Business Details
About
Hotel
Find us in Downtown Asheville within a ten-minute walk distance of artisan shops, galleries, breweries, and locally owned restaurants. We’re less than one mile from The Orange Peel and Rabbit Rabbit music venues, and just steps from Harrah's Cherokee Center. Reenergize in our spacious guest rooms with separate living and sleeping areas. Enjoy craft cocktails, a locally inspired menu, and sweeping mountain views at our rooftop bar, the Montford.
Location
DoubleTree by Hilton Asheville Downtown
199 Haywood Street, Asheville, NC
28801, United States
Hours
Reviews
4.4
634 reviews
5 stars
430
4 stars
106
3 stars
38
2 stars
21
1 star
39
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Rooms were consistently reported as clean and well-maintained, although some guests noted issues with bathroom cleanliness.
Customer Service
Staff received high praise for their friendliness and helpfulness, with specific mentions of employees like Lynn, Michele, and Cassidy.
Location
The hotel is well-located near downtown Asheville, making it convenient for guests to access local attractions.
Parking Issues
Guests expressed frustration over the additional parking fees and limited availability of parking spaces.
Mixed Experiences
While many guests had positive experiences, some reported issues with rude staff and service inconsistencies.
- APApril Peed1 day ago5.0We were extremely impressed with this hotel. It’s in a gorgeous location. Parking was convenient. The area felt safe and was within close walking distance to Harrah’s Center where we were going. The moment we walked in and were given those delicious, warm cookies and complimentary water bottles, we felt good about our hotel choice. We joked about going back with a disguise to get seconds and about asking for departure cookies at check-out. 😆 Everything was clean. The room was perfect for our needs. The fold out couch was a convenient addition, and THANK YOU for having an exhaust fan in the bathroom (which was also very spacious and clean). We decided we’d like to look for this particular hotel chain every time we travel anywhere because we really enjoyed it very much. The only thing I wish it had was a complimentary breakfast, but we enjoyed the restaurant we ended up going to nearby, and we wouldn’t have had that experience if we had a breakfast buffet at the hotel, so that was good for local businesses as well ($16 each for our 12 and 14 year old kids as well as our own was a little more than we were wanting to pay, but if it had been just the two of us we probably would’ve tried it). Highly recommend staying here!
- NINicholas Isola2 days ago5.0I stayed here one night in November 2025. Overall a fantastic hotel with one minor issue the front desk as able to quickly fix. I was upgraded to a "mountain view" room before arrival but found there to be a lot of highway noise. They swapped me to a room on the street side which was much quieter. Former Hyatt Place so the rooms are a great layout. Everything in really good condition. Really convenient location with plenty of restaurants in walking distance, as well as convenient highway access. I would definitely stay here again.
- DMDusty McDonaldNov 10, 20255.0This placed was packed and had a long wait time for a table, to be expected on a Saturday night. We still got old fashions at the bar and found a cozy corner couch overlooking the lovely view of Asheville. This place is perfect for friends or a romantic night.
- LILeah IversonNov 1, 20254.0Pros: staff were helpful (Lynn at front desk was excellent). Rooftop bar was great. Location is great - super walkable to tons of restaurants and bars. Cons: the hotel is located just off the 240…and it is loud! Constant road noise from our room. (Rooms ending in even numbers.) Doubletree doesn’t appear to have done any type of soundproofing to help the situation. The room has a ‘dumb’ (and small) Tv. Can’t stream or Chromechast from it.
- JGJoshua GarnerOct 26, 20255.0I’ve had the pleasure of staying at the DoubleTree Asheville for an extended period, and I can say with complete confidence that the negative reviews about the front desk staff being rude or disrespectful are entirely baseless. My experience has been nothing short of excellent. Cheryl and Lynn, in particular, have gone above and beyond in every interaction, always warm, professional, and genuinely caring. They bring an uplifting energy to the lobby every day, greeting guests with kindness and patience no matter how busy it gets. They’re attentive to details, quick to help, and make you feel truly welcome from the moment you walk in. It’s clear they take pride in what they do and in representing the DoubleTree brand with the highest standard of hospitality. After spending a long duration here, I can confidently say that the front desk team, especially Cheryl and Lynn, set the tone for an outstanding guest experience. The cookies were just an added bonus! Highly recommend this location, you’ll be well taken care of!
