considering the overall experience.
• TT

  Tim Thompson

  Oct 31, 2025
  2.0
  I'm disappointed in this Hilton property. I was charged incorrectly, called three times to get my bill corrected, talked to a front desk person each time, and nothing has been done. KC, what else do you need from me? We talked on 10-29 and nothing happened.

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