Business Details
About
Hotel
Directly across the road from Spectrum Center, our hotel puts you in the middle of uptown Charlotte. Dozens of restaurants, museums, and attractions are within a 15-minute walk. Bank of America Stadium is just one mile away. Our hotel offers award-winning on-site dining and open air rooftop event space for unique events.
Location
DoubleTree by Hilton Charlotte City Center
230 North College Street, Charlotte, NC
28202, United States
Hours
Reviews
4.1
2,155 reviews
5 stars
1,142
4 stars
555
3 stars
225
2 stars
95
1 star
138
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While some guests praised the friendly and helpful staff, others reported rude service and poor communication.
Cleanliness Issues
Multiple reviews highlighted concerns about room cleanliness, including reports of roaches and poorly maintained bathrooms.
Noise Complaints
Guests frequently mentioned excessive noise from street traffic and nearby clubs, making it difficult to sleep.
Location Pros and Cons
The hotel is well-located near attractions, but this also exposes guests to nightlife noise and safety concerns.
Value for Money
Many customers felt the hotel did not provide good value for the price, citing high parking fees and lack of included amenities.
- HDHelen Desborough4 days ago5.0Stayed here after an unexpected flight delay. The staff were so friendly and kind - shout out to Bobby in the restaurant - his service was amazing Thanks for turning a 20 hour delay into a far more awesome experience Also will be thinking of those warm cookies from check in for a longtime 😂💞
- KBKel BoyerJan 2, 20264.0It was fine. The room was clean and good. The staff was friendly and helpful. Self-parking cost $32 a day for a neighboring parking garage that is a bit of a hike and elevator ride to get to, and they charged me $30 for two burritos I came down and microwaved myself when we got back too late for other food. Things like that seem a little... excessive, but you know. The hotel was nice.
- WNWade NoyeDec 31, 20253.0Great rooms, good beds, good shower though door was sticky. I give it only 2* for service because Hilton charged me $36 for breakfast which would be free at any one of its competitors like Hyatt or Marriott. The actual service was good. But why charge for breakfast, that is not better than the competition. There is no omollete bar or smoked salmon or anything fancy. It is the same old chafing dishes with scrambled eggs, old bacon and sausage, and dry potatos. The same as you get for free at Marriott. Also Marriott has waffles they do not even have waffles or pancakes here.
- DDDanniville DanDec 28, 20255.0I made a reservation for a getaway with my mom but couldn’t make it due to health reasons. I spoke with J.J. and he was able to help me with my reservation. We were under a lot of stress but he made it easy to handle without adding to the stress. Thank you JJ
- MMmiaDec 21, 20251.0Worst place ever , there were hidden feeds they didn’t tell us about constantly trying to sell valet the parking garage situation is HORRIBLE . You had to walk across the entire hotel every time you walk to park the make you scan a new ticket at the front desk then walk to the garage scan it if it even works half the time which it didn’t we had to walk back four times and then she let someone go through who didn’t have a ticket then didn’t let us go through after we said our ticket wasn’t working even though we got it the same morning . Ignorant people . Just never again will I go here smart comments on how I should have got valet because of the walking I had to do. Literally do not go here. Never again there are better places in charlotte you can go that have way less trouble.
Frequently Asked Questions About DoubleTree by Hilton Charlotte City Center
What are the check-in and check-out times at DoubleTree by Hilton Charlotte City Center?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Does DoubleTree by Hilton Charlotte City Center offer free Wi-Fi to its guests?
Yes, free Wi-Fi is available in public areas and there are public internet terminals.
Is parking available at the hotel?
Yes, both self-parking and valet parking services are available for guests.
Does the hotel provide facilities for business travelers?
Yes, a business center is available along with seven meeting rooms.
Is the DoubleTree by Hilton Charlotte City Center accessible for guests with mobility needs?
Yes, the hotel offers mobility accessible features, including accessible parking and elevators.
Are pets allowed at the DoubleTree by Hilton Charlotte City Center?
No, pets including cats and dogs are not allowed at the hotel.
What dining options are available at the hotel?
The hotel features one on-site restaurant with award-winning dining as well as a bar and a convenience store.
What nearby restaurants can I visit around DoubleTree by Hilton Charlotte City Center?
Nearby dining options include Rocky Top BBQ Company, forchetta (an Italian and Mediterranean restaurant with a bar), Mert's Heart & Soul Restaurant, Sabor Latin Street Grill, and Soho Bistro which serves Chinese and Asian cuisine.
Are there entertainment or nightlife venues near the hotel?
Yes, guests can enjoy venues such as The Hive, Imperial cocktail bar and lounge, QC Social Lounge, Bar Charlotte, and Forever Fridays CLT, all offering various dance club and event experiences.
How can I reach the Charlotte Convention Center from the hotel, and why might it be useful?
The Charlotte Convention Center is within walking distance downtown, making the hotel a convenient accommodation choice for event attendees or visitors interested in arts and entertainment in Charlotte.