Business Details
About
Hotel
Find us in Downtown Asheville within a ten-minute walk distance of artisan shops, galleries, breweries, and locally owned restaurants. We’re less than one mile from The Orange Peel and Rabbit Rabbit music venues, and just steps from Harrah's Cherokee Center. Reenergize in our spacious guest rooms with separate living and sleeping areas. Enjoy craft cocktails, a locally inspired menu, and sweeping mountain views at our rooftop bar, the Montford.
Location
DoubleTree by Hilton Asheville Downtown
199 Haywood Street, Asheville, NC
28801, United States
Hours
Reviews
4.4
651 reviews
5 stars
443
4 stars
108
3 stars
39
2 stars
20
1 star
41
What are people saying?
AI-generated from recent customer reviews
Staff Excellence
Numerous reviews highlighted the exceptional service provided by staff members, particularly Lynn, who consistently went above and beyond to ensure guests felt welcomed and accommodated.
Cleanliness
Most guests reported that the hotel and rooms were clean and well-maintained, although a few noted specific cleanliness issues that need addressing.
Location
The hotel's location received high praise for being conveniently situated near downtown Asheville, making it easy for guests to access local attractions.
Parking Fees
Several reviews mentioned dissatisfaction with the additional parking fees, which some guests felt were excessive given the availability of free parking nearby.
Mixed Experiences
While many guests had positive experiences, there were isolated reports of rude staff interactions and issues with room assignments that detracted from the overall stay.
- MMM M4 days ago1.0The hotel was fine until our final receipt where there was a big tip mentioned that we never left. We contacted the hotel but they never got back to us.
- DLD LJan 2, 20265.0Great location and clean hotel. Nice staff. Manager could be more warm and cheerful but she is helpful in her way. Nice roof bar too. Walkable distance to down town which is beautiful
- KCKevin CaoiliJan 2, 20265.0Experience was wonderful. The staff were welcoming, professional, and attentive. As for the dining experience was great. There Hostess/staff were accommodating and diverse selection of delicious food was available. Hotel is in a good spot to walk and explore downtown of Asheville. Loved my stay.
- NPNiles PadenDec 29, 20255.0I had a wonderful stay at the DoubleTree. The hotel was clean, comfortable, and welcoming from the moment I arrived. What truly made the experience special was Lynn—she was an outstanding host who went above and beyond to make sure everything was perfect. Her warmth, professionalism, and attention to detail made me feel genuinely cared for and valued as a guest. Thanks to Lynn and the great team here, I would absolutely recommend this DoubleTree and would be happy to stay again.
- JBJaydeane BurnettDec 29, 20254.0I was told that day there would be 2 restaurants open, but only 1 rooftop bar. The food was awful, and the people working at front desk were rude and very unfriendly!
Frequently Asked Questions About DoubleTree by Hilton Asheville Downtown
Do you offer a shuttle?
No, we do not.
What options do you have for parking?
We offer self-parking and valet parking for $25 a night.
How far is Harrah's Cherokee Center?
Harrah's Cherokee Center is just .3 miles from the hotel so an easy walk!
How close is the Grove Arcade?
The Grove Arcade is an easy .2 mile walk from the hotel.
How far is the Arts District?
The River Arts District is .9 mile from the hotel.
How far are you from New Belgium Brewing?
We are 1.2 miles from New Belgium Brewing Co.
How far of a drive is the Biltmore Estate?
The Biltmore Estate is 5.4 miles from our hotel and is about a 10 minute drive.
Do you allow pets?
Yes we welcome pets with a $75 non-refundable fee. 2 maximum, dogs & cats only with a max weight of 75 pounds.
Do you have breakfast at the hotel?
Yes, we offer a full American Buffet at the Dogwood Cafe located on the lobby level for $15 per person.
Do you have a restaurant in the hotel?
Yes, we have 2! The Montford Rooftop Bar - located on the 8th floor of the hotel overlooking the Blue Ridge Mountains. Serves southern inspired dishes, craft cocktails, and local beers. Hours vary by season - visit themontford.com for more information.
Dogwood Cafe - located on the lobby level serves breakfast and dinner with classic American fare. Dogwood also offers a bar open in the evening featuring hand-crafted cocktails and local beers.
Do you have a fitness center?
Yes - Open 24-hours. Includes treadmills, Peloton Bike, free weights, medicine balls, and kettle bells.
What kind of laundry services do you have?
We offer a coin-operated self-service laundry room with washer and dryer as well as dry cleaning service.
Do you have a place to grab drinks or snacks?
Yes, we have a 24-hour self-serve market in the lobby that offers a wide selection of beverages, snacks, and pre-packages sandwiches.
Do you have a business center?
No, we do not.
How do you connect to Wi-Fi and is there a cost?
Complimentary Wi-Fi through Hilton Honors network.
Do the rooms have a refrigerator?
Yes, there is a mini-fridge in all rooms
Do you have a pool?
Yes, we have an indoor pool located on the 2nd level open from 6am to 10pm.
What pet policies does DoubleTree by Hilton Asheville Downtown have?
We welcome dogs and cats with a $75 non-refundable fee per pet, up to two pets per room, each weighing no more than 75 pounds.
Is breakfast available at the hotel?
Yes, a full American buffet breakfast is served at the Dogwood Cafe located on the lobby level for $15 per person.
What time is check-in and check-out?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does the hotel have fitness facilities?
Yes, the fitness center is available 24 hours and includes treadmills, a Peloton bike, free weights, medicine balls, and kettle bells.
Are parking options available at the hotel?
Yes, both self-parking and valet parking are available; valet parking costs $25 per night.
Does DoubleTree by Hilton Asheville Downtown have an indoor pool?
Yes, the hotel features an indoor pool located on the second level, open daily from 6 AM to 10 PM.
Are there any nearby attractions or entertainment venues?
Yes, Harrah’s Cherokee Center is just 0.3 miles away, the Grove Arcade is 0.2 miles, and the River Arts District is 0.9 miles from the hotel, making them easy walking destinations for guests.
What dining options are available at or near the hotel?
The hotel has two restaurants: the Montford Rooftop Bar offering southern-inspired dishes and craft cocktails with mountain views, and the Dogwood Cafe which serves breakfast and dinner. Nearby you can also find E'terie and Soprana Rooftop Cucina.
Are pets allowed in the hotel and are there any restrictions?
Yes, pets are welcome with a $75 non-refundable fee, limited to two pets per room (dogs and cats only) with a maximum weight of 75 pounds each.
How can guests easily reach DoubleTree by Hilton Asheville Downtown?
Guests can find us at 199 Haywood Street in downtown Asheville near numerous artisan shops, galleries, and music venues. While there is no airport shuttle, the central location and nearby public transit make us easily accessible.