Business Details
About
Hotel
Hilton Garden Inn Billings is conveniently located near Interstate 90 off exit 446 and just four miles from downtown. The hotel features a prime location in Billings' growing commercial and retail district, a complimentary airport shuttle and complimentary parking. Guests can enjoy modern accommodations with complimentary WiFi.
Location
Hours
Reviews
4.4
827 reviews
5 stars
494
4 stars
216
3 stars
60
2 stars
27
1 star
30
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the friendly and helpful staff, particularly mentioning individuals like Seth and Mary Jo for their exceptional service.
Room Cleanliness
Feedback on room cleanliness was mixed; while some guests found rooms clean and comfortable, others reported issues with unclean floors and inadequate housekeeping.
Location
The hotel is conveniently located near restaurants and shopping, making it a favorable choice for guests.
Amenities
Guests appreciated the amenities such as the pool, gym, and breakfast options, although some noted that breakfast was not included in the stay.
Pet Policy
Several reviews highlighted dissatisfaction with the pet policy and fees, with some guests feeling misinformed or unfairly charged.
- JPJeffery Pickett4 days ago5.0Outstanding Service. They truly are America's best.. Helena Montana see this is how you run a Hotel
- MSMarvin Singleton6 days ago1.0Oh man, I really don’t know where to start. My wife and I booked this location on 17 Nov and unfortunately, we had quite an experience—and not the one we hoped for. When we checked in, the Hilton computer system had crashed, which was understandable. After some time, we finally received our room keys. Once we got to the room, we did our usual check of the bathroom, bed, and surroundings. In the first room we were assigned, we immediately noticed mold around the bathtub. I called the front desk and spoke with Seth, who was very understanding and quickly accommodated us by assigning a new room. Before we even left the hallway, another guest informed me that he experienced the exact same mold issue in his room. That was a big red flag. The second room, unfortunately, wasn’t much better. The toilet had stains that made it look like it hadn’t been cleaned well. There was a splatter of something on the wall near the trash can by the window, which was very unpleasant. One of the bed sheets also had stains on it. It was disgusting. Because it was late, my wife and I didn’t feel like switching rooms again, so we removed the sheet ourselves. Overall, this Hilton Garden Inn needs a major update. The fitness room especially needs a complete makeover. I was not pleased with our stay, and I will not be returning to this location. On a positive note, Seth and the new lady he was training were amazing. They did everything they could to accommodate us, and their professionalism was truly appreciated. The issue isn’t the staff—it’s the hotel’s condition.
- TYTaylor YellowmuleNov 10, 20255.0Awesome experience
- CFChris FuquaOct 13, 20255.0Great place for a business meeting. And their food! Oh the food so good
- JUJAnn UOct 5, 20255.0Fantastic hotel and service. Stayed one night on a moving trip. Rooms were spacious and the staff was excellent. We had a birthday in our group and they were wonderfully accommodating to our requests. It was the best hotel we stayed at on the whole trip!
Frequently Asked Questions About Hilton Garden Inn Billings
What are the check-in and check-out times at Hilton Garden Inn Billings?
Check-in is at 3:00 PM and check-out is at 12:00 PM at Hilton Garden Inn Billings.
Is Hilton Garden Inn Billings accessible for guests with mobility needs?
Yes, Hilton Garden Inn Billings is mobility accessible with accessible parking and an accessible elevator.
Does Hilton Garden Inn Billings offer free WiFi to guests?
Yes, complimentary WiFi is available for guests in public areas and via a public internet terminal.
Are pets allowed at Hilton Garden Inn Billings?
Yes, both cats and dogs are welcome at the hotel, as it is pet-friendly.
Is breakfast available at Hilton Garden Inn Billings?
Yes, breakfast is available at the hotel.
What parking options are available at Hilton Garden Inn Billings?
Free self-parking is available for guests at Hilton Garden Inn Billings.
Does Hilton Garden Inn Billings provide airport shuttle service?
Yes, the hotel offers a complimentary airport shuttle service.
What fitness and recreational facilities does Hilton Garden Inn Billings offer?
Hilton Garden Inn Billings features a free fitness center, an indoor pool, and a hot tub for guest enjoyment.
Are there any casinos near Hilton Garden Inn Billings where guests can enjoy entertainment?
Yes, Cash Casino is located nearby, offering casino games, arts and entertainment, and a bar, which guests might visit before or after their stay.
Where can guests find pet supplies nearby Hilton Garden Inn Billings?
PetSmart, a nearby pet store and service, is conveniently located for guests needing pet supplies or services during their stay.
Which real estate services are available near Hilton Garden Inn Billings that guests might find useful?
Simply Real Estate, a nearby real estate agency, provides services that guests interested in local real estate might consider visiting.