Business Details
About
HotelCanopy
Hello and welcome to Canopy by Hilton Charlotte Southpark, perfectly set less than a half mile from SouthPark Mall and just six miles from Uptown Charlotte. Luxury shops, excellent dining, and major corporations are just minutes from our doors. Take a complimentary Canopy Bike to get around Southpark.
At Canopy, we've got you covered. Relax in a Just-Right Room with traditional Southern residential décor and local artwork, each featuring free WiFi, a 55-inch HDTV, Nespresso® machine, and comfortable bed designed exclusively for Canopy. Choose a one- or two-bedroom suite for added privacy, extra space and a living area, as well as cozy extras like soft bathrobes and Canopy socks. Stay hydrated and feel your best with a filtered spring water station on each floor.
Welcome at Fine and Fettle with a delicious artisanal breakfast made with fresh ingredients and local produce or have a Canopy Break Fast bag delivered to your door. Gather with friends and family around the open fireplace or outside on the verandah and enjoy menus showcasing local dishes at Fine and Fettle. Complimentary evening tastings let you sample local beer, wine, and spirits in a comfortable, casual atmosphere.
Host a reception, meeting, or elegant soiree with over 9,000 sq. ft. of event space with rich finishes and curated art. From the Grand Ballroom to the library-inspired breakout room, each space pays homage to traditional Southern residences with a relaxed formality.
Location
Canopy by Hilton Charlotte Southpark
4905 Barclay Downs Drive, Charlotte, NC
28210, United States
Hours
Reviews
4.2
664 reviews
5 stars
446
4 stars
76
3 stars
49
2 stars
30
1 star
63
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Customer experiences with staff were mixed; while some praised the friendliness and helpfulness, others reported rude or unhelpful interactions.
Cleanliness
Many guests noted that rooms were generally clean and well-maintained, but there were several complaints about cleanliness issues, including dirty carpets and unemptied trash.
Parking Issues
Numerous reviews highlighted significant problems with parking availability and security, with many guests expressing frustration over the limited and cramped parking situation.
Location
The hotel’s location received positive feedback for being convenient and close to shopping and dining options.
Service Consistency
There were reports of inconsistent service quality, particularly in the restaurant and breakfast areas, with some guests experiencing long wait times and disorganization.
- MFMJ Fick6 days ago1.0Great hotel. BUYER BEWARE..Just make sure you book online, because if you walk in, they charge you whatever and are actually pretty proud of it. The internet rate is 40% lower than the walk-in rate. Furthermore, when you call to ask for an explanation, they give you a lesson in hotel booking. Thankfully, I am now fully educated and will never send another staff member there.
- LLLydiaJan 1, 20265.0Went for a New Year's Eve Dinner Gala at Fine & Fettle. 🥂🍾🎉🥳🍽
- DDDestinwaDec 28, 20255.0Hotel staff is always friendly, the hotel is exceptionally clean and the beds are soft and comfortable.
- SNSabrina NewtonDec 21, 20255.0Enjoyed my stay at the Canopy to celebrate my friend's 55th birthday. Beautiful venue, close to South Park Shopping Mall & Bobby Flay's Burgers! Also loved taking pics with my Duck!
- TRTerrance RhodesDec 9, 20254.0So you're literally in the perfect place to chill, shop, eat your heart out, or excise it! My wife and I book this place without having been to Charlotte in 20yrs. And we couldn't have been happier! The location was the biggest thing... it was so convenient to shop, hit the restaurants, and tour the city from that we strongly recommend this as you're next hotel vacation spot.
Frequently Asked Questions About Canopy by Hilton Charlotte Southpark
What are the check-in and check-out times at Canopy by Hilton Charlotte Southpark?
Check-in starts at 16:00 and check-out is by 11:00.
Does the hotel offer free WiFi to guests?
Yes, free WiFi is available in public areas and there is a public internet terminal.
Are pets allowed at Canopy by Hilton Charlotte Southpark?
Yes, both cats and dogs are welcome at this pet-friendly hotel.
Is there parking available for guests at the hotel?
Yes, the hotel offers both self-parking and valet parking options.
Does the hotel have dining options onsite?
Yes, the hotel has one restaurant with table service and a bar, offering local and artisanal dishes and drinks.
What accessibility features does the hotel provide?
The hotel features accessible parking, accessible elevators, and is mobility accessible.
Are there fitness facilities available at the hotel?
Yes, a fitness center is available for guests to use free of charge.
What nearby shopping destination can guests easily visit from the hotel?
Guests can conveniently visit SouthPark Mall, located less than half a mile from the hotel, for luxury shopping and dining experiences.
How can guests easily travel around the Southpark area during their stay?
Guests can take advantage of complimentary Canopy Bikes provided by the hotel to explore the Southpark neighborhood.
What professional services are available near the hotel that guests might find useful?
Nearby, guests can access a variety of professional services including real estate agents like AJ Rebhan - Berkshire Hathaway Elite Home Services and legal services such as Hoard Law P.C., providing convenience for business or personal needs.