Business Details
About
HotelTru by Hilton
We are located off State Highway 70 outside of Asheville, NC. The Western North Carolina Nature Center is a seven-minute car ride from our front door or take an extra minute to tee off at Ashville Municipal Golf Course. See the beauty of the region with a drive along Blue Ridge Parkway four miles away. Our heated outdoor pool provides a relaxing swim.
Location
Tru by Hilton Asheville Blue Ridge Parkway
1500 Tunnel Road, Asheville, NC
28805, United States
Hours
Reviews
4.3
637 reviews
5 stars
401
4 stars
119
3 stars
44
2 stars
36
1 star
37
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the friendly and accommodating staff, particularly mentioning individuals like Christina, Janet, and Brayan for their exceptional service.
Cleanliness
The hotel received high marks for cleanliness, with numerous reviews highlighting the spotless condition of the rooms and common areas.
Breakfast Quality
While breakfast was generally considered decent, some guests noted that it could be improved in terms of variety and quality.
Room Size
Several reviews mentioned that the rooms are small, which may not be suitable for families or those needing more space.
Noise Issues
A number of guests reported noise disturbances from neighboring rooms, indicating that soundproofing could be improved.
- AAAndy AllisonJan 6, 20261.0Rooms were nice and clean. The reason for my lower rating is because we were told after they had already billed us they then proceeded to let us know that there will be fire alarm testing the next day. We were fine with that but also discouraged because it felt like they were hiding that from us until after check in so that we would have to stay there or lose our money. We were then told it was going to be done a little after 11 A.M. They started doing it at 10. Barely enough time to scarf down breakfast. As a former team member this is no way to treat guest.
- SSSLT SolomonDec 28, 20255.0Good price, great location on the outskirts of Asheville. We were headed to Pisgah. Samantha checked us in. She super friendly and accommodating! It was clean and I felt safe!
- JWJourdan WilliamsDec 19, 20255.0My fiancé and I stayed here to try to salvage the rest of our anniversary trip from our HORRIBLE Airbnb experience!😩 But as soon as we walked in we were greeted by the most sweetest front desk clerk ever, Christina! She took great care of us from check in to check out! And the GM Janet! Omg! You ladies made our trip memorable for sure! Love and hospitality is what shines through and that makes you have repeat visitors.♥️(We will definitely be back for a future visit) We did have an issue with another staff member but Janet took care of the issue. Breakfast was great and what a cool pancake machine, we never seen one of those before! A Million Thanks to you Christina and Janet!♥️🎉🎉🎉
- OCO CDec 19, 20254.0I had an issue and the hotel’s General manager handled it with the finesse and professionalism of a true hospitality industry professional. I urge anyone who encounters any problems at this property to bring it to her attention, because she can’t fix what she doesn’t know. The hotel is nice and clean and new, the only thing I didn’t like was the nightlight that you can’t turn off, if someone has sensory issues that tiny little light can be a pain in the butt.
- DJDaniel JensenDec 15, 20255.0Was charged $175 for a smoking fee because the room “smelled like marijuana” after I checked out. I never smoke in hotel rooms but I always twist my Cbd prerolls for the day prior to check out. After speaking with Janet in management, she heard me through my level of frustrations and reversed the fee. It’s tough when you’re being accused of something you didn’t do, so I appreciated that Janet actually listened to me and resolved the matter accordingly. This is actually a nice hotel that I typically stay at while I’m in Asheville. The property is clean altogether, the staff is courteous, and the rooms are budget friendly. Note to self and for anyone applicable: rolling up prerolls in hotel rooms could trigger a false alarm with housekeeping for smoking 🤷🏻♂️
Frequently Asked Questions About Tru by Hilton Asheville Blue Ridge Parkway
What are the check-in and check-out times at Tru by Hilton Asheville Blue Ridge Parkway?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does Tru by Hilton Asheville Blue Ridge Parkway offer free breakfast?
Yes, complimentary breakfast is available for free.
Is parking available at the hotel and if so, is it free?
Yes, self-parking is available for free at the hotel.
Are pets allowed at Tru by Hilton Asheville Blue Ridge Parkway?
Yes, both cats and dogs are welcome at the hotel.
What amenities are available for guests looking to stay active or relax?
Guests can enjoy a heated outdoor pool, a free fitness center, and a game room for recreation and relaxation.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel features accessible parking, elevators, and a pool to accommodate guests with mobility requirements.
What payment options does the Tru by Hilton Asheville Blue Ridge Parkway accept?
The hotel accepts American Express, cash, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby dining options close to Tru by Hilton Asheville Blue Ridge Parkway?
Yes, nearby dining includes Woodfire Bar & Grille for American cuisine, Waffle House for breakfast and brunch, and Los Tacotes food truck for Mexican food.
What nearby hotels are available near Tru by Hilton Asheville Blue Ridge Parkway for alternatives or group stays?
Nearby hotels include Holiday Inn Asheville East, Comfort Inn Asheville East-Blue Ridge Pkwy Access, Comfort Inn Tunnel Road East, Quality Inn and Suites Biltmore East, Super 8 by Wyndham Asheville Biltmore, Motel 6, and Super 8 Motel.
What are some nearby attractions or activities guests can enjoy around the hotel?
Guests can visit the Western North Carolina Nature Center, take a scenic drive along the Blue Ridge Parkway just 4 miles away, or enjoy golfing at Asheville Municipal Golf Course, which is a short drive from the hotel.