Frequently Asked Questions About DoubleTree by Hilton Asheville Downtown
Do you offer a shuttle?
No, we do not.
What options do you have for parking?
We offer self-parking and valet parking for $25 a night.
How far is Harrah's Cherokee Center?
Harrah's Cherokee Center is just .3 miles from the hotel so an easy walk!
How close is the Grove Arcade?
The Grove Arcade is an easy .2 mile walk from the hotel.
How far is the Arts District?
The River Arts District is .9 mile from the hotel.
How far are you from New Belgium Brewing?
We are 1.2 miles from New Belgium Brewing Co.
How far of a drive is the Biltmore Estate?
The Biltmore Estate is 5.4 miles from our hotel and is about a 10 minute drive.
Do you allow pets?
Yes we welcome pets with a $75 non-refundable fee. 2 maximum, dogs & cats only with a max weight of 75 pounds.
Do you have breakfast at the hotel?
Yes, we offer a full American Buffet at the Dogwood Cafe located on the lobby level for $15 per person.
Do you have a restaurant in the hotel?
Yes, we have 2! The Montford Rooftop Bar - located on the 8th floor of the hotel overlooking the Blue Ridge Mountains. Serves southern inspired dishes, craft cocktails, and local beers. Hours vary by season - visit themontford.com for more information.
Dogwood Cafe - located on the lobby level serves breakfast and dinner with classic American fare. Dogwood also offers a bar open in the evening featuring hand-crafted cocktails and local beers.
Do you have a fitness center?
Yes - Open 24-hours. Includes treadmills, Peloton Bike, free weights, medicine balls, and kettle bells.
What kind of laundry services do you have?
We offer a coin-operated self-service laundry room with washer and dryer as well as dry cleaning service.
Do you have a place to grab drinks or snacks?
Yes, we have a 24-hour self-serve market in the lobby that offers a wide selection of beverages, snacks, and pre-packages sandwiches.
Do you have a business center?
No, we do not.
How do you connect to Wi-Fi and is there a cost?
Complimentary Wi-Fi through Hilton Honors network.
Do the rooms have a refrigerator?
Yes, there is a mini-fridge in all rooms
Do you have a pool?
Yes, we have an indoor pool located on the 2nd level open from 6am to 10pm.
What pet policies does DoubleTree by Hilton Asheville Downtown have?
We welcome dogs and cats with a $75 non-refundable fee per pet, up to two pets per room, each weighing no more than 75 pounds.
Is breakfast available at the hotel?
Yes, a full American buffet breakfast is served at the Dogwood Cafe located on the lobby level for $15 per person.
What time is check-in and check-out?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does the hotel have fitness facilities?
Yes, the fitness center is available 24 hours and includes treadmills, a Peloton bike, free weights, medicine balls, and kettle bells.
Are parking options available at the hotel?
Yes, both self-parking and valet parking are available; valet parking costs $25 per night.
Does DoubleTree by Hilton Asheville Downtown have an indoor pool?
Yes, the hotel features an indoor pool located on the second level, open daily from 6 AM to 10 PM.
Are there any nearby attractions or entertainment venues?
Yes, Harrah’s Cherokee Center is just 0.3 miles away, the Grove Arcade is 0.2 miles, and the River Arts District is 0.9 miles from the hotel, making them easy walking destinations for guests.
What dining options are available at or near the hotel?
The hotel has two restaurants: the Montford Rooftop Bar offering southern-inspired dishes and craft cocktails with mountain views, and the Dogwood Cafe which serves breakfast and dinner. Nearby you can also find E'terie and Soprana Rooftop Cucina.
Are pets allowed in the hotel and are there any restrictions?
Yes, pets are welcome with a $75 non-refundable fee, limited to two pets per room (dogs and cats only) with a maximum weight of 75 pounds each.
How can guests easily reach DoubleTree by Hilton Asheville Downtown?
Guests can find us at 199 Haywood Street in downtown Asheville near numerous artisan shops, galleries, and music venues. While there is no airport shuttle, the central location and nearby public transit make us easily accessible.