Business Details
About
Hotel
Situated directly on the harbor, Hilton Saint John hotel is located on the waterfront at the foot of historic King Street in Canada's oldest incorporated city, Saint John, New Brunswick. Only moments from the world-famous Reversing Falls, we are perfectly situated for all types of travel, whether you are staying with us for leisure, business, a convention or even if planning your wedding.
Location
Hours
Reviews
3.9
1,509 reviews
5 stars
637
4 stars
455
3 stars
210
2 stars
106
1 star
101
What are people saying?
AI-generated from recent customer reviews
Location
The hotel is praised for its excellent location near the waterfront and local attractions.
Staff
Many reviews highlight the friendly and helpful staff, with specific mentions of individual employees who provided exceptional service.
Cleanliness
Numerous guests reported issues with cleanliness, including dirty rooms, unclean bathrooms, and poor maintenance.
Condition
The hotel is described as outdated and in need of significant renovations, with many guests noting that the rooms and facilities do not meet Hilton's usual standards.
Parking Fees
Guests expressed frustration over high parking fees and unclear parking instructions.
- BKBill KingNov 11, 20255.0Wonderful place to stay. Easy access to waterfront. Parking is required to pay.
- MSMelissa St-MartinNov 9, 20253.0Un peu déçu de notre séjour... à notre arrivé le chauffage ne fonctionnait pas (juste de l air froid), le technicien (sympathique) a dû tenter de réparer le tout à 9h30-10h pm... les verres dans la salle de bain etaient sales et le carrelage de la douche est dû pour un bon lavage. De plus, le wifi est le pire jamais vu dans un hôtel... impossible de visionner un vidéo de 30 secondes car le réseaux est constamment "gelé ". Finalement, on nous charge 86$ supplémentaire au coût élevé de la chambre pour le stationnement qui est vraiment, vraiment étroit.
- TJTrevor JohnsonNov 8, 20254.0Amazing customer service. I guess my only negative feedback is that the rooms are getting dated. The rooms are clean and the beds are very comfortable. The views were great if you choose harbour view.
- KTKevin TillmanNov 8, 20253.0drab. Needs an update. Brown motif everywhere but not a usb port in sight. Weird stains on carpet, other than that seemed clean. Not sure what the club level is about. Would be nice if there were a better description for parking instructions which ended up being fine.
- MMMariaOct 11, 20254.0Great view but rooms need updating and towels are rough and should be replaced. The lady at front desk was not very friendly and I had to ask for my 2 bottles of water and never recognized we were gold hilton honors members. The guy at front desk was very nice and made up for his coworker's attitude.
Frequently Asked Questions About Hilton Saint John
What are the check-in and check-out times at Hilton Saint John?
Check-in time is at 15:00 and check-out time is at 12:00.
Does Hilton Saint John allow pets?
Yes, Hilton Saint John welcomes pets including cats and dogs.
Is breakfast available at Hilton Saint John?
Yes, breakfast is available for guests at Hilton Saint John.
Are there fitness facilities available at Hilton Saint John?
Yes, a free fitness center is available for guests at the hotel.
Does Hilton Saint John offer parking facilities?
Yes, there is self-parking available at Hilton Saint John.
Are there dining options available at Hilton Saint John?
Yes, the hotel has three restaurants and a bar, with 24-hour room service.
What accessibility features does Hilton Saint John provide?
The hotel offers accessible parking, elevators, and is mobility accessible.
What are the nearby dining options around Hilton Saint John?
Nearby dining options include Sakura Star Sushi, Toro Taco, Saint John Ale House, Barred Rock Chicken, and Tim Hortons, offering a variety of cuisines and atmospheres for guests to enjoy.
What local attractions are near Hilton Saint John that guests might visit?
Guests can explore the New Brunswick Museum, Mary Oland Theatre, Saint John Free Public Library - Central Branch, and Market Square shopping center, all within close proximity to the hotel.
Are there wellness or beauty services near Hilton Saint John?
Yes, nearby options for beauty and spa services include Element5 Spa and Salon, EMBREEZE aromatherapy, and Aveda hair salon.