Business Details
About
HotelHilton
Situated directly on the harbor, Hilton Saint John hotel is located on the waterfront at the foot of historic King Street in Canada's oldest incorporated city, Saint John, New Brunswick. Only moments from the world-famous Reversing Falls, we are perfectly situated for all types of travel, whether you are staying with us for leisure, business, a convention or even if planning your wedding.
Location
Hours
Reviews
3.9
1,507 reviews
5 stars
635
4 stars
454
3 stars
210
2 stars
106
1 star
102
What are people saying?
AI-generated from recent customer reviews
Location
The hotel is praised for its excellent location near the waterfront and local attractions.
Staff
Many reviews highlight the friendly and helpful staff, with specific mentions of individual employees providing exceptional service.
Cleanliness
Numerous guests reported issues with cleanliness, including dirty rooms, unclean bathrooms, and poor housekeeping.
Condition
The hotel is described as outdated and in need of significant renovations, with many guests noting worn furniture and fixtures.
Amenities
While some amenities like breakfast received positive feedback, issues with parking fees and outdated facilities were commonly mentioned.
- LLLeeDec 13, 20255.0The room we got was rather large and had a great view of the harbor. It was within walking distance to lots of shops and a theatre and had plenty of heated parking. On negative was that they had private events happening right between the elevator and the exit which made it a little awkward because we had to walk through their buffet line to get out.
- MBMandy Van BeekDec 6, 20251.0There were groups of kids running and shouting in the halls all night, 2 nights in a row. I called the front desk twice to deal with this and they said they would send someone up to take care of it and they didn't. Worst hotel experience ever!! 2 nights I didn't get any sleep!!
- MSMelissa St-MartinNov 9, 20253.0Un peu déçu de notre séjour... à notre arrivé le chauffage ne fonctionnait pas (juste de l air froid), le technicien (sympathique) a dû tenter de réparer le tout à 9h30-10h pm... les verres dans la salle de bain etaient sales et le carrelage de la douche est dû pour un bon lavage. De plus, le wifi est le pire jamais vu dans un hôtel... impossible de visionner un vidéo de 30 secondes car le réseaux est constamment "gelé ". Finalement, on nous charge 86$ supplémentaire au coût élevé de la chambre pour le stationnement qui est vraiment, vraiment étroit.
- TJTrevor JohnsonNov 8, 20254.0Amazing customer service. I guess my only negative feedback is that the rooms are getting dated. The rooms are clean and the beds are very comfortable. The views were great if you choose harbour view.
- KTKevin TillmanNov 8, 20253.0drab. Needs an update. Brown motif everywhere but not a usb port in sight. Weird stains on carpet, other than that seemed clean. Not sure what the club level is about. Would be nice if there were a better description for parking instructions which ended up being fine.
Frequently Asked Questions About Hilton Saint John
What are the check-in and check-out times at Hilton Saint John?
Check-in time is at 15:00 and check-out time is at 12:00.
Does Hilton Saint John allow pets?
Yes, Hilton Saint John welcomes pets including cats and dogs.
Is breakfast available at Hilton Saint John?
Yes, breakfast is available for guests at Hilton Saint John.
Are there fitness facilities available at Hilton Saint John?
Yes, a free fitness center is available for guests at the hotel.
Does Hilton Saint John offer parking facilities?
Yes, there is self-parking available at Hilton Saint John.
Are there dining options available at Hilton Saint John?
Yes, the hotel has three restaurants and a bar, with 24-hour room service.
What accessibility features does Hilton Saint John provide?
The hotel offers accessible parking, elevators, and is mobility accessible.
What are the nearby dining options around Hilton Saint John?
Nearby dining options include Sakura Star Sushi, Toro Taco, Saint John Ale House, Barred Rock Chicken, and Tim Hortons, offering a variety of cuisines and atmospheres for guests to enjoy.
What local attractions are near Hilton Saint John that guests might visit?
Guests can explore the New Brunswick Museum, Mary Oland Theatre, Saint John Free Public Library - Central Branch, and Market Square shopping center, all within close proximity to the hotel.
Are there wellness or beauty services near Hilton Saint John?
Yes, nearby options for beauty and spa services include Element5 Spa and Salon, EMBREEZE aromatherapy, and Aveda hair salon.