Hampton Inn Oxford-West

Reviews

• CG

  Charlotte Graham

  Nov 12, 2025
  1.0
  Spend your $ somewhere else. Got a room after an SEC game at ole Miss. reserved on the Hilton app. Cost was $243, which for a game night was a steal. Had my dog with me and found that the app said $50 for a pet. Sold. Got to the hotel, card charged $293 while checking in. I went on with my business and went to my room. Room was old and dilapidated, everything was from the 2000”s probably the last time the hotel was renovated. Carpet was newer but nothing else. Bed was spring and uncomfortable. Was last minute, so I just endured. Next morning, checked out and started my drive home. I started noticing that the hotel kept charging $50 on the credit card I used. I had already locked down my card after the amount that they had preapproval for. The 243+ the 50 was the 293 that they had preapproved. Why were they charging more amounts to my card?? So I called the hotel. The nice girl from the front answered, looked at my reservation and said she didn’t understand it either, but she would take care of it. She also stated that she did not see any additional charges to my account and that it was just the rate plus the pet fee. I agreed and hung up. About a half hour later, I get a phone call from an extremely rude person who claimed to be a manager that was belligerently telling me that I had underpaid and that I owed them more money. Several times I attempted to ask questions about the 293 that I was preapproved, and then compare that to what she was saying, I owed, absolutely none of her math made any sense. She was extremely rude and was not at all having any conversation, she was just determined to continue to speak over every time, I said anything. Her obvious determination was to continue to charge my card whatever she felt I should’ve paid. If I hadn’t of locked my car down, she would’ve done exactly that. I was not about to have a conversation with a child who did not know how to act professionally, I hung up, and I called Hilton directly I spoke with a very nice lady gave her all of the information above, and she looked at my reservation and again did not see anything that would cause the rate that I was quoted, and my card was charged for to be different. She opened up a complaint with the location and sent it to the general manager. This was three days ago and I’ve still yet to hear from anybody at that location with any type of an explanation as to why I was attempted to be charged more than the original amount and why they have somebody working there who acts like a child. Save your money go somewhere else, this location is not it
• SJ

  S J

  Oct 20, 2025
  3.0
  Okay, needs some updates.
• FE

  funy extremar

  Sep 6, 2025
  5.0
  very beautiful look and great servs
• MS

  Michael Schneider

  Aug 13, 2025
  5.0
  Clean, parking sucks but everything else is fine.
• CC

  Chuck

  Aug 3, 2025
  3.0
  Fairly standard hotel. They charge a lot for a room that had a broken iron, no fan in the bathroom, and a TV that had its speakers blown out.

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