Business Details
About
Hotel
Minutes from Biltmore Estate, with easy access to downtown Asheville, Hilton Asheville Biltmore Park hotel is located in the heart of Biltmore Park Town Square–there's a lively shopping, dining and entertainment scene steps from the hotel. Enjoy complimentary internet access throughout the hotel as well as innovative cuisine at the hotel's Roux restaurant and bar. Our spacious Asheville, NC hotel rooms offer the modern amenities and magnificent views of the Blue Ridge Mountains. Each guest room offers a 37-inch TV, Hilton Alarm Clock Radio with MP3 connection, chair and ottoman, work desk, two-line phones with voice mail, in-room safe, refrigerator, iron/ironing board, ion hair dryer and an in-room coffee maker.
Location
Hilton Asheville Biltmore Park
43 Town Square Blvd, Asheville, NC
28803, United States
Hours
Reviews
4.6
1,178 reviews
5 stars
874
4 stars
193
3 stars
64
2 stars16
1 star
31
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Staff interactions were highlighted as friendly and accommodating, with specific praise for individuals like Dana and Jonathan.
Cleanliness
While many guests noted clean rooms, there were several complaints about housekeeping not meeting expectations, including unclean bathrooms and trash left in rooms.
Location
The hotel is well-located with easy access to shops, restaurants, and attractions, making it convenient for guests.
Amenities
Guests appreciated the amenities like the pool and spa, but some expressed disappointment over the lack of complimentary breakfast and microwaves in rooms.
Service Issues
Several reviews mentioned poor service experiences, particularly at the restaurant and front desk, with some guests feeling ignored or treated rudely.
- JOJeff Owens3 days ago5.0Clean, upscale and full service. Location is ideally located in Biltmore Park with casual strolls around other shops, restaurants and a movie theater.
- CHChristian HalsteadNov 12, 20254.0The AC system in room needed a deep cleaning. It kept spewing big black pieces of dust/lint. The bathroom smelled moldy but it was spit spot clean so couldn't figure where the odor came from. The thermostat seemed finicky. Seemed you needed the fan running all the time for the entire room to remain at a consistent temp. All that to say I've been there before and if in area likely stay there again.
- ASAdrian StoyanovNov 8, 20255.0Dana, josh, and Edwin were fortunately the front desk workers at the day we checked in and they gave us immaculate service. They were extremely welcoming and nice and respectful, and we had a request for a power cable and they went out of there way to make sure we got the right size right cable and searched two entire floors just for us and made sure we had everything we need and wanted including toothbrushes, mouthwash, toothpaste, etc and said “ my pleasure “ after every thing
- NLNancy LombardoOct 31, 20255.0I came to this property thru my daughter. The top items I appreciated were the friendly, helpful staff and the Pillar rooftop bar and restaurant. GREAT menu, I had the beef and ale stew, really good. I came up to try the butternut squash soup but the stew description won me over. The small portion was more than cup, with lots of chunks of beef and veggie. Very festive crowd in the bar. They have an outside space with gas fire table. Perfect for this cool October night. Room is nicely appointed and roomy. I would come back.
- NBNicole BlairOct 22, 20251.0Stayed at this location once before and wasn’t impressed with the amenities for the price, this time was meeting for a reunion and staying with friends. Walked into the hotel and fire alarm immediately came on and had to wait outside with all my luggage to rude staff yelling to get out. Hotel room was not cleaned when we entered, trash still in trash bins, vanity not clean, floors looked like they hadn’t been vacuumed. I overlooked it and didn’t want to complain just wiped everything down and got rid of trash myself. The kicker was when I went to take a shower the water wouldn’t drain so I pulled on the drain plug and about 8 inches of hair was attached to the drain. I almost threw up. Went to meet friends for breakfast and have never been treated so rudely by a young, know it all hostess that told me to ask the server myself if I could sit w my friends to enjoy breakfast at a larger table. Waiter can to hostess stand and he said that’s not my call, very rudely, another waitress apologized for their behavior and waiter was SUPER rude to us and didn’t bring the right items we ordered from the menu. Trashville aka Asheville is becoming one of the worst places to visit bc of the politics and wokeness, and now the staff at a $450/night hotel has turned me off even more. Never coming back to this Hilton as its staff absolutely stinks! From front desk, maids to restaurant servers. Don’t t visit this place it is not worth the money!!
Frequently Asked Questions About Hilton Asheville Biltmore Park
What are the check-in and check-out times at Hilton Asheville Biltmore Park?
Check-in is at 4:00 PM and check-out is at 11:00 AM at Hilton Asheville Biltmore Park.
Does Hilton Asheville Biltmore Park provide free Wi-Fi to guests?
Yes, complimentary Wi-Fi is available throughout the hotel including public areas and internet terminals.
Are pets allowed at Hilton Asheville Biltmore Park?
Yes, both cats and dogs are welcome at Hilton Asheville Biltmore Park.
Is parking available at the hotel and is there any charge?
Self-parking is available for free at Hilton Asheville Biltmore Park.
What accessibility features does Hilton Asheville Biltmore Park offer?
The hotel offers accessible parking, an accessible elevator, and is mobility accessible to accommodate guests' needs.
Does Hilton Asheville Biltmore Park have on-site dining options?
Yes, there are three restaurants at the hotel including Roux restaurant and bar, and room service is also available.
What wellness and recreational facilities can guests enjoy at Hilton Asheville Biltmore Park?
Guests can enjoy a fitness center for free, an indoor pool, a hot tub, and a spa at the hotel.
Is there an airport shuttle service available for guests?
Yes, Hilton Asheville Biltmore Park offers a free airport shuttle service.
Which nearby dining establishments can guests visit around Hilton Asheville Biltmore Park?
Guests can explore nearby dining options such as Fork Lore (American cuisine and bar), Travinia Italian Kitchen and Wine Bar, Luella's Bar-B-Que, and Nine Mile South Asheville for Caribbean flavors.
What nearby entertainment or shopping venues are close to Hilton Asheville Biltmore Park?
Nearby venues include Regal Biltmore Grande cinema for entertainment and Barnes & Noble bookstore for shopping and coffee.