Business Details
About
Hotel
Modern style blended with the area's stunning natural beauty will welcome you to downtown Asheville. You will be within walking distance of the city's rich arts and culture scene. Rest and recharge in thoughtfully designed suites. Start your day with complimentary made-to-order breakfast before heading out to explore. Enjoy our complimentary evening reception or indulge your taste buds at Soprana Rooftop Cucina where authentic Italian cuisine meets stunning views of the Blue Ridge Mountains.
Location
Embassy Suites by Hilton Asheville Downtown
192 Haywood Street, Asheville, NC
28801, United States
Hours
Reviews
4.5
308 reviews
5 stars
239
4 stars
31
3 stars
16
2 stars
9
1 star
13
What are people saying?
AI-generated from recent customer reviews
Service
The staff received high praise for their friendliness, attentiveness, and exceptional service throughout the hotel.
Breakfast
Guests consistently enjoyed the complimentary breakfast, particularly the made-to-order omelet station and variety of options.
Cleanliness
The hotel was noted for its cleanliness and well-maintained facilities, contributing to a positive overall experience.
Location
The hotel's downtown location was highlighted as convenient for walking to local attractions, restaurants, and shops.
Parking Issues
Valet parking was a common complaint, with guests expressing frustration over the mandatory service and associated costs.
- IEIM ERIK3 days ago5.0"The Best Hotel Breakfast I’ve Ever Had!" My family and I stayed at the Embassy Suites in Asheville over the New Year's holiday 2025/2026, and we had an absolutely wonderful experience. From start to finish, the hotel exceeded our expectations. The Highlight: The Breakfast While the hotel itself was great, the breakfast was the absolute star of the show. I can honestly say this was the best free breakfast I have ever had at a hotel in my life. They feature a made-to-order omelette bar that was simply amazing. The chefs at the omelette station were fantastic—friendly, fast, and clearly skilled. The quality and care put into the food were evident; this included breakfast easily beats the breakfast you'd get at most sit-down restaurants. It was the perfect way to fuel up for a day of exploring downtown Asheville. Outstanding Service and Hospitality: What truly made our stay special was the incredible staff. From the moment we checked in, the front desk and lobby team were welcoming and attentive. This high level of service extended to the breakfast team as well; they were so hospitable despite the holiday morning rush. A SPECIAL SHOUT OUT to the supervisor, QUENTESSA, and the buffet attendants KATIE, EMILY, AND HAILEY! They were so friendly, helpful, and completely on top of everything. It was a real pleasure to start our mornings with such a great team. The Property and Rooms: The first thing we noticed was how clean and well-maintained the entire hotel was. The lobby was inviting, and our room was spotless. As a family traveling together, we really appreciated the modern decor and the comfortable layout of the suite—it felt both high-end and cozy at the same time. Plus it is right in the middle of town so almost everything in downtown is walkable. It’s a great way to see the town. Overall Experience: Between the cleanliness of the facilities, the kindness of the staff, and that incredible morning spread, we couldn't have asked for a better New Year's stay. If you are visiting Asheville and want a reliable, clean, and delicious place to stay, this is it. We will definitely be back!
- JAJ AJan 3, 20262.0I don’t mind paying for parking but the Valet team here is under staffed. They don’t allow self parking so everyone is waiting on 3 guys to bring all the cars at checkout is insane. We pay for parking why not just let us self park? The rooms are nice. Location is not the best lots of homeless around the hotel. The customer service was 50/50 the front desk lady was not a happy person. The next set of guys who worked the desk were helpful. They valet guys were also 50/50 I handed my ticket to a valet guy he hopped in a car to go park it and came back 5 minutes walking without my car. His response was “oh I forgot”. Housekeeping was kind. I’m not bashing this place I only stay at Hilton’s and will continue to but this place needs some work.
- GRGustavo RodriguezJan 2, 20265.0My wife and I had a fantastic stay at this hotel. From the moment we arrived, we were impressed by the quality of the property and the hospitality of the team. Here are a few highlights from our trip: • The Accommodations: Our room was both incredibly clean and spacious, providing a very comfortable "home away from home" feel. • The Breakfast: The morning spread was delicious. We particularly loved the omelet station, which was a high-quality touch that started our days off right. • The Staff: Everyone we encountered was very attentive and genuinely nice. They clearly care about the guest experience. • Soprana Rooftop Cucina: The rooftop views are stunning, and the food is very good. Special Shout-out: The bartenders at Soprana Rooftop Cucina are amazing. We especially enjoyed the service provided by Arianna—she was professional, friendly, and made our time at the bar truly memorable. We highly recommend this hotel to anyone looking for great food, clean rooms, and top-tier service. We will definitely be back! Gustavo and Laura
- SHSteven HessDec 27, 20255.0Just wow. This Embassy Suites could easily be mistaken for a 4 or 5 star resort with an impressive and expansive lobby with multiple places to eat on property. Front desk staff was extremely friendly, valets were quick, and rooms well equipped. It's a much more modern and well appointed experience than you'd find at most other embassy suites or competitors. The large breakfast service area actually is hidden until it's breakfast time, so they can handle the rush of folks when the time comes. The sausage and white cheddar omelette they had on special was fantastic. We went to the happy hour one night and it was packed! Bar tenders admitted they weren't expecting as many folks on the T-giving holiday night, so it took a bit longer than I would think is typical. I paid a little bit extra for an old fashioned (most drinks complimentary) and it was worth the wait. The crowning jewel of this place is definitely the rooftop restaurant, Soprana, with amazing views and a stunning sunset if you're there at the right time. It's a pizza restaurant which sounds a little odd at first, but it doesn't let you down. The quick service of large assortment of pies and great cocktails make it a place to eat at often even if you weren't staying at the hotel. The fitness looked new and spacious although I didn't try it. And while they did not have a hot tub (selfishly for me) the indoor pool was as always a big hit for my kids and helped them burn off some energy when it was only 20 degrees outside! Will definitely be back to this place.
- RRRob ReinitzDec 26, 20253.0We stayed there for the week of Christmas. 22-26. Breakfast was usually too busy to get anything to eat but seemed like they had a lot of offer. Don’t try to eat at the restaurant at the bottom floor or the top. The wait time is 3 plus hours. And only open from 5-10pm. The room was..well not how it explained. The “livingroom” was really small but I guess it wasn’t too bad. We ran out of towels and toilet paper and asked for more and it never showed up. I called again the next day and it finally showed up about 10pm. Room service never showed up. Upon check out they only have about 3 carts for the entire hotel so there is a wait. And the one we got had a flat tire. Nice hotel tho. Not for entire family but a quick stay. I ordered a pizza and they said 10-15 mins. 55 mins later we got our pizza. There were more dogs than people. Not to mention nothing but homeless people surrounded the hotel. I got the “Mountain View” but it was “the Salvation Army”. View. You see homeless people peeing and pooping in the street all day
Frequently Asked Questions About Embassy Suites by Hilton Asheville Downtown
Do you offer a shuttle?
No, we do not.
What are the parking options?
We have valet parking available for $30 a night.
How close is Harrah's Cherokee Center?
Harrah's Cherokee Center is .3 miles from our hotel and is walking distance.
Is the Grove Arcade near?
Yes, the Grove Arcade is within walking distance of the hotel and is just .2 miles away.
Are you close to the Orange Peel?
Yes, the Orange Peel is just under a mile away from the hotel.
How far are you from the River Arts District?
We are just a little over a mile from the River Arts District.
How close is the Biltmore Estate?
The Biltmore Estate is 5.4 miles from the hotel and about a 10 minute drive via car.
Do you allow pets?
Yes, we welcome pets. There is a $75 flat, non-refundable fee for a 1-4 night stay and $125 for 5+ nights. Dogs and cats only - 2 max and a 50-pound weight limit.
What are your options for breakfast on the property?
All rates include a complimentary cooked-to-order breakfast available in the lobby. Available 6:30am - 9:30am Mon-Fri and 7:00am - 10:00am Sat-Sun.
Do you have a restaurant at the hotel?
Yes, we have 2! Soprana Rooftop Cucina - located on the 7th floor overlooking the Blue Ridge Mountains. Modern Italian fare featuring brick over pizza, craft cocktails, spritzes, and local beers. Hours vary by season - visit sopranarooftop.com for more information.
E'terie - located on the lobby level offers locally-inspired cuisine for dinner with a full bar. Open 5:00 pm - 10:00pm daily.
Do you have a fitness center?
Yes, our fitness center is open 6:00am - 10:00pm. Includes treadmills, eliptical, Peloton bike, weight equipment, kettle bells, and medicine balls.
Do you have a place to do laundry?
Yes, we have a coin-operated, self-serve laundry room with a washer and dryer, as well as dry cleaning service.
Do you have a place to grab drinks or snacks?
Yes, we have a 24-hour market in the lobby with beverages and snacks.
How do you connect to Wi-Fi and is there a cost?
Complimentary - access through the Hilton Honors network.
Do the rooms have a microwave and refrigerator?
Yes, all rooms have them.
Do you have a pool?
Yes, we have an indoor pool located on the lower level open from 6am to 10pm.
What are the check-in and check-out times at Embassy Suites by Hilton Asheville Downtown?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Are pets allowed at the hotel and are there any fees?
Yes, dogs and cats are allowed with a maximum of 2 pets up to 50 pounds. There is a $75 flat, non-refundable fee for stays of 1-4 nights and $125 for stays of 5 or more nights.
Is breakfast included with the stay?
Yes, a complimentary made-to-order breakfast is available daily in the lobby during designated hours.
Does the hotel offer free Wi-Fi?
Yes, complimentary Wi-Fi is available throughout the property via the Hilton Honors network.
What amenities does the hotel offer for fitness enthusiasts?
The hotel has a fitness center open from 6:00 AM to 10:00 PM, equipped with treadmills, elliptical machines, a Peloton bike, free weights, kettle bells, and medicine balls.
Is parking available at the hotel? If so, what are the options?
Yes, both self-parking and valet parking are available, with valet parking costing $30 per night.
Are there any dining options within the hotel?
Yes, there are two restaurants: Soprana Rooftop Cucina on the 7th floor featuring modern Italian cuisine and E'terie on the lobby level offering locally-inspired dinner fare and a full bar.
How close is Harrah's Cherokee Center to the hotel?
Harrah's Cherokee Center is approximately 0.3 miles from the hotel and within walking distance.
What nearby entertainment venues can guests visit?
Guests can explore the Orange Peel (under a mile away), New Mountain Theater, Sol Bar, and Shakey's bar and dance clubs, which are all nearby and offer music and nightlife options.
Are there any nearby hotels or accommodations close to Embassy Suites by Hilton Asheville Downtown?
Yes, nearby hotels include Hyatt Place Asheville/Downtown, DoubleTree by Hilton Asheville Downtown, Doubletree Asheville Downtown, and Hotel Indigo Asheville Downtown, providing various accommodation options within close proximity.