Business Details
About
Hotel
Our Hilton Garden Inn Asheville Downtown hotel is within walking distance to Pack Square and some of the best restaurants and bars in Asheville. Step into our lobby full of natural light and stop by our Pillar Kitchen for seasonal foods with a local flair.
Watch the sunset from our scenic rooftop bar, the Pillar. Our eclectic design showcases the uniqueness of Asheville. Enjoy our in-house art gallery and explore the amenities offered including a modern fitness center, outdoor pool and 24-hour business center. Our pet-friendly hotel and exceptional service will help you feel right at home.
Find yourself touring Biltmore Estate, catching an event at Thomas Wolfe Auditorium, or driving on the scenic Blue Ridge Parkway, all just minutes from our hotel.
Location
Hilton Garden Inn Asheville Downtown
309 College Street, Asheville, NC
28801, United States
Hours
Reviews
4.5
1,258 reviews
5 stars
867
4 stars
264
3 stars
75
2 stars
26
1 star
26
What are people saying?
AI-generated from recent customer reviews
Location
The hotel is conveniently located within walking distance to downtown Asheville and offers a complimentary shuttle service.
Staff Service
Many guests praised the friendly and accommodating staff, highlighting individual employees who went above and beyond.
Cleanliness
Overall, the hotel is reported to be clean, although some guests experienced issues with room cleanliness and housekeeping.
Rooftop Bar
The rooftop bar received mixed reviews; while some enjoyed the atmosphere and drinks, others found the service slow and the drinks overpriced.
Noise Levels
Several guests noted noise issues from street traffic and the rooftop bar, which could disrupt sleep.
- LLLorrie Lawrence3 days ago5.0The bad news is the rooms carpets and beds need updating, the GOOD news is, the staff is wonderful-most notably Alysa in the restaurant was SO caring and efficient, we encountered life altering news during our stay and this just reminds me of the pearls that we can allow in life to enrich even a moment. A hug, caring words and a smile. Thank you Alysa
- TCThomasine Lewis CantyNov 11, 20255.0Love love love this location. Rooftop bar offers great food and drinks with an amazing mountain view. Breakfast spot is amazing and offers many options for those with food sensitivies. My table needed gluten-free options and non-pork breakfast options and we all were more than pleased with the selections available. This is my go-to spot in Asheville.
- BCBrycen CoyleNov 6, 20255.0We stay here every time we come to Asheville. Great location, with nice rooms, and they have a shuttle that will take you to your restaurant/brewery!
- TBTrevor BeroOct 31, 20251.0There is now proper signage all over the place thank you for having people informed now. They started charging 20$ an hour for parking and I was not made aware of this, I have used the bank here for over a year twice a week. So I went to leave and the ticket booth tried to make me pay 20$ for being there for 16 minutes. I called the operator and she asked if I had a sticker which guess what they don’t even give stickers for validated tickets. After talking to her and not understanding why I had to pay when there wasn’t signs or anything pointing out that a sticker was needed inside or outside. The lady hung up on me. I called back and asked what was up and explained the situation and told the guy that there was a line of people and I needed to leave I just went to the bank and he told me no not with that attitude so I exploded on him. Greedy people trying to get whatever dollar they can instead of just saying sorry we didn’t explain that to you the last 5 times you came and used our parking lot.
- DRDiane RusnockOct 30, 20251.0Stay far away! It is not a free breakfast. They charge $40.00 for breakfast when the buffet is $15.99. They give you a voucher for 2 Free breakfast but they say included in the room rate of $224.00. No shampoo in shower. Staff is rude, except staff in Pilar upstairs and down. Credit Card charged $303 when total was 262.92. Now I have to see what the charges come in at. Hidden costs beware! Plus $15.00 to park!!!!
Frequently Asked Questions About Hilton Garden Inn Asheville Downtown
What are the check-in and check-out times at Hilton Garden Inn Asheville Downtown?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Is Hilton Garden Inn Asheville Downtown pet-friendly?
Yes, pets including cats and dogs are welcome at the hotel.
Does Hilton Garden Inn Asheville Downtown provide free WiFi?
Yes, the hotel offers free WiFi in public areas and has public internet terminals.
Are accessible parking and elevators available at Hilton Garden Inn Asheville Downtown?
Yes, the hotel provides accessible parking and accessible elevators for guests.
What dining options are available at Hilton Garden Inn Asheville Downtown?
The hotel features two restaurants including the Pillar Kitchen and a rooftop bar called Pillar Rooftop Bar offering seasonal foods and drinks with a local flair.
Is there a fitness center and pool at the Hilton Garden Inn Asheville Downtown?
Yes, the hotel has a modern fitness center available for free and an outdoor pool.
Does Hilton Garden Inn Asheville Downtown offer any sustainable or eco-friendly initiatives?
Yes, the hotel holds ISO14001, ISO50001, and Hilton LightStay eco-certifications and features programs like energy conservation, compostable food containers, recycling, and water saving fixtures.
Is Hilton Garden Inn Asheville Downtown close to notable places in Asheville?
Yes, the hotel is within walking distance to Pack Square and offers views of local attractions such as the scenic Blue Ridge Parkway and Biltmore Estate just minutes away.
How can guests at Hilton Garden Inn Asheville Downtown enjoy local art and nightlife?
Guests can explore the in-house art gallery and enjoy drinks at the scenic rooftop bar called Pillar Rooftop Bar, which showcases Asheville's unique style.
What real estate services are located near Hilton Garden Inn Asheville Downtown?
There are several real estate agencies nearby including Bob Gilkeson-RE/MAX Executive, RE/MAX Executive Asheville, Joel Martin - Asheville area Realtor, Tina White Realtor, Selling Mountains, Marie Morris - Asheville Real Estate, Asheville Home Search-Janet Blake, and Lauren Olivia Thurmond - Asheville Realtor